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Business Profile

Ambulance Services

EMS Management & Consultants

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EMS Management & Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wakulla County EMS refuses to ************* for this claim. That is the only insurance that ******* has and they and the supplemental insurance they have the information.

      Customer Answer

      Date: 07/06/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a minor vehicle accident in June of 2024. An ambulance showed up on scene (I did not call them). I told them I was not injured and did not need help or transport. Three months later, I received a $900 bill from said ambulance billing company which I immediately contacted. I was placed on "hold" every time I called and was told to file a dispute letter if I am disputing the charge. I mailed AND emailed a dispute letter in September and November of 2024, and continued to get bills sent to me through **** (7 bills in total- 4 were sent in October) without any communication to me about my dispute letter. I received a FINAL notice to pay this bill on December 18th, 2024, and to this day, NO ONE from the company has made any contact with me or attempted to discuss my dispute. I have tried to contact them by phone, by mail and email with no results. Last contact with company May 28th 2025:EMS MC This is the final correspondence I will have with your incompetent company. I have all correspondence (or lack of correspondence with EMS MC Billing) related to the incident that started in June of 2024, so if you choose to take this any further legally, I have all the documents and information necessary to prove the incompetence of this company. I have reported EMS MC Billing to the State of Wisconsin and any other is company that will alert the public to the fraudulent tactics EMS MC uses to ******* money. This company represents ********************* and it is appalling that this company uses deceptive practices to collect funds for reputable first ************* insurance did pay for services (which EMS MC stated they never billed and never received my insurance information) and MY portion is $30.00 which is included in this letter. DO NOT MAKE ANY ATTEMPT TO CONTACT ME ANY FURTHER ON THIS MATTER. IF THIS COMPANY CHOOSES TO DO SO, I WILL FILE HARRASSMENT CHARGES.********** ******** Run number: 24-E575953 This document is dated May 28th 2025

      Customer Answer

      Date: 07/07/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 25, 2024, I had an ambulance ride to the hospital due to a severe break and dislocation of my right ankle. Once I finally returned to work and started to pay off the bills, (December of 2024) I had realized I was double billed for this run. I started attempting to contact this company in January of 2025 via phone call and their website with no returned calls. In February, I got my insurance involved and had them reach out and they had that issue resolved within a week. Once I received my next bill from EMS MC in March, I went on a payment plan of $50 every 2 weeks. I was going to pay it off as soon as I received my state taxes back the first weekend in April. On April 5, I received an email that my payment plan was cancelled for no reason. I called on April 7 and was told to not worry about it until I received another communication from them. On May 19, I received a collections letter from EMS MC stating that my account was going to collection. I called that same day and left a voicemail, never received a call back. I called again on May 27 and spoke with ******** for almost an hour and was told she was sending my file for escalation with high priority. She also said I would hear something by the end of the week. I never received a call. I called June 2 and was informed that my account has been moved to collections at this time. I have requested to speak to a manager at this point and the ***'s can't send me to a manager. I never hear back from anyone. The lady, ******, I spoke with today (June 2), said she will send an email high priority and she has to give them 24hrs to respond to reinstate my payment plan because I haven't had access to attempt to pay on my account since they cancelled my payment plan. My $100 did pay in March, weren't posted to my account until May 8.

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mid-year (August 2024) last year, I, the patient, made an overpayment of $351. The *** agreed I should be getting a refund and submitted it to another department. Since that time, I have called back no less than 11 times (Sitting on hold for 45mins-1hr each time). The **** helping have always been very nice and appalled at how long this has been taking. They agree that I should be getting the credit and don't understand why it hasn't been issued yet., but their hands are tied as they need to escalate it to this other department. They promise a call back, which I never ****** addition to the calls, I have also submitted 3 requests on their patient portal as well as a direct email to their customer service email, with absolutely no response.There has to be some recourse from a company overcharging, recognizing the overcharge, but not processing the credit.

      Business Response

      Date: 05/29/2025

      Thank you for the opportunity to respond to this complaint. *** Hospital made an attempt to contact Mr. ******* today regarding the issue surrounding the refund owed. *** Hospital left a voicemail with details on how to contact them directly to resolve this issue. Please do not hesitate to reach out to EMSMC if any further issues persist. Going forward, *************** will be handling the resolution of this complaint with Mr. ******* directly.

      Customer Answer

      Date: 05/29/2025

       I am rejecting this response because: please keep this open. I did receive a call and they have promised a credit, but Id like to wait to confirm credit is delivered before closing out. -0 business days. Thanks 


    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on February 7th, 2025 I was involved in an auto accident in *************. *** arrives at the scene; shortly after Arriving they asked me if I was okay and if I needed any assistance. I replied that I was okay. The only interaction I had with *** that day was basically a verbal question and an answer from myself on my well being; minutes later one of the *** personnel repeatedly kept asking me if I needed to be transported to the hospital and was adamantly recommending it which I declined every single time. I was later asked for my identification/Drivers license; Assuming this is a common practice in an automobile accident I happily gave them my drivers license, that was it. Fast forward almost 2 months later; I find a bill in the mail for roughly $502.00 dollars for treatment during my accident! I contacted the customer service number on the bill right away and expressed to them my concern and situation. Their customer service operator told me that I still interacted with *** so they have the right to charge me. While being completely baffled at this point I explained to her I had no interaction with *** that would warrant a charge! I explained to her that they walked up to me at the time of the accident and asked if I was okay; which I replied I was fine. I explained to her that they repeatedly offered me transport service which I declined.

      Business Response

      Date: 05/02/2025

      Response attached. Thank you

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance company, *****, has agreed with the ***************** on an accepted amount. Cigna, as can be seen from the documentation, has paid the ****** that was agreed upon. However, this company is balance billing me. They are trying to get me to pay what Cigna didn't cover. I owe nothing, but am being threatened now with this being sent to a collection agency. I've been given two days to respond. Cigna has a record of this and they say that I owe nothing. They also say that this company cashed their check! I don't want my credit damaged because of this company's inaccurate record keeping. I want the bills to stop. Thank you!

      Customer Answer

      Date: 04/07/2025

      I have not heard from the business in response to my complaint.  I paid the amount due only because they threatened to send this to a collection agency and I did not want my credit damaged.  The bottom line is that they agreed to accept an amount from Cigna and once they got their money from Cigna, they balance billed me.  It makes me not want to call 911 if Ill be billed for it.  Next time, Ill drive myself.

       


      Business Response

      Date: 04/11/2025

      Response attached

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used an ambulance 8/1/2024. The bill came in for over a thousand dollars. My insurance company handled everything and I was left with zero liability.I received a bill from this company so I checked in with my insurance company who assured me this was handled and I owed no bill. Yet I just got a 30 days past due notice from this company.I have tried calling multiple times and after sitting on hold, sometimes as long as an hour, I simply left a voicemail. I was very specific in my request to provide information on voicemail when they called me, but instead I get a generic "call us back" message.This company is absolutely impossible to work with and is clearly nothing but a fraudulent attempt to collect funds which they are NOT owed.

      Business Response

      Date: 03/25/2025

      Response attached. Thank you.

      Customer Answer

      Date: 03/25/2025

       I am rejecting this response because:

      The company has not contacted me in any way to make this right. 

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to formally request that EMSMC cease its repeated attempts to collect a payment that has already been covered by my insurance in full. On 11/04/2024 I used ambulances services and this bill is and was completely covered by insurance company. As I have confirmed multiple times with my insurance provider, all billing related to this matter is to be handled directly through them, and I should not be contacted for any payment. Most recently, on March 3, 2025, my insurance provider confirmed again that EMSMC must communicate with them directly regarding this billing issue. It appears that EMSMC has been paid in full by my insurance and seeking additional payment from me directly which is a violation. Since January 2025, I have made multiple good-faith efforts to resolve this matter, including:Leaving multiple voicemail messages to EMSMC ************* Sending written messages through EMSMC website.Attempting to speak with a customer service representative, only to be ignored.Despite my repeated outreach and the clear confirmation from my insurance provider, I continue to receive letters demanding payment. This ongoing harassment is unacceptable and may constitute fraudulent billing practices.I am formally requesting that EMSMC cease fraudulent demands to me.

      Business Response

      Date: 03/05/2025

      Response attached

      Customer Answer

      Date: 03/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:03/03/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 19, 2024. Trip # **-195514. Patient name is ******* Preston ******* My dad passed away 5/28/**. I over payed EMS ******* They sent me a check in my dads name that I couldnt do anything with since the estate was closed. I have been calling and trying to resolve this since Aug 2024. They continue to give me excuses and tell me to wait a litttle longer for refund check. They refuse to let me speak to supervisors on duty. I need help getting this refund back to me so I can finally be done with my deceased fathers things. I just the name changed on the check to mine which is ******* ******* I have sent them all the court papers showing Im over his things.

      Business Response

      Date: 03/25/2025

      Thank you for the opportunity to answer this complaint. A new refund check was issued on 3/23/25 and the Pay To name has been updated per the request in the complaint. Thank you

      Customer Answer

      Date: 03/27/2025

       I am rejecting this response because: I have not received anyting. I have been told this several times that they have fixed but I never receive anything. Until I receive the actual check I wont be satisfied 


      Customer Answer

      Date: 03/31/2025

      I received message stating that I should wait 6 business days to receive the check. Today is the 31st and I still have not received anything from the company. 

      Business Response

      Date: 04/09/2025

      Good morning. Surry County *** has advised that the refund check was mailed yesterday April 8, 2025. Per Surry County ********************* the check was initially sent to the Estate of ******* ****** back in March. A stop payment was issued because the check did not clear the bank so a new check was issued. We apologize for the delay in refund. The new refund check has been issued and will be delivered by ****.

      Customer Answer

      Date: 04/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A run in ********* 9/14/24 with no transport. (Run #**********) I received a bill for services in the amount of $100, which I paid in a timely manner. Shortly after, I received a Past Due notice for $70. Apparently I was billed before my insurance paid their share. Several phone calls were made regarding this error starting on 11/26/24, On 12/4/24 I received a return phone call, and was advised the paid amount was posted to a different run number, and the $30 would be refunded to me.On 1/2/25 I called and left another message. Some time around that same date, I sent a message through their customer service. On 1/20/25 a female named "******" called and said the processing for the refund was started on 12/6/******* week will it will be 2 months since this debacle began.

      Business Response

      Date: 03/05/2025

      Please see attached response

    EMS Management & Consultants is NOT a BBB Accredited Business.

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