ComplaintsforOutdoor Limited

• Initial Complaint

  11/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 9th, I placed order # ******* for 1000 rounds of 9mm ammunition. The Delivery verification photo shows Package was delivered to a gate that opens into an empty horse pasture a couple of hundred yards from my house. I notified ***** that the package had not been delivered and was not at the location when I was finally able to go check. (I was in Tulsa at the hospital with my wife when delivery was made). ***** sent me an email telling me their investigation was closed and to contact shipper. I contacted Customer Service again with this information and "Jordan" assured me that it would be taken care of and that it was OBVIOUSLY misdelivered according to his research on Google Maps. He wrote: "Good morning, I took a look at google street view and tried to cross reference the delivery photo. The only places I think it could be are across the street from you, at the house with the stone driveway and gate, or if there is a gate further up the stone driveway directly to the right of your home. Either way, it wasn't delivered to your address. I have started a claim with ***** as well. Hopefully they can get it resolved quickly as a quick search using google easily shows this was not delivered to your home." However, after many back and forth phone conversations and forwarding the ***** email to customer service, On November 8th, I received the following email denying any responsibility to replace or refund. Received. I spoke to management and they stated that since this was marked as delivered we are unable to refund anything. I am very sorry. I plead the case about it being delivered to the horse pasture, but at the end of the day it unfortunately is not my call. Best, -Jordan Outdoor Limited So I am out $235 dollars and even though OL ADMITS it was not delivered to me, they will not replace or refund. Jordan, in his last email said he "plead the case about it being delivered to the horse pasture, but at the end of the day it unfortunately is not my call".

  Business response

  11/18/2023

  Sorry about that.  Please contact [email protected].

  Customer response

  11/20/2023

  I emailed them for a resolution as they asked me to do. Their response is in the attached email. They take no responsibility whatsoever and told me to file a dispute with my bank. They also told me it was not their fault but the fault was with ***** and for me to "reach out" to them. However, as I have sent you and them....***** told me it was up to Outdoor Limited to file a claim and for me to "reach out" to them. In the meantime, I am out $235 and two huge corporations are crushing a consumer. They said they would not respond further to me. I guess that is the way it ends. It is hard enough living on just Social Security, but when something like this happens, it only hurts more. ..and no one seems to care or accept responsibility. I am just sick

  Business response

  11/21/2023

  Sorry about that.  I do see that customer service has left several notes on the order.  The last note is we reached out on the 20th to ***** again to our account manager to get further clarrification.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a few boxes of ammo over their website last week and my card was promtly charged. I tried to look up the shipping status on the website. No orders were shown. I verified that my card was charged and tried to call them. Phones went straight to VM 2 days in a row. I sent multiple emails asking for either a confirmation email or a tracking #. No response. I sent a cancel notice for non performance yesterday.Again no response. I finally reported it to my bank as a possible bogus charge and am waiting for resolution.

  Business response

  11/10/2023

  Sorry about that.  I took a look at the notes and customer service said you called and had issued a chargeback with your bank.  We cannot issue a refund if you have done a chargeback with your bank as this would refund you twice for the order.

• Initial Complaint

  10/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed two orders (#******* and #******** on the 15th and 16th of October. Then they changed the shipping time from 3-5 days to 4-5. Fine. Now it has been 7 days and my inquiries to them has been met with sarcasm and rudeness. The problem is that unlike, say, ******, OutdoorLimited charges your credit card without first sending the merchandise. Whereas ****** only charges you once items have been shipped. All I am asking for is for you to SHIP WHAT I HAVE PAID FOR.

  Business response

  10/22/2023

  I am sorry about that.  We are working very hard to catch up on orders.  We received a very high volume of orders in the last 2 weeks.  That is why we indicated the increased shipping time due to the backlog.  I asked the warehouse to get your order out asap.

  Customer response

  10/23/2023

   I am rejecting this response because:

  I got another auto-generated email from the shipping company stating that "Info received" for order #*******.  That was my second order.  My first order, #******* has been stock in the same state for a few days.  Your website notice says 4 to 5 days delay, but both my orders have been delayed far longer.  Also, on your website you ask people not to call inquiring about their orders.  You don't have a problem charging folks' credit cards before you ship out their merchandise, but you don't want them to contact you to check on the status of their items?  PLEASE ship to me what I have paid for. I have waited longer than the date you have asked on your website.  Just creating shipping labels (as you keep doing) is not enough to get the product out.  I have checked with FedEx and they have not even received the items from. you.
  

  
  

• Initial Complaint

  05/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 16th I purchased a product from this company. The item never arrived there was no receipt sent to my email however my information was stolen and used for fraudulent purposes. They opened a credit card in my names from “outdoors man card” for 3k I had to file a police report and notify all 3 credit bureaus they used comenity bank to create the credit card. This is still under investigation.

  Business response

  05/08/2023

  Sorry you had this issue.  The only order we have for you was order #****** on April 5th 2020.  This was over 3 years ago.  We don't have any orders from you since then.  I would check with the vendors you currently purchase from to correct anything with your credit card.

  Customer response

  05/08/2023

   I am rejecting this response because:
  
  You did not respond directly to complaint. Your website was used as a fraud hub a fraudulent credit card was opened in my name. It is not my credit card. I find this quite frustrating as a retired Deputy Sheriff I now feel deeply for all the people I took identity theft reports from.  I’d like more effort in resolving the fraud issue than we only have records a purchase in 2020.  Please take action to secure your site against fraud 

• Initial Complaint

  03/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 1000 round case of ammunition from outdoor limited at the beginning of March 2023. It arrived via UPS about one week later. The cardboard box it was shipped in looked fine. When I open the box the ammunition was inside of another box that was smashed. I then opened that box and found it 10 individual boxes of ammunition had broken open so if I were to try to pull the individual boxes out they would fall apart and the ammunition would end up in a pile. I took multiple pictures of the ammunition and boxes. Sent them to outdoor limited along with a complaint form I filled out from their website. Over the next 2 1/2 weeks they gave me the runaround telling me I had to fill out another complaint form that they never received the first one, they told me they would take care of the issue and when The head of customer service got involved he informed me ammunition was not sold by the case that it was sold by the individual box and they are not responsible for the broken boxes they sold me. I strongly urge them to make their mistake right and they ignored my emails. The cost of this ammunition was over $400 and I cannot properly store it due to their poor packaging policies! There are much better companies out there that I will deal with in the future, never again with Outdoor limited.

  Business response

  04/01/2023

  Sorry about that.  It looks like the cardboard boxes are worn in transit.  This is common when shipping ammo.  We state in our terms and conditions.  We require our customers to read and agree to our terms and conditions prior to ordering.

   

  Ammunition Shipments are shipped via UPS and FedEx Ground. Occasionally during transit the packaging may experience some wear. This is an issue with the ammunition being very heavy and the packaging consisting of paper, plastic trays and cardboard. We advise our customers to order in case quantity for the best results. Orders with several loose boxes seem to experience the most wear during transit. We use the highest quality packaging materials possible, but unfortunately sometimes it cannot prevent damage to the packaging of the ammunition. Most times the ammunition is still in perfect condition but the packaging can arrive worn or damaged.
  If a package arrives damaged please refuse it back to us. If the package was delivered and you were unable to refuse the package at the time of delivery please do not open the package and take it to the shipping facility of that carrier and tell them you do not want the package. Once a package is opened we are no longer liable for any missing or damaged items. We cannot accept any returns of opened packages under any circumstances. 

  Customer response

  04/01/2023

   I am rejecting this response because: I most certainly would have refused the package had the outside box been damaged. As you can see in the pictures nothing was wrong with the outside box it was with the internal box that had the individual boxes of ammunition inside of it. Obviously damaged before it was loosely put into shipping box. It is disheartening to see companies not stand behind their products or work. When spending over $400 for a product a consumer expects a certain level of professionalism and that obviously will not be possible with Outdoor limited. For the cost of a new box to store the same ammunition in Outdoor Limited has lost multiple customers for life. Bad business and bad customer service.
  

• Initial Complaint

  03/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased ammo from this company and they added shipping insurance to the bill. 8 of the 10 boxes were damaged and outdoor limited will not do anything about it. It seems very deceptive to charge for insurance to protect me against receiving a damaged product and then have my request to make things right denied. Here is their response: Mike, I apologize for how that package arrived. With those Bulk packs of ammo we will clear wrap the individuals boxes, But When it is packs or cases we normally do not Wrap as they normally arrive tight and intact. Are any of those Rounds missing or damaged? I apologize as I cannot compensate for the box being torn and the rounds being loose as We have one of the best packing processes verified by UPS and Even with that they roughly handled packages to where they get destroyed in transit.

  Customer response

  03/15/2023

  I have not counted or inspected 800 rounds. Because 80% of my order was damaged I expect for the shipping insurance to cover the damage.  The company is charging for insurance but not delivering protection and this seems like fraud to me.

  Business response

  03/15/2023

  Sorry about that.  We state this in our terms of service.

   

  Damaged Orders
  Ammunition Shipments are shipped via UPS and FedEx Ground. Occasionally during transit the packaging may experience some wear. This is an issue with the ammunition being very heavy and the packaging consisting of paper, plastic trays and cardboard. We advise our customers to order in case quantity for the best results. Orders with several loose boxes seem to experience the most wear during transit. We use the highest quality packaging materials possible, but unfortunately sometimes it cannot prevent damage to the packaging of the ammunition. Most times the ammunition is still in perfect condition but the packaging can arrive worn or damaged.

  Customer response

  03/15/2023

  Better Business Bureau:
  

  I responded that I have not inspected all 800 rounds but believe that if the company is going to charge shipping insurance that they should be responsible for damage or they are committing fraud when charging insurance when they will not make things right when there is damage. I also said I am ok with a refund, replacement, or discount.

   

  PLEase let me know if you need anything more from me.

  Business response

  03/16/2023

  Sorry about that.  The insurance is for lost or damaged merchandise.  We cannot insure the packaging if the merchandise is not damaged.  Here are our terms and conditions.

   

  Ammunition Shipments are shipped via UPS and FedEx Ground. Occasionally during transit the packaging may experience some wear. This is an issue with the ammunition being very heavy and the packaging consisting of paper, plastic trays and cardboard. We advise our customers to order in case quantity for the best results. Orders with several loose boxes seem to experience the most wear during transit. We use the highest quality packaging materials possible, but unfortunately sometimes it cannot prevent damage to the packaging of the ammunition. Most times the ammunition is still in perfect condition but the packaging can arrive worn or damaged.

  Customer response

  03/17/2023

   I am rejecting this response because:
  

  It was delivered in a condition that could not be sold in a retail store unless it was discounted. They did not advertise damaged boxes of ammo, they advertised new ammo in the box.  They offered packing insurance which is nothing more than tracking but I don't think they could get most people to pay extra for tracking so that seems dishonest.

   

  If there is a way for me to give this company the lowest rating possible I would like to do so.  Otherwise it seems like i don't have any rights and I will just stop doing business with this company moving forward.

   

  
  

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Outdoor limited for too long has profited off of shady buisness practices and false advertising, they advertise 98% “next day shipping” but refuse to put notice on there website that they are delayed, this is harmful to consumers. if they advertise free shipping and fast shipping they should also have to notify customers before purchase that they are delayed. It is predatory to advertise fast and free shipping BEFORE the purchase but then after I spend my money they wanna say “ oh we’re actually 5-7 days behind shipments”. If they can notify me of issues AFTER a purchase they should have to notify me BEFORE aswell. This is on a shipped order.

  Business response

  02/18/2023

  Sorry about that.  We are working to ship orders as quickly as possible.
  
  Thank you
  
  David

  Customer response

  02/18/2023

   I am rejecting this response because:
  
  
  they did not do anything to change there shady or predatory shipping/business practices. Sorry does nothing when you don’t mean it or change anything. Definitely won’t be purchasing again. 
  

  Business response

  02/23/2023

  Sorry about that.  We do display a shipping delay on our home page and we are shipping orders as quickly as possible.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The original transaction was on September 24th of 2022. Half of the order was lost by Fedex, contacted Outdoor and the guy said he would contact Fedex and put a "tracer" on it. After not hearing from them for a week to ten days I put in a dispute for the charges, for only the missing part of the order. They ultimately found the box, which I said I would accept if unbroken and release the dispute. Apparently they didn't like this solution as they had the shipment stopped in transit and returned to them in **. It was one day away from being delivered to my home! I am still waiting on them to come through with a refund. FOUR MONTHS LATER! ORDER #*******

  Business response

  01/25/2023

  Sorry about that.  We show the refund was processed by your bank.  I am following up with customer service and accounting so they can confirm and contact you directly.

   

  Thanks

  Customer response

  01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in refere**e to complaint ID ********, and I accept it.

   

  AND:
  
  I am looking to get a refund of

  
  409.90 for the product
  33.18 sales tax
  
  And part of the shipping cost.
  
  Say $455 total?
  
  
  
  
  ******

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered several different calibers of ammunition from them on 1/4/23. Received the ammo on 1/11/23. The boxes were all thrown in one large shipping box with no packaging and arrived split open with loose rounds all over and smashed boxes. I buy through their dealer site as a dealer to resell the ammo. I emailed on 1/11 was told they would check with shipping.. 1/17 emailed again with no response. Today 1/24 I emailed again and this is the email I got back “I thought I replied to you sorry. Shipping basically said they can’t guarantee that non full case lots don’t get beat up in transit. There isn’t anything they can do to prevent that from happening. I know it’s frustrating but really the best way to make sure it doesn’t happen is case quantities. My apologies.” How am I supposed to resell smashed open loose rounds of ammo? I have never had an issue with any other site buying single boxes of ammo.

  Business response

  01/25/2023

  Sorry about that.  I will ask your sales rep to reach out.  We can accept a return for a credit.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Limited? I agree. Limited in the manner that they take care of the customer. I had ordered a 500 round battle pack from Outdoor Limited and had paid in excess of $420. And, like many other shooters, stored the ammo until I needed it. In May or June of this year I took one box out to the range. I experinced a 14% failure rate in one box of ammo which I find unacceptable. I got in touch with Outdoor Limited who immediately redirected me to the manufacturer...which IS IN TURKEY!!! After going round with different people at O. L., I got in touch with the manufacturer. They responded to me saying they didn't have a distribution channel here in the US. When I went back to O. L., they told me they had done everything they could...which was nothing. Outdoor Limited left me holding the bag. Be careful when purchasing from this company. They will dodge. They will redirect. But they will not stand behind what they sell. Good luck... Be careful.

  Business response

  12/14/2022

  Sorry about the issue you experienced.  Please contact customer service at [email protected].  I will tell them to be ready for your message and we will work it out.

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