Business ProfileforImpex Chevrolet Buick GMC

April 24, 2023, I took my parents vehicle to Impex Chevrolet Buick GMC located at **** ****** *** ********** ** ***** ************, primary contact was with Kimberly (Kim) M*****. the issue with the vehicle was it would not stay charged, we had to continuously jump the vehicle for it to start, however, once started everything worked, and if we drove the vehicle daily it would not need to be jumped. We got the vehicle back July 2023, however, Impex put the close date as 5/16/2023. The same issue is occurring the vehicle is not fixed, yet my parents paid $2478.60, adjusted prices after 315.76 was refunded, original total charged and paid was $2794.36 (see supporting documentation) I am asking that the $600 be refunded as it was paid on the basis, they would diagnose and fix the problem and clearly its not fixed; reimbursement for the remote start that was taken off and the display key fob that was thrown away; refund for part of the labor; and the remaining refund of the tax that was charged but not refunded on parts that were not installed. Impex only refunded $315.95 when they should have refunded $520.03, plus tax of $36.30 for total of $556.33 on parts originally charged for but not installed. See breakdown below. 149.95 Labor(********* *******) $43.32 (installed 84870460~ key) and $111.78 (installed 15100813- transmitter) $74.98 labor (********* *******) $140.00 installed 21994227 SL N Receiver Totals 520.03, which they did not install because they claim they could not get so no labor should be charged on something they did not install so in all $520.03+ tax should have been refunded but they only refunded $315.96 and this amount was NOT refunded with the tax but the tax was included in the final price.