Customer ReviewsforCloninger Ford of Hickory

Frustrated and feeling swindled. I purchased a vehicle in November. Paid the *** fees at the time of the purchase. By December, my expiration date was approaching and I had not received my tag. I called twice and left messages with the finance department. No return call from December to February . I had to drive back an hour away to get a new temp tag as mine would have been expired the next day. A call to ** DMV reveals there is an issue with tag and they didnt know who long it was going to take for them to clean it up. I call back to the dealership they claim its the holiday disruption. I get two addition temp tags for *** and Feb. Now, its February and finally get a tag. Its a temp 60 day tag where I have taxes due. I call the dealership and ask for the finance the department. I get a salesmans who proceeds to tell me that is not what I paid. According to ** DMV temp 60 days are issued to new vehicle owners when the the taxes are delayed. I paid the taxes at the time of purchase. You reference the documents they give you a flash drive everything is bundled and not itemized. Beware, get an itemized print out of you paperwork, document and record all conversations.

I can't even give one star rating, only selected because had to to make this review!! They need to be put out of business..RUUNNNN, DO NOT BUY FROM THEM!

I purchased a used car from this dealership 5/31 & when I test drove it, I pointed out a couple of concerns & was told they would take care of it by the sales person. They had the car for a week & delivered it to me at work (as I live an hour away from the dealership). When it was delivered to me nothing they were supposed to have done was completed & the check engine light was on. I didn't get a copy of my paperwork. This dealership has a 72 hour buy back program so I let my sales person know what was going on. He told me I could take it to their sister dealership in Salisbury since it was closer so I did. They took care of the couple of things that were supposed to have been done prior to delivery & advised what was causing the check engine light to be on but the Hickory dealership would have to get Hickory to give permission to fix it. Since the day of delivery, my husband and I tried to get in touch with Hickory to let them know we wanted to take advantage of the buy back program. We called multiple times in the first 2 weeks with no return call. Once they did call back, they have said they aren't going to honor the buy back. I am fighting the fact that had they returned our calls within the first 72 hours, they would already have this call back. I am waiting on their call back today to give them one last chance to make this right. Either fix the issue we are needing fixed or honor the call back. 2 bent wheels on the care. This means that when I put new tires on the car I can't rotate the tires or I can rotate them and have to deal with a serious ***************** not wearing right on the bent wheels. If it was one of their family members that bought this car, they would've already taken care of this or took the car back.

I purchased a 2022 **** escape from them and paid way over the amount that I was told the car would cost. When discussing the payment, they told me that it increased due to a different interest with the finance company but after carefully reading the information I found out that the car price was changed in the end. Do not buy a car from these people. They are very unethical and could care less about the customer. They also took my trade-in under the amount. We discussed prior as well. I called to speak to them about it in regards to the issues and they told me that there was nothing I could do because I have already signed the paperwork , and basically to call an attorney. I am ashamed that I fell for their tricks and didnt read the fine print while they scrolled through the contract quickly and just had me signing at the bottom. The vehicle has been an OK vehicle but unfortunately I got screwed on it. Well never purchased from ******** again.

Got my new 2023 **** F-250 delivered from Cloninger **** on 4/28/23. I paid 3k over sticker for a new truck but received a truck with **** miles on it. The general manager took it to the Outer Banks on a fishing trip prior to delivery. They also sold me a Rhino Liner with the truck that is not a Rhino Liner, but rather a cheap knockoff. Shame on me for buying from Cloninger ****.

When you first walk into the dealership everyone is very welcoming and friendly and seem to be willing to help you in any way that they can. Do not be Fooled by Wolves in Sheeps clothing - it is only an act to get you hooked. You can ask any questions you want, and they will answer them in any way that they think will please you. But beware when you call back with a complaint and need help, they will assure you that was a verbal conversation and that you signed paperwork that contradicts the conversation, and you have no way of proving the conversation existed. So be sure to be versed on your legalese and read and understand everything you sign and remember if it sounds too good to be true - it probably isn't true. When they say they will do Anything to get you in a car - they mean it (ethical or not) and you will be the one regretting the transaction. I will never venture into their dealership again and would advise anyone else not to do so.

Very unprofessional, they sell lemons for top dollar and could car less about customer **********************. Run run run from this dealership if you don't want to deal with problems. Will be filing lawsuit.

So I purchased a F 150 a month ago from the ********* dealership. I told them up front I wanted a dependable and reliable truck that would last me a very long time. Ended up lets see tailgate was damaged refused to fix that, tires was shot refused to fix that. Had a bad water leak in cab told me that wasnt covered under any warranty either. While biting the bullet and not even made the first payment yet. I go ahead replace tires and have what I was told was wrong causing water leak fixed . Now 2k later I have a oil leak and took in to be looked at was told we have done a lot of work done to this truck and has lots of problems thats why they guy traded it. So now they sell me basically a known used lemon of a vehicle that I have pay high payments on for 6 years . So the oil leak they say is the composite bottom pan leaking . That I would need to bring it in and leave it for few days so they can bandaid aka re seal it smh. I dont live local and nor do I have time to keep sticking a vehicle in the shop. I have emailed the Gm at the location and the service manager also. I know they stuck me with a vehicle thats not gonna last a long time . What a a bad way to do customers. Bet I will get it out in the air not to buy from here thats for sure . 30k truck pssshhh I got robbed !!! VERY DISAPPOINTED!!!

I offered to buy a car on July 16 for ****** they dropped the price on July 17 to ****** I called back on the 17th And told them I want to buy the car and they refuse to sell me the car for ***** these guys are non other then true "con artist" I've been arrested for many crimes in my life but I sure wish I knew what these guys know' businesses like this take pride in ripping people off everyday. It's sad but it's ********** yeah right

I brought in a ************************************* engine on March 14th. They tried various things, finally they told me in was the injectors, I ask are you sure they said yes they processed to name other things they the truck needed. So I let them put the injectors on and put valve cover gaskets on. The told **** was $1,822.85. We picked up the truck on March 19th. Drove truck home and parked it. Husband got in the truck on Monday the 21st to haul garbage off and it still had the miss in it only worse. Take it back to the dealership now they are telling me it's the engine. They lied about the injectors costing me $1,822.85. They lie to get you to spend ridiculous amounts of money. There not to be trusted