Business ProfileforVitalSource Technologies, LLC

On August 14, 2023 I ordered the digital textbook Cengage Unlimited ISBN# ************* for my daughter who attends ******************************. My credit card was charged $87.49 plus $5.91 tax for a total of $93.40. My order# FNL 86569007174054.Vital Source committed to providing a 4 month, 120 day subscription access to the textbook for her fall class but has not provided access. I reached out to the company on August 28 and spent 45 minutes on the phone trying to resolve the issue only to get the following email reply: "Thank you for your time and patience; at this level of Customer Support, we do not have the tools to assist you further; therefore, we are escalating your case to our next level of Customer Support." The assigned compliant # given to me was *******.I called again today (9/1/2023) and was told the exact same thing. When I explained that my daughter has an assignment that is due and needs the textbook she said there was nothing she could do and that she would escalate the case to the next level. Pretty much the same thing as the previous rep said. I asked for a refund I was told that there was no one there that could issue the refund. I want a refund. This company is bogus and running a scam. They should be put out of business so that other students and parents are not taken advantage of.