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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
ordered a steel structure in Feb 2021 was told 12 weeks delivery, was miss lead on those times as of 10/21/21 still no building , in correct information cost additional funds of over $1100 , i have a incurred additional lost of over $10272.50, waiting for structure, told by their supplier that Bulldog has retained all the deposit,Business response
11/08/2021
Thank you for reaching out to us to make us aware of the issue. We do apologize for the delayed response, as we have been in contact with Mr. ******* through other channels. Right after Mr. *******'s order the industry took quite a hit and the price of steel as well as the lead times shifted more than anyone could have anticipated. With that in mind, we were able to maintain the pricing on Mr. *******'s order, but the lead time, which was originally explained as an estimate provided from the manufacturer, was unfortunately out of anyone's control. We understand the frustration this can cause and we are trying to work diligently with the customers who are in a similar situation as Mr. *******. Scheduling for the manufacturer is working to get an installation date as soon as possible, but at this time if you choose to cancel due to these unforeseen circumstances we are offering a refund of the down payment paid to Bulldog Steel Structures. We are happy to continue communication with the manufacturer regarding this order or send in a cancel order and issue a refund to Mr. *******. We look forward to hearing his decision.Customer response
11/08/2021
At this point , their supplier has refused to return engineering fees of over 1000, and 700 in permit fee, this doesn't include my losses of product and livestock ($11272.50)due to not having barn anywhere close to 12 weeks as quoted, and now after almost nine months you finally even bring up refund, not good enough, how about you refund me deposit and i just pay for barn from ***** ** ***** at price and have installed in 2 week time frame
Business response
11/11/2021
Mr. ******* was able to personally speak with our sales manager Bryan O****** this week and came to the compromise of a refund for half of his down payment. Unfortunately, we have no say over scheduling for the manufacturer, but we are maintaining contact with both the customer and the manufacturer to make sure this gets handled as soon as possible. The refund of $1,579.12 from his down payment of $3,158.25 was issued yesterday, Wednesday, November 11th.
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Contact Information
158 Piedmont Triad West Dr
Mount Airy, NC 27030-0398
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.