ComplaintsforAtrium Windows and Doors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a warranty on windows from Atrium. I contacted Atrium about windows failures on 5/14 and began the process. I was informed that the only company that they work with in my area is ******* ****** ******** (***). I contacted them and they came out and measured the windows and confirmed the exactly which were bad and agreed on an installation price. When 16 of the 17 new windows arrived at *** and I was then told that I had to come out to their facility to check and the windows and then after that they would not be responsible for damage during storage, loading on the truck, transit to my house and unloading. This is not normal for this industry and I refused. I found an installer to pick up the windows. 5 of the 16 windows had significant problems. I am now being told by Atrium that they can't find a distributor to send the windows to AND that I have to accept scratches less than 4-6 ft!! Their only suggestion to to send the windows to *** and they are not responsible.Business response
09/30/2021
We are currently working with homeowner, she is obtaining estimates and we will review once received.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
23 total complaints in the last 3 years.
4 complaints closed in the last 12 months.