Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from Classic on 4/29/25. As part of the deal the manager offered to pay $750 for a trailer hitch that I wanted for the **** When I picked up vehicle they indicated that the finance office was closed and the check would be mailed. I have still not received the check. After 5-6 attempts to have someone call me back regarding this issue I decided it was time to file a complaint. I cant get anyone at the dealership to return a call or at least text me and leave me information regarding this payout.

  Business Response

  Date: 05/20/2025

  I apologize this is the first time I have heard there was an issue with this deal. I went back and looked at our crm correspondence which is attached and there was no text that came through that I can see. But the check is cut, and will be overnighted in the morning. I have talked to ***** and he is aware. I apologized for the delay. 

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  ***** Measham 
  

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2025 Jeep Grand Cherokee on 3/4/25 from this dealership and traded in my 2024 ******* Santa Fe. The dealership was supposed to process a tag transfer from the trade in to the new vehicle and they did not. The dealership charged a processing fee to do so. On 4/16, I received a letter in the mail from the ****** regarding license plate revokation due to the tag not being transferred. On 4/18, the dealership notified me that they submitted the paperwork that day, which is out of compliance as it was supposed to be done within 30 days. I spent hours at the *** in person, on the phone and on the phone with the dealership. This resulted in loss wages and a $50 fee.

  Business Response

  Date: 05/06/2025

  I personally talked to Mrs. ******* on April 25th, 2025 at 3:39pm about her issue. Her husband ****** and her bought a vehicle from us on 03/04/2025 and in ************** we issue 60 day temporary tags at deal consummation. The ********* transferred a tag and this process was completed within our 60 day window. Unfortunately she received correspondence from the *** even though we were compliant. As attached on the recorded call her and I agreed to one free oil change that expires 7/31/25 for the confusion. And I emailed her that to keep in her car. 

  Customer Answer

  Date: 05/07/2025

   
  I am rejecting this response because: I advised the ** that this was not a satisfactory resolution due to the nature of the event and timeline of such. This does not make up for the troubles, time and lost wages dealing with this matter due to their lies and negligence. Additionally, within the timeframe provided via email for the free oil change, the vehicle will not need one so this truly does nothing for me.
  
  

  Business Response

  Date: 05/07/2025

  We can pull the phone recording if need be. Initially Ms. ******* did discuss the lost wages and reimbursement of fees. I did tell her that since our paperwork was completed within our allotted legal time frame that the fee reimbursement would not be possible. I then told her I would offer the free oil change, and also inquired about how many miles her family typically puts on a vehicle to make sure I made the free oil change service out far enough. We ended the phone call as that being the agreement and I have not heard from the customer since with any concerns about the date. She has my email address if the time frame was a concern I would've gladly addressed it. Oil change and filter services at our dealer ship are north of 100 dollars a service. So I dispute that we did not come to this resolution. The comment on the phone from Mrs. ******* after the presentation of the free oil change was that something was better than nothing. 

  I am open to extended the free oil change offer if Mrs. ******* needs a future date to use the service. 

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle on March 8th. I have had multiple issues with less than remarkable resolution. Issues include but are not limited to: 1) stink bed infestation, had vehicle a couple days and ended up doing a fog for bugs, 2) two different times windshield wiper flew off and flew down 485, 3) drivers heat seat wont stay on and was told it would be fixed and it still isnt, 4) 90 days tag expiring and went to have vehicle inspected, tire shop said I cant pass inspection due to tires which are completely worn in some spots. There is not any way the tires have worn this much in less than 90 days. It is concerning the vehicles passed dealer inspection with all issues and now the tires. I have left multiple messages and called asking to speak to GM or Used Car Manager and nothing. A used car that was one owner, sold by your dealership and traded back in shoild not have all of this. I truly believe that this vehicle was traded and never fully vetted before it was resold. I know from trading my near new mini van the tires were looked at and even were mentioned to me as being a part of the evaluation.

  Business Response

  Date: 07/02/2024

  I apologize for the experience you have had with our store. I would love to try to make it right. I can Run an inspection on you vehicle and see what conditions are the tires and if you have any other concerns i would love to sit down with you and have a conversation. please reach out to me on my email and we can coordinate a time that works best for you. Thank you 

  Customer Answer

  Date: 07/31/2024

  I am rejecting this response because:
  
  I filed a BBB complaint back in June 2024. The business took forever to respond and then GM responded stating to email him and he would resolve issue. I have since emailed multiple times, called and left messages and absolutely no response/resolution. BBB has since closed out case. I want case re-opened as I have now had to replace tires, still have no heated drivers seat, still have bugs in my car on a daily basis.
  

  Business Response

  Date: 08/05/2024

  I responded to this email and offered to sit down with the customer so we can run another inspection on the vehicle to see what are the tires. I also asked for the best time that works best for her and i have not got an email for that. We are not replacing any tires with out looking at them and running an inspection again. If there is another concerns my solution is for the customer to come to my store and have a conversation about her experience. 

  Customer Answer

  Date: 08/08/2024

   
  I am rejecting this response because: I have attached the email I sent ************************* on 7/9/2024. The dealer also has my contact information and i have not received a call, text or email. I have also sent texts which the dealership was eager to respond to when they were selling me the car but have not responded on any issues. Voicemails have also been left. There is more than just the tires and I have already had tires replaced as ******** said they were not safe to drive and my car could not pass inspection. These are the issues that have not been resolved. I am more than happy to go in and sit down and discuss. All of these dissatisfactions have been outstanding since purchase. I consider the tires and seat belt safety issues.

  1)windshield wiper

  2) heat seat

  3) warped tires
  4) seat belt not snapping in place
  5) bug infestations
  6) filthy car with hair upon pickup
  

  
  

  Business Response

  Date: 08/13/2024

  I have gave my email and still have not received a time for you to come in. Again like i have expressed on the previous email i will gladly sit down and address the issues but I will not commit to anything until I have my team do an inspection on the vehicle and review the things you want addressed. My email is ************************* please let me know what day works best for you next week and i will gladly make time for us to address your concerns. 

  Customer Answer

  Date: 08/18/2024

   
  I am rejecting this response because:
  I continue to email the email provided with no response. I am available this Tuesday at 830 am on 8/20 or this Friday 8/25 at 830/9. please confirm which one works for you.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2014 Jeep for a 2016 Jeep priced at ***** where they offered a ***** trade value but they changed the terms/ amount of contract because my account says Im still paying off a$***** vehicle so it seems they stole my Jeep. passed its emissions but *** asked for a copy multiple times but never received and my check engine light has been on since the week I got it and they refuse to refund or fix but issues. Ive already paid $950 for new water pump and it needs new lifters. The manager I spoke with, ******, said next time get a warranty Im used to dealers providing a month warranty off the lot. This place sold a bad vehicle and changed the terms of trade in

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Classic CDJR of PINEVIL Date of transaction 10/23/23 Classic CDJR of PINEVIL Amount $134.06 - Paid in Person This letter serves as a detailed explanation for the amount Im disputing which is $136.04. This occurred on 10/23/23 at a car repair facility for the dealership Dodge. I received a letter from the dealer for a recall for my vehicle, a Dodge Journey, to repair the headlights. This was free and no charge was to be paid. While fixing this, the dealer noticed the check engine [yellow] light was on and said that needed to be scanned to determine the problem. I said that my local repair shop never charged me just for scanning the check engine light. The technician said it was most likely that the gas cap was loose and this could easily trigger the check engine light. He said hed check that item first but didnt. He ran three tests on the car for a total of $136.06 and then told me he tightened the gas cap and thats when the check-engine light turned off. I said I wouldnt be paying the $136.06 as no repair was made. I also repeated to the technician that you said youd tighten the gas cap first to see if that was it and he said that he forgot and failed to communicate that to the actual car repairman. The manager said I wouldnt be able to leave with my vehicle without paying the full $136.06. So, to leave with my vehicle, they charged my card for $136.06.This is a false service that the dealer engaged in. I filed a formal complaint on 10/25/23 with another manager at the facility via phone and promised that Id hear back. I never received another phone call in response to my complaint. I tried to call the manager directly another 5 times but failed to get a hold of anyone. So, I took the only last option available to me which is to file a dispute as I already tried and failed with their customer service team.The dealership lied to me about the car repair [they actually didnt repair anything]. It turned out that the gas cap was just loose and he should have just tightened it and returned to me my vehicle with no charge. They lied to me in order to bill me another $136.06. I also filed on 12/22/23 a formal complaint with the BBB, Better Business Bureau. *Card ending in ****. *Invoice Attached for $136.06 line-item breakdown Sincerely,*********************** ************ *****************

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1st I dropped off my car under the impression that I would be getting my car looked at and any free warranty work done as I told them call me before you do anything that *** charge me they swear they told me it would be a 300$ charge but I know they never said that because I wouldnt have done it. Fast forward a week I pick my car up and they say I owe 300$ and gave me the diagnostic report told me the majority of costs arent under warranty and if I got them fixed through them they wouldnt waive the diagnostic fee. (First mechanic Ive ever heard do that) so I took my car to another mechanic and got the diagnostic redone for half the price and what they said was wrong was not at all the case. So not only did they charge me without telling me first but they also mis diagnosed the problem. Avoid this place at all costs.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2023 purchased a 2014 Jeep Grand Cherokee and a warranty Wed 11/15- had an appointment for an oil change and tire rotation only, was informed by service **** that the oil cooler needed to be replaced.Thus 11/16-repair was done Wed 11/22-Traveled from **********, ** to Charlotte NC pulled over to get gas in ****** ** (exit 4). and smelled a strong odor coming into the car. Spoke with a mechanic at the ******* Truck stop who informed me that I had a gas leak and it would not be safe to drive AAA towed the car to ***************** **** ********* **********, **.Bong said I had a very visible gas leak under the hood near the engine. and stated based on the amount of gas that was leaking a fire could have occurred. If a fire would have occurred, I would have been stuck in the car due to the electrical system shutting down. The part that was needed was an upper intake manifold plenum and a fuel line hose. He mentioned that the part that I had on my car was missing a snap on the end which caused the gas leak and I was missing my top engine cover. Bong fixed the manifold plenum Sat 11/26-Called service **** and informed them of our missing engine cover. They said they would call us on Mon Mon 11/27 Called the service. **** to see if they noticed an extra engine cover from when they completed the repair on my vehicle Went to service **** to see if they could find the engine cover. We were told that a new engine cover would need to be ordered and that they would notify us within 2-3 days once the new cover arrived. Wed 12/6- spoke to ***** in the service department to inquire about our missing engine cover. ***** said that Jeep and Chrysler has been on strike and he didnt know when we could expect our engine cover.Tues 12/19-We have not heard anything back regarding our missing engine cover that was on our vehicle when we had the service completed on 11/15. Due to heavy rain we have experienced staring malfunction due to water getting on the engine.

  Business Response

  Date: 01/03/2024

  Hello, Here is the response and action my service manager have taken.

  In regards to the repairs for ***************************** 2014 Jeep Grand Cherokee: 
  
  
  We completed vehicle repairs on 11/16/2023 as referenced on repair order ******. ****************** returned to the dealership on 11/27/2023 and provided an invoice from an outside facility that had repaired a loose fuel line. He also noted that his engine cover was missing. We were unable to find any loose/misplaced engine covers in the shop. In good faith, we ordered a new engine cover and reimbursed the customer $214.27 on a credit card ****************** As of 12/5/2023, the engine cover had not arrived. On 12/19/2023 we placed another order with FCA to try and expedite the engine cover. We have sent an email to specifier but have not heard back and the part has still not arrived. Once the engine cover arrives, we will contact the customer to install accordingly.
  
  ******
  

  
  

  Customer Answer

  Date: 01/05/2024

   
  I am rejecting this response because: The dealership knowingly did not replace our engine cover after our vehicle was repaired.  It has been 7 weeks without any communication from the dealership regarding when we can expect the missing part that was in car when we dropped it off.  How does a mechanic not put an engine cover back on a vehicle? As far as the reimbursement for the part that was broken that was the same part that their team replaced when they fixed the car.  Due to the part being broken it caused gas fumes to come into  the car which could have caused a fire and it was life threating since I was driving on the highway in another state.. A different mechanic had to repair the broken part since I was 4 hours away from the dealership. This all could have been avoided if the engine cover was on the car and if the air cooler was repaired properly. .  After being in their service department area I noticed how clean and detailed their service shop was so it seems that they are taking parts off of cars and nor replacing them.   This is negligence.

  The dealership knew that they were on strike and that parts were limited.  I feel like they are taking parts from other cars to sell other vehicles off of their lot.  They have taken advantage of me and our vehicle.  The engine cover is too big not to have been placed back on the car.

  Lack of communication and negligence!!

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Chrysler 300. I was told that it was traded in 48 hours prior. Before showing me the car it was not cleaned or detailed the front door paneling was loose, 2 headlights were out, and had not even had the safety inspection yet. I raised my concerns to the sales associate, ***, and upon buying the car an appointment was set for the following morning to correct all of the issues. Unfortunately, after leaving the car there for 7 hours, when I picked it up they had only changed 1 light and did NOTHING else. But made sure to give me a forged vehicle inspection stating the my head lights were working. I was told they had to order the other light and they would fix the paneling, the other light, detail and fill my tank when the other light comes in, by ***. Fast forward 2 weeks, I drop off my car again after being told the light is in. After having my car for 7 hours I go to pick it up, to be told NOTHING was done other than writing up a $350 quote to fix the paneling that I was told at the time of sale would be fixed the following day. The light was not fixed, and the car still not detailed. My sales associate ***, lied directly to my face saying that he never said he would fix the paneling or detail the car. I reminded him how I pointed it out and was told by him that it would be fixed the following day, to witch he responded well did I put that in the notes as if I had any access to his notes. I attempted to raise my concerns with the sales manager, however my conversation was interrupted by *** inviting himself into the office. Overall extremely unprofessional!

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd I took my vehicle to the dodge dealership in pineville ** in hopes of getting it fixed. I explained to them that my car vibrates while braking at a high speed. After having my vehicle for several hours, they told me that they didnt know what was wrong with it. Later they called back and said my front struts needed to be fixed and it would cost ******** dollars. I agreed and waited 3 days for mu car to be finished and then paid and picked it up. I droved my car home and immediately felt the same vibration! Its not fixed at all. I called them and told them that its not fixed and took it back. They then told me that its the brakes and to take back to where i got my brakes done! Im so furious because they still havent fixed my car and Im out of ******** after they fixed a part on my car that didnt need fixing! They scammed me!!

• Initial Complaint

  Date:05/09/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car with the help of my dad on 04/15, the same day the engine light came on with a code reading P022. I had to call multiple times everyday just for them to provide me with a date to bring the car in, I live 2 hours away.The car has been with them since 04/22 and the communication is TERRIBLE. The service manger did contact me one time to tell me that the car was with Land Rover and there are no updates. I have left voicemails with no returned phone calls and I have no idea whats going on with the car or when the car will be ready. The lack of communication is beyond frustrating and disheartening as a consumer. They only care about the execution of the sale, however anything beyond that isnt handled with the same energy. I personally would never want to deal with this location again.