Business ProfileforCustom Built Structures Inc.

On January 30th, 2024, ***************************, a sales representative for the company contacted me while I was in *******. ************* insisted he needed a deposit to secure the pricing of the awning which he alleged was getting a price increase on February 1st, 2024. He was told I was out of town, and we would have to wait until I returned home. This wasn't sufficient for him as he called multiple times. Due to an issue with my I phone it only works on speaker mode. This allowed our entire conversation to be heard by both my daughter and a friend ***********************. At this juncture a contract had not been issued let alone signed. I explained to him I am extremely reluctant to provide funds without a contract. He assured me that if the City of ****** did not approve the building, I would receive a refund for the entire amount minus the credit card processing fee. The contact was final sent to us and signed on February 6, 2024. The City of ****** did not approve the building as originally configured instead insisting on setbacks which I was unable to accomplish due to limited space. Upon the City's disapproval I contacted the business enquiring about the deposit refund as guaranteed by **************. The business stated they would have to contact ************** to determine the nature of the conversation. I had to contact the business again to find out the result of their inquiry. They basically stated there was nothing they could do about the refund. I then asked them for the district manager's name and contact information. Again, I was told they would contact me with that information. Finally, the manager called me stating they didn't have a district manager. After explaining the entire situation, she said we signed a contract and would not receive a refund of the funds as promised by **************. The manager said they stand by the written contract and don't recognize the verbal contract preceding the written document by six days. The business actions fraudulent.