ComplaintsforHighland Residential And Commercial Roofing
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Complaint Details
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Initial Complaint
06/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Job quoted (roof and gutters) 11/15/19 with a total of $7585. $5000 paid. Roof done on 2/12/20 and $1500 paid. Paid $705 toward gutter job with a balance due of $380 to be paid when gutters installed. After many calls and emails, owner *** ******** on 5/3/21 stated in an email that the job would be done in 45 days. As of today, 6/19/21, gutter job has not been done. It is just a small gutter job that could be taken care of in hours and we have been waiting about a year and 4 months to have this job COMPLETED. I would like to see the job completed; husband would like a refund of the $705.Business response
07/01/2021
Business Response /* (1000, 5, 2021/07/01) */ We apologize for the inconvenience. We will do the work by end of July, 21. Thanks, *** Consumer Response /* (3000, 7, 2021/07/01) */ We look forward to having the job completed by the end of July, 2021. Business Response /* (4000, 12, 2021/07/10) */ That is our plan, by end of July. Thanks More Information from Consumer: Our complaint re: Highland Residential Roofing has been resolved. As promised, they completed the work today, July 30, 2021. The work appears to be very satisfactory, and we are pleased with the results.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.