27 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Dave R
5 stars04/01/2024
Outstanding experience with this company from my first phone call until the completion of the service. Called at 8:30am and was answered by **************** who was friendly, knowledgeable, and listened to my questions. She presented options and she scheduled my appointment for the same day! Fast forward to this afternoon when Service Technician ************ arrived and assessed the situation. He listened to the issues and then got to work. **** was extremely thorough and also efficient. Im now signed up on a yearly maintenance plan and look forward to doing business with McClintock for years to come. Turns out, good old fashioned customer service is alive and well at this company and its all due to their great people. Thank you!
McClintock Heating & Cooling Response
04/03/2024
Thank you for the review, we really appreciate it! Our entire team works very hard to provide top notch customer service every day, so thank you for your comments. We agree **** is a great tech and ******'s customer service skills are amazing. We are glad they are part of our team!Review from Patrick W
5 stars02/03/2024
Our heat was out and McClintock responded the same day. The office staff were friendly and professional as was *****, the technician. He also showed up on time, diagnosed the issue, gave us an estimate and discussed options. A part has to be ordered but all went according to schedule and again ***** showed up exactly when promised and fixed our system efficiently. Great communication from start to finish.McClintock Heating & Cooling Response
02/12/2024
Thank you for the review, we really appreciate it! Our entire team works very hard to provide top notch customer service every day, so thank you for your comments.Review from Chris B
5 stars01/19/2024
McClintock has been a trusted advisor on my HVAC systems for years. They make recommendations based on the homeowners point of view and not just to sell new systems. In every case, the technicians who have been to my home were professionals who knew how to work well with customers. This company does things right. I have recommended them to several friends.Review from Li Jane G
5 stars01/17/2024
Thank you, ****, for correcting the manual damper direction. It was significantly hotter upstairs than downstairs. Apparently, an error made by different HVAC company who had the damper completely open, with heat flowing upstairs. **** closed it about 75% redirecting heat downstairs. He checked all the ductwork to assure heat was coming through as well as semi-annual service check for system. In addition, he adjusted thermostat to Circulate Fan Mode instead of Auto Fan. Circulate fan mode will kick on through out the day instead of ongoing Auto Fan mode. Who knew?I purchased my Trane HVAC from McClintock in 2019. You can count on McClintock Heating & Cooling.McClintock Heating & Cooling Response
01/18/2024
Thank you for the review. We agree **** is great and we are glad he is part of our team. And thank you for entrusting us to take care of your home comfort needs, we really appreciate your business!Review from Judy T
5 stars11/17/2023
Great company to do business with. The technicians I have dealt with have been very knowledgeable and friendly. I am so glad I found them, well pleased with the work done. Would definitely recommend.McClintock Heating & Cooling Response
11/21/2023
Thank you for the review and the great comments about our team! We really appreciate your business!Review from Mario C
5 stars09/23/2023
McClintock has been my HVAC provider for many years. Over that time they have replaced both of my systems with units manufactured by Trane. Hard to believe my upstairs unit has been in service for more than 12 years. One of their technicians just performed preventative maintenance on the heating components. He took the time to answer any questions along with completing the task at hand. Very professional which has been my experience with all of my interactions with the team at McClintock.McClintock Heating & Cooling Response
10/22/2023
Thank you for the review and thank you for entrusting us to install and maintain your systems. And thank you for being a long-time customer, we really appreciate your business!Review from Carol W
5 stars06/21/2023
I gave 5 stars because I could not give more. The entire team of McClintock has is great. I found them honest, friendly, reliable and took my problem personally. I started out with a repair and my very old system just had to be replaced. There was no pressure to purchase from them, but I did go with them and the installation went well and everything was done as they said. So many wonderful workers came to my house and I do not have all their names, but McClintock has THE BEST working for them and in the office as well. They will do what they say and more for you.They were recommended to my by my son and I have told everyone how good they are. Thank you McClintock for going above and beyond. I am proud and thankful to be your customer.I highly recommend **********************!Review from Connie B
5 stars03/06/2023
**** was polite, professional, and proficient and arrived on time. He did not rush through the annual gas furnace tune-up and thoroughly performed all the specific tasks and additional maintenance steps for a gas furnace. During the maintenance, he discovered a part of the first-floor system that showed signs of failing. **** made a video of the failed part that was extremely helpful for me to understand and view the **** system at its highest point in the homes attic for the first time.McClintock Heating & Cooling Response
04/10/2023
Thank you for the review! Were glad **** is part of our team and that he helped you understand your options. And thank you for entrusting us to take care of your system, we really appreciate your business!Review from Carol H
5 stars02/27/2023
Always on time. Always honest about necessary repairs and maintenance. Courteous customer service personnel and courteous service techs. I highly recommend this company.McClintock Heating & Cooling Response
03/02/2023
Thank you for taking the time to write such a great review. Our entire team works hard every day to give our customers the best experience possible. Thank you for your business, we really appreciate it!Review from John B
5 stars01/30/2023
Excellent service they came out super fast. The technician ***** was excellent would highly recommend.
Customer Review Rating
4.96/5stars
Average of 27 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.