Complaints

This profile includes complaints for Stackhouse Properties LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stackhouse Properties LLC

  2310 S Miami Blvd Ste 238 Durham, NC 27703-4900

• 

  Stackhouse Properties LLC

  PO Box 14466 Research Triangle Park, NC 27709-4466

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to sell trailer in ******* MHP people are paying ***** fee and they are not proceeded with credit. I have reduced sell price so I'm not paying lot rent and they are running some scam on the residents

  Customer Answer

  Date: 07/17/2025

  Stackhouse is charging potential clients ***** to check credit and not doing it. Has cost me about 5000 with reducing the sale price from 14k to 7500 on the trailer to sell. They are scamming people

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******** at *********** in May 2023 moved out May of 2024 they never have the same staff, the staff was always rude and very unhelpful like they didn't know what was going on or how to help anything, but my main issue that brought me here was my security deposit check. I got one in the mail in September that never worked out, wouldn't go through my bank, was told it was the ******** banks problem not mine. I called and called and called no one ever called or emailed me back. I drove 2 hours back the lady told me the bank would fix it and then said she'd call us that week, that was end of October early November, never heard a word. No one answers or returns our calls. The check was nearly 600 dollars my family really could have used and I'm sure I'll never see again but this "business" rotates employees so fast either they just don't care to help or someone helped themselves to my check. I want to know what happened, where my money ended up, why I got my check 3 months after moving out when I have texts from the manager getting my forwarding address the same weekend I moved out in May. Someone needs to answer for this.

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8th a email was received about hitch removal/cover up. Stating that they either had to be covered up completely or removed and that we could either remove ourselves or they would do it. We also received a paper copy in the mail. Me along with several others boxed ours in with wood, siding or metal because there wasnt any mention in the email about there being a restriction to what was used. Fast forward to today (2 months later) a text was received staying that it had to be covered with approved materials and metal, plywood or lattice was not approved to call the office to see what was approved and starting next week removals would be done. That a 300-$500 fee would be added to our accounts to cover this

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago they put new mailboxes out . They have had nothing but problems. And its been months since I can get my mail I have to go to post office to pick it up. The post office is having hard time for the park to communicate with them. The park wants to say its the post office responsibility and the post says its the parks responsibility cause they are the ones that put them in and not functioning right.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stackhouse management bought our mobile home park 3 years ago. Since then, they have raised the rent 200 dollars and are not providing life sustaining resources. The water is shut off at least once a week with no notice and remains off for up to 24 hhours.We pay our water bill separately and they are current. They occasionally give us bottled water but that does not make up for the lack of ability to shower, wash laundry, ect. People work! My son works at a mill where it's 120 degrees and he's covered in drywall dust. HE NEEDS A SHOWER! I have had to rent hotel rooms to provide water for my family. This is unacceptable! The ongoing recurrence of no water is unacceptable. This has been an issue for a year!

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14/24 we lost water , we have called all numbers listed for this company for assistance and have not received a phone call back or any type of assistance or update on what can be done to fix the issue.

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a property from them exactly a year ago 4/20/2022. I have been waiting on them to contact me about the title to the house, and in January of 2023 I reached out to the property manager via email. I was told from her she had it and just had to deliver it. Every time I would try to schedule a time and day to receive the title she wouldnt respond until I reached out again, and she would have to same response every time Let me know when you are available and I can meet you and she would proceed to ignore my emails again and again. It has been 4 months and I havent received the title to my house.

  Business Response

  Date: 04/25/2023

  We understand that things change quite a bit with new park ownership and that sometimes issues that seem easy to solve are more complicated than they seem from the onset.  The park manager is working on securing titles for all residents who have paid off their homes. Unfortunately,this endeavor is taking longer than we foresaw, as ** ********************** has their own set of rules we must follow. This had led to an unforeseen delay in securing your title. We have found a solution and are implementing that solution, now. As there are over a hundred homeowners in the park, the solution will not be a one-day event, but an ongoing process. I appreciate your patience and promise that you will be hearing from us to arrange to have your title work completed, in the very near future. Our main goal is to make the park better than it was and we're working hard to make that happen. I hope this information addresses your concern, as Stackhouse Properties strives to do our best in facilitating positive relations with our residents.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19962522
  
  I am rejecting this response because: Originally the park manager has said multiple times, that she has our title on hand. Aside from that she failed to follow up on our request to meet up every single time even though it was her idea. 
  
  Sincerely,
  
  ****************************

  Business Response

  Date: 04/26/2023

  While we do have the titles in our possession, some are not in our company's name, but rather the previous park owner's name. We have to officially get those transferred to our name in order to give them to the tenants, which has to be done through the ********** of ***** Vehicles (DMV),which takes time and depends on other peoples work schedules as well.Additionally, we had back taxes that were unpaid due to an accounting error; that's why our manager was unable to meet with this tenant, as she couldn't do any title work until those taxes were paid. We have now resolved that issue, so this process should go much smoother now. This particular tenant should be in possession of his title within 72 hours. We understand the importance of this matter and appreciate your patience as we continue working to get these titles in the tenants' hands. Thank you.