ComplaintsforThe Peachtree Company
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Complaint Details
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Initial Complaint
08/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Peachtree Company installed my new roof on 5/15/2021. I requested and paid $500 for****** ******* platinum warranty but have yet to receive. I was told by Peachtree I should receive within a month of installation. I contacted****** ******* and was told the reason I have yet to receive the warranty was failure by Peachtree to submit the required documentation.****** ******* also stated that I need to contact Peachtree regarding this issue. Repeated attempts, both by phone messages and emails, to Peachtree have not resolved the issue. I have also not received all of the documentation regarding the complete cost with upgrades for the roof. I am requesting BBB's assistance in receiving my roof warranty.Business response
09/16/2021
Business Response /* (1000, 20, 2021/09/08) */ The customer stated in his complaint that he was expecting warranty documentation from ************* within a month of his roof being completed. We have been unable to identify where he received this false information, as it typically take 3-5 months for the customer to received this documentation from *************. Upon receiving the inquiry from the customer we contacted ************* ourselves and did discover that while the registration had been entered, it had not been submitted for final approval, causing a delay. We solved the issue immediately and have been in contact with the customer to inform them of the progress. The customer stated that he had not been able to reach us, or receive documentation from us, but our record show otherwise. Our emails are tracked in our CRM and we show same day replies to every email we have received from the customer. We sent him documentation via email showing the total cost on 5/1, 5/28, 6/1, 6/3, 6/26, 7/6, 7/8, 7/10, 7/11, and again on 7/28. We received only 2 acknowledgments to these emails. We have attempted to contact this customer twice via phone and left voicemails to inform him of the update but have not been able to get an answer or a returned call.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.