ComplaintsforEastern Dermatology & Pathology, P.A.
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Complaint Details
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Initial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Eastern Dermatology in ********, NC was offering a special on laser services. I purchased a package for $800.00 for 4 laser services every 4 weeks. I received 1 laser service on 10/5/2021, when I paid the $800.00. I received a 2nd laser service on 11/4/2021. I had an appointment on 12/7/2021, but I was sick and under a doctors care, so I had to cancel. I rescheduled this appointment for 12/30/2021 and was contacted by ******* stating they (Eastern Dermatology) needed to cancel, so I again rescheduled for 1/31/2022 and was contacted by **** stating they (Eastern Dermatology) again needed to cancel. I am requesting a refund of $400.00 because Eastern Dermatology is not honoring their services that I paid for in full. I sent **** an email asking for my $400.00, but I haven't received any response.Business response
03/04/2022
Business Response /* (1000, 15, 2022/03/04) */ This letter was sent to a physician and I am the practice administrator and just received your notice. I was unaware of this issue and haven't received any correspondence from this patient. After reviewing her account, we will be issuing her a refund for her prepayment of services. We will be contacting the patient today to let her know of the refund.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.