ComplaintsforLa Quinta

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a resident of the La Quinta Inn since January 2022 until the present. The owner has refused to provide me with the tax accommodation credit that is due to residents in NC who have resided in a hotel more than 90 days. I have requested several times for the money owed to no avail. In retaliation the owner has filed an eviction against me and has been harassing me throughout the process by doing spiteful things such as turning off the power and AC in my room, turning off the cable tv and removing the tv cords, and denying me access into the room.

  Business response

  09/13/2022

  Mrs* ********* did stay at our property and has left the property as of 9/13/2022.   Mrs* ********* also did receive the lowest rate possible  during her stay at our location which was $89.00 plus tax.   Mrs* ********* started missing payments day as the days went by and for a long time she paid everyday on time with no issue.  Mrs* ********* was also was not a contract guest, or rental agreement stay.   I believe we have already accommodated Mrs* ********* because she had the lowest rate possible and plus she was a daily stay.   Mrs* ********* has been evicted from the property.

   

  I have attached some documents for your review. 

   

  Thank you 

   

  General Manager 

  ******** *****

• Initial Complaint

  12/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 16, 2021, two rooms were charged for room *** and room *** at the Wingate by Wyndham State Arena Hotel located at***********************************, North Carolina *****. The card was charged three separate times for $223.44 and $212.12 on December 16, 2021: and for $123.44 on December 17, 2021. When I went make complaint at the front desk at 5:00 am on December 17, 2021, to make a complaint about the clattering sound from the fan in Room *** each time the unit turned on and off to regulate the temperature. The office staff told me I would have to wait for the dayshift manager to arrive at 8:00am. When I checked out at 12:00pm on December 17, 2021, the office staff member said there was nothing he could do about the issue, and he would have to report the issue to his manager but would not give me a timeline on how long that would take. On December 18, 2021, I looked at my online account and saw three separate charges for the two rooms and called to inquire about the billing and being charged $123.44 for December 17, 2021. The staff member became argumentative and hung up the phone because the billing on the card was being questioned regarding accuracy made for staying at the hotel and reimbursement for the issues with the fan in room ***.

  Business response

  01/14/2022

  Business Response /* (1000, 15, 2022/01/14) */ I talked to this gentleman on the day that he checked out. He explained to me about the rattling noise coming from the HVAC unit. He also stated that it wasn't a big issue. I asked if he was offered to move rooms, and he stated he was and declined. He then asked for a refund. I stated that we are not allowed to give refunds if a solution was offered to fix the problem. He left, not seeming upset about this issue.

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