ComplaintsforCaryl Mechanicals

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is against the contractor Caryl Mechanicals concerning issues related to the **** maintenance and gas line in my home, which is only two years old.Issue #1: Gas Line Not Up to Code and Oxidization On October 27, 2023, I had my **** system maintained and was informed by the **** specialist that the gas line in the attic was not up to code. Additionally, the main gas line supplying gas to the stove and water heater is showing signs of oxidization. This is concerning given the relatively new age of my house. I have attached pictures and a description provided by the **** specialist for your reference.Company's Response:In response to my query, *************** *************************** forwarded my complaint to Caryl Mechanicals *********************** stated that the bluish substance observed on the gas piping is not corrosion, but rather a special flux used in soldering the pipes. They assured me that there were no code violations and that the setup passed all necessary inspections during the build.My Follow-Up Request:Despite this explanation, I requested further information on November 1, 2023, regarding the type, manufacturer, and receipt of the pipe and rod coat used by **************** and *************************. After a few days of response from *************************, I contacted ******************************* D. R ****** Warranty Manager, and was told to contact Caryl Mechanical directly. This information is crucial to fully understand the integrity and safety of the gas line installation in my home. As of the date of this letter, [Company Name] has not responded to my request for this information.Resolution Sought:I am seeking a prompt and thorough response from [Caryl Mechanics providing the requested details about the materials used in the gas line installation. It is imperative for my safety and peace of mind that we have a clear understanding of the quality and compliance of these materials.Thank you for your attention to this serious concern.****************************************

  

  Business response

  11/21/2023

  Caryl Mechanicals has received the complaint submitted by ************************. We will need to gather some information in order to satisfy the request. Once the information is collected, We will respond again.

   

  Respectfully

  Customer response

  11/21/2023

   
  I am rejecting this response because: I am yet to received documents requested made on my initial complaint. Until I received those document my complain will not be satisfactory.
  
  

  

  Business response

  12/01/2023

  i am checking n to see if the correspondence was received.  i do not see the last statements in the history. Please let me know. Thank you.

  Customer response

  01/12/2024

  I am rejecting this response because:
  

  I am writing to follow up on a complaint I filed on November 20, 2023, regarding the gas line installation conducted by Caryl Mechanics in my home. The crux of my concern is the lack of clarity about the materials used in this installation. Given the potential safety implications, it is crucial for me to understand the quality and compliance of these materials to ensure the safety and integrity of my home's gas system. In my previous communication, I specifically requested detailed information about the materials used by Caryl Mechanics during the installation process. However, I am yet to receive a satisfactory response or the necessary documentation that would address my concerns. The importance of this issue cannot be overstated, as it directly impacts the safety and well-being of my household. Therefore, I am seeking the Better Business Bureaus intervention to facilitate a prompt and thorough response from Caryl Mechanics. This information is vital for my peace of mind and to confirm that the installation adheres to the relevant safety standards and regulations. I deeply appreciate the Better Business Bureau's support and assistance in this matter. Your role in ensuring accountability and transparency is invaluable, especially in situations where consumer safety is at stake. I look forward to a prompt resolution of this issue and thank you in advance for your attention and intervention in this matter

  

  Business response

  01/18/2024

  Hello

   

  I have sent the materials that are used in our gas line installations direct to the BBB in a separate email. They will forward them to you. Please let me know that you have received the attachments and if you have any further questions.

   

  thank you

  Customer response

  01/18/2024

   
  I am rejecting this response because: I am yet to received material that were used and invoices for those material to make sure dates lines up with when the house was built.
  
  

• Initial Complaint

  06/14/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a new construction home in July 2018 and been having problems with my HVAC System. July 2021 will be three years that I've been in my house and I'm still having issues with the HVAC System. When I got off work that morning of 6/13/21, I noticed my house wasn't cool and the system was blowing out hot air. I turned the system off and contacted Caryl Mechanicals to report an issue that my system wasn't working. Caryl Mechanicals is very unprofessional because I contacted them for almost 2 days and they kept telling me the same response that somebody will contact me to set up an appointment to have a technician come to my house. After calling five times the next day, somebody finally reached out and told me they had a technician scheduled to come out. Shouldn't have taken that long to get that response. They wanted to charge me a $90 diagnostic fee and I feel that's not right because the system was poorly installed. This is my fifth time reporting an issue since 2018.

  

  Business response

  07/14/2021

  Business Response /* (1000, 11, 2021/06/28) */ We honored the customers request and waived the charge for repair.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩