Customer ReviewsforUniversal Pawn Shop

Never buy a car from this place. My daughter purchased a vehicle there a few months back. Her payments and insurance on the car was paid up. Within the first month she was having issues with this car. She informed the owner and sales people at this facility about the issues, which they told her that she was held responsible to fix the repairs. Less then 6 months she was told car from a mechanic that the car needed a transmission replaced due to leakages and so much other stuff wrong with the car. She has put so much money into trying to repair this car already. My daughter bought the car as she stated with outside bodily damage done to it, because she really needed a car at the time. When she was informed about the transmission needing to be replaced, she called the owner to seek assistance. At first he stated they wouldnt do anything to help her fix the car, then she insisted on calling again numerous of times until he gave in and told her to bring the car back to them to get it checked by their mechanic. A couple of days went by my daughter called about her car, I witness her on the phone as this man rudely hollered at her and accused her of not filing an insurance claim because the car had bodily damage. My daughter told him that she bought the car that way and why would she file a claim for something she didn't do. He told her that he was not giving her car back and that he called her insurance company and filed the claim himself, then hung up on her. I called back, He would not speak to me over the phone so my daughter had to go to work and her boyfriend and grandparents and I went to this place on her behalf. When I got there the police was there assisting her boyfriend as he got their stuff out the car. This man still would not do right by giving her, her car and he tried to lie and say he didnt have the key for it when her boyfriend and grandparents showed up. Please do not buy any car from this place.