Customer ReviewsforMercedes Benz of South Charlotte

If this story wasnt so pathetic it would be humorous. At my last service the alert notification in the dashboard wasnt reset. I stopped this dealership yesterday inquiring as to how to reset it. The guy at the service desk informed me that I needed to ****** how to reset it! I guess ********** Mercedes in **********, ** spoiled me with their over the ************* service. This is the second bad experience Ive had at this dealerships service ***** Im on my third Mercedes and looking to purchase my fourth this year.guess where I wont take my business ??

I wish I would have checked this BBB site before deciding to deal with Mercedes Benz of South Charlotte. What a fool I was..... I have encountered almost every issue listed by other customers. I have not encountered any organization with a lower level of ethics and professional conduct. I share that about their sales team and their service department. I am not sure how the leadership sleeps at night or maybe they feel like sticking it to people that drive a Mercedes is a win for them. I left a detailed review on Yelp and a response from HKobolt asked for my contact information which I provided in a separate email. SHOCKER !!- he never reached out to discuss my complaint(s). I hope that if someone has a positive experience that he/she is able to share it with all of us.

Took my vehicle in to have the wiring harness replaced under the factory warranty. Picked up my car and had another van behind me waiting to get out of their service area so I pulled out from under their service garage and into the first couple parking spaces in their parking lot just outside of their garage. I walked around the vehicle to do a quick inspection, before leaving their parking lot and found several paint chips located in one spot between the passenger door and the front tire. I asked them to review their photos they took when I brought my vehicle in and they could not locate any of the paint chips in their pictures verifying the spots occurred while in service. Their solution was spot painting the chips as opposed to correcting the issue correctly by sanding it down, painting it, and then clear coating it. First Mercedes purchase that will be the last. Very disappointed. No integrity.

Let me begin by saying that I love Mercedes cars and I have been loyal customer for over 15 years and have purchased different models and all of them was top of the line. I usually trading my vehicles at least every 6-8 month. Always loved that you are not buying only luxury vehicles but also luxury customer service. ****************************************************************** dealer was one of the dealers I have loved to work with up until May of 2022. In May of 2022 I decided to trade in my 2021 Mercedes G63 and 2021 *** x6m Competition for something new and so I went to South Charlotte Mercedes to check it out what they have. Sale person I have always working with have showed me 2022 EQS AMG that they just received. The car impressed me 100% with the way it looks, the options and other cool stuff. So I decided to see what the numbers would look like and so we ended up making a deal even though I was very, very concerned about charging stations and I was insured by the manager that I will not have any problems at all. I was very skeptical to pull a trigger on finalizing a deal just because I have never had electric car and for me it was very new thing, but once again, I was reinsured that there are so many Chargers around the country that it will not be an issue. After driving vehicle for only 500 miles, hours, and hours of researching, I find out that this is not easy to find fast chargers and to travel on this car is a nightmare. After just a few days I called the dealer and said that they lied about easy process of finding chargers and that Im very disappointed and want to get rid of the vehicle and get something else instead, I was told that they will investigate it. I do have to mention that the car itself is amazing and futures of it are awesome. After couple of weeks dealer have not come back with any suggestions and have not expressed any interest to trade this car for me for something else. I decided to shop elsewhere and found a car I was interested at another dealer, after working wit

Mercedes Benz of South Charlotte has to be the worse when holding up to the quite of their vehicles. We purchased the 2017 GLE 43 AMG and within 4 months we experienced problems with the transmission. Also within that time frame well under the mileage from date of purchase, they state we now need rear tires! Explained to Sales Manager that no way those tires were in good condition at purchase and now transmission problems. Oh yea not to mention brakes were in the yellow!! Only thing he offered was for me to trade it in which I traded a 2016 CL 300 to get this one. He also was rude and very nasty and hung up phone in the process. I ADVISE ANYONE NOT TO PURCHASE there as they don't back up what they promise. I was sold a lemon of a quality car supposedly and now after 2 car payments and doing repairs up to *******. PS that's with the transmission covered under warranty. Thank God we purchased extra!