ComplaintsforMarathon Property Solutions, LLC

• Initial Complaint

  03/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to rent an apartment from this business. To begin with they made the process extremely difficult from the start. I was told that if I applied and someone else got the apartment that I would be refunded the $65 application fee. I was approved for the apartment via email on Thursday 3/23/2023 afternoon which I did not see until Thursday after hours. I immediately started turning in all documentation needed on Friday morning and called Friday 3/24/2023 around 11:30am with questions. No one answered so I left a voicemail with my name, number, and explanation. No one called me back Friday or on Monday. I called again Monday 3/27/2023 asking what steps I needed to take to get the place. At this point I had already applied and paid the application fee, turned in proof of income, emailed a photo ID, and electronically signed and submitted my lease agreement. I could not leave work as I had already missed enough work and lost hours/money because they would only let me view the apartment at 10:30 am and the agent was 19 minutes late to the viewing. I called on Monday 3/27/2023 and asked if I could pay my security deposit and first month's rent over the phone or online because I could not leave work to get a cashiers check. They told me to pay using ***** which I did not trust but I need a place to live and have been looking for months and have taken too much time off of work to view apartments. I tried using ***** for the first time and my payment wasn't going through. This was a large amount $1,550 for the security deposit and first month's rent. I tried several times to get this payment to go through via ****** Now I am worried they will try to take the $1,550 out of my account multiple times. I then asked to come into work late on Tuesday so I could go to the bank, get the check, and take it to the business so I could have the place. I got there and they told me someone else payed via ***** the day before. ***** should not be used for this type of transaction.

  Business response

  03/29/2023

  Good Morning!

  
  We are so sorry that you had a problem with our company.

  
  I was able to research your concern, and I am able to provide some insight.

   

  Marathon has over 1,100 available units - and personally shows properties on a daily basis.  We tour over a hundred people per day in our properties.  Our process is simple.  If you are interested in a property, you apply, and we conduct our credit check and background check.  You applied, paid the $65 non-refundable fee (which it clearly states two times throughout the process) - and we approved your application.  We then sent the lease agreement to you - and you did not sign it.  We send multiple leases out to multiple parties for multiple properties - and the first one back with a signed lease and deposit ultimately gets the property.  You did not sign the lease (it was available via Dotloop Digital signature) - and insisted on getting us the deposit.  We take certified funds for deposits - and also ******  You chose ***** - and were unable to complete the process.  We do not have access to your account information - so no worries there.  While going through all of these hurdles - the lease was returned by another party, with security deposit, and the property was leased.

  Good luck to you in the future!

  Customer response

  03/29/2023

   I am rejecting this response because:
  
  To begin with, I did sign the lease. I was told I would be informed if someone else got the property. No one told me. I took time off of work to go get a cashiers check which cost me an additional $10 to get on top of missing work time to wait for the bank to open, get the check, and take it to you. I also tried calling Friday (before lunch) with questions and no one answered. I left a message with my name, number, and reason for calling. In that message I stated that I had printed out and signed the paperwork and needed to know how to send this in-via email or fax. No one called me back and I called Monday and was told I could electronically sign which I did that Monday (I have emails verifying my signatures on these forms). I understand the concept of whoever pays first but this process was made extremely difficult. The lack of communication and customer service was astounding. I took time off of work to view the property and to bring a cashiers check directly to the office. I understand someone paid before me the afternoon before but no one told me this. Now I have to struggle to reverse the cashiers check and get that money back in my account, on top of the $10 added fee to process the check in the first place. Had someone have told me the apartment had been leased, I would not have wasted the time, energy, and gas in my car to drive all over to accommodate your payment system. Because of Marathon, I have lost money in many areas. If my bank cannot refund me the $10 fee from the check, I do expect this to be refunded on y’all’s end due to lack of communication. This situation also took an emotional toll on me. The lack of empathy was disgusting. Had someone have called me back Friday, I would’ve been able to pay by no later than Monday (likely Monday morning). Communicate with potential tenants in the future. I lost too much time and money trying to figure this out.

• Initial Complaint

  08/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I lived for three years in **** ***** ****** *** GSO,NC 27410, whish managed by Marathon Property Solutions, LLC, they asked to vacate the house because the he will sale the house, which i did on time , they send an email (they will send another email with appointment to walk in the house and have the final check). I waited. On 6/17/2021 they send mail with check of 1294 USD which less than the deposit i had with them (1400 USD ). i know that not right because I left the a lot better than the way they leased it to us, even couple time water pipe broke in the house i had to fix them my self.

  Business response

  08/26/2021

  Hi There!

   

  Your security deposit was assessed for $6.00 for replacing a light bulb (all light bulbs were in good, working condition when you took the property over) as well as $100.00 for various wall repair due to damages and furniture marks - not normal wear and tear.  These are based on actual costs and agreed to in your lease agreement.  We provided a full accounting of these items.

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