We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Greensboro Nissan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Greensboro Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Greensboro Nissan has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased oil change service (includes 3 oil change and tire rotation services) in 2024 that was not used at all. Just before I sold my Nissan Rogue I requested the cancellation and full refund. They mentioned that I had used one service out of 3 and they told that I was only getting $80 refunded. The company/contractor that processes refund has approved and sent it over to the dealership but the dealership kept on postponing my refund since Oct 2024. Its been 5 months and every time I call them they keep giving some or the other reasons and do not give a straight answer. I had bad experience even when I bought my Nissan rogue but I reported it in ****** review page and they never cared to respond. Hence reaching out in this forum and looking forward to see if my request gets any traction.

      Customer Answer

      Date: 03/02/2025

      Better Business Bureau:

      I received refund check from Greensboro Nissan and this ticket can be closed.

      Thanks

      *********

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2020 ******** from them just shy of a month ago and the seat is tearing apart already. I spoke to the manager **** and he told me that they had already fix my broken key upon purchase and gave me floor rugs but I was promised that at the time of purchase as well as 3 oil changes I never received that I was told I would. Now I took the car to the ******** dealership and they said it was a repair kit used to fix the tear and its already coming apart and they want me to repair it thats not fair I need them to fix it and I am not happy with the mispromises they tricked me into before purchasing the vehicle

      Customer Answer

      Date: 09/01/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my vehicle to b checked at 1pm, ended up l needed a tire,l was refused my own tire they charged a $2.00 disposal fee and the cost was only $101 after over a 3 hr wait the bill amounted 2 the $149.00 with extra fees l wasn't informed of and l was quoted 3 times my vehicle would have been ready after being there from 1pm until 4pm,at the time 2 pay the bill that's when l found out about the extra fees besides pay $30 labor fee 4 just changing one tire.lt was my tire to dispose of how ever l chose to,but the statement made 2 me by and employees of Nissan said that l couldn't have it and that they had 2 dispose of my item. This type of untruth needs 2 b stopped with them not explaining things up front about the services,this should apply 2 all business.. 7/25/2024

      Business Response

      Date: 07/26/2024

      We spoke and met with ***************** this morning 7/26/2024. We refunded her the difference of $15.  She was quoted $135 vs what the final bill was $149 (with taxes and disposal fee). Customer's other concern was that she wanted to keep her damaged tire with the nail in the side wall to use as a spare. We advised against that as it is a safety concern but we did return the damaged tire to the customer as well. We also spoke about the length of time that it took for the tire to be replaced as it was a little longer than normal we apologized about the length of time it took to get and install the tire.

    • Initial Complaint

      Date:04/13/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car on 01/01/2024 and signed the necessary documents, including the Retail Purchase Agreement. There was a promotion being offered of the first payment being deferred for three months, making my due date 03/31/2024. When I went to make my payment my account was past due and late fees being assessed, as it was showing a due date of 03/05/2024. When I inquired about this with Nissan Finance I was told a revised contract was uploaded on 01/20/2024, and I knew nothing about this. Nor had I signed a new Retail Purchase Agreement. I requested the revised contract to be sent via email and confirmed what I already knew. I had not signed the revised contract and someone at the dealership forged my name. I plan to see what legal avenues I can take against this company as forging someones name is illegal! Beware consumers and most importantly always stay on top of your contracts and business transactions.

      Customer Answer

      Date: 04/24/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 19, 2023, I purchased a 2023 Nissan Pathfinder from Greensboro Nissan. Little did I know, this would be the beginning of a nightmare. When applying for financing, I specifically told my salesperson not to contact several different banks, as I didn't want my credit pulled several times. I told him that I only wanted NMAC contacted, and if they were unable to finance, I would contact my credit union. Well, I ended up with 8 inquiries on my credit report, which caused a severe dip in my credit score. Next, it took over 2 months for me to receive the paperwork regarding the transaction, 4 months for me to receive the 2nd key to the car; I had to practically beg for my tags, as I was riding around on an expired tag. My current issue is: I refinanced the vehicle with my credit union, and I had purchased gap insurance. On 10/7/23, I forwarded the proof of the transaction to the finance manager, and he responded, telling me that I would have my refund within 6-8 weeks. Well, 6-8 weeks came and went, no refund. When I contacted him to inquire, I asked when I would receive it, and was told it could take longer. When I asked if there was any way to check on the refund, I received an email that said, "no sorry". This entire process with Greensboro Nissan has been horrible and has left a lot to be desired. I have had to chase down my 2nd key, tags, the mats that went in the car, the paperwork wasn't filed until 6/6/23, even though the car was purchased on 5/19/23. I feel like this is inexcusable. Also, the car that I traded in wasn't paid off until 6/20/23. I was told to keep making payments on a vehicle that I no longer had, which I wasn't going to do. I would just like a refund of the amount I paid for my GAP insurance. When I traded my Infiniti for the Pathfinder, ****** ******** had the refund to me in a matter of 4 days, and didn't take months to respond.

      Business Response

      Date: 12/21/2023

      We have settled the Issue with ***** *******. 

    • Initial Complaint

      Date:12/05/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used 2021 Nissan Leaf on July 22 2023. I have requested that they file my purchase per IRS guidelines for a used EV in order to receive my tax credit . The IRS also directs the dealership to provide me with their taxpayer id which goes on form 8936. My tax credit should be at the maximum of $ 4000.00 There failure to provide the IRS with my purchase, the vehicle id number and my tax credit amount will result in me being ineligible for the credit.I provided them a copy of IRS guideline and have not heard from the dealership regarding my concerns.

      Business Response

      Date: 12/09/2023

      I have spoke with Mr. ******* and we have resolved the complaint.

      Customer Answer

      Date: 12/09/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:08/16/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** ****** *********r on August 29, 2021. I have complained to the company numerous times and have all documentation and it differs from the copy of the contract I finally received by email after complaining and calling and going there. They lied to me about multiple issues/things and this behavior is not legal. The price of vehicle differs, there was coverage/insurance and charges I did not agree to. I have attached the copy of my full explanation and I have all documentation if that is needed as well.

      Customer Answer

      Date: 08/27/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 09/28/2023

      Tell us why here...Dear BBB, I am in receipt of this Complaint.  However, the events giving rise to this Complaint happened under a different owner and different employees at Crown Nissan during 2021.  Greensboro Nissan was sold to Hudson Automotive Group in December 2022.  The previous owner of the dealership was:

      ****** ********** *****
      **** ******** *******
      ***** ***
      ******* ** *****

      The customer’s Complaint should be directed to ****** at the foregoing.  Hudson Automotive Group/Greensboro Nissan does not have anything to do with this customer’s experience at the time they purchased their vehicle or thereafter.  Thank you for your attention to this matter.

      Regards, Aaron Seaver, GM of Greensboro Nissan

    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a used car from this dealer in February of 2023. The vehicle will be registered in *** ******. We paid the dealer sales tax for ** and other related fees and we paid cash for the car. It is now June and we still do not have title or tags. We have called the dealership 16 times and have not received a call back. Nothing. We have also emailed them multiple times. They filed the paperwork with ** DMV, but ** DMV has no record of the filing and told us that the dealer must have made a mistake that needs to be rectified. It is very frustrating not to receive the courtesy of a call back once. We are not sure what our recourse is or what to do. We simply want title to the car and tags. Without a call back we are at a loss as to what to do at this point and are starting to wonder if something is wrong with title to the vehicle.

      Customer Answer

      Date: 06/19/2023

      I have not heard from the business in response to my complaint.  We have called and left messages with the general manager of the dealer and also sent him many emails. This has been a very frustrating process as we feel powerless. At this point, we are going to retain legal counsel because we have received no response. We bought the car for cash in February and still do not have title or tags. Being ignored is terrible customer service and makes us feel like something is wrong with the title to the vehicle. Customers should be very wary with Greensboro Nissan. 

      Business Response

      Date: 09/05/2023

      The customer has been made whole. We took back the car and refunded their money. 

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle on 3/30/23 and the deal was for me to refinance a balance of $25k due to having 23 k equity in the vehicle I was trading in. My loan documents reflect I am financing 29k and change which was not the agreement and now I cannot get a hold of a finance manger to redo my loan. On top of that they still have not paid my original loan off which I would have received a refund on due to just making a payment, now more money is owed on the original loan!

      Business Response

      Date: 09/05/2023

      Customer chose to buy a service contract in the amount of $2,850 in the finance office. Has been made aware this is cancellable.  

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Mr. *********:

      I am writing to you because I've been calling your dealership for over a month and have gotten nowhere. I purchased and paid in full over $20,000 for a Nissan ***** from your dealership (********** ******* **** ** ******** ******* *********** ** * *************, at which time I also purchased an extended warranty from NESNA (Nissan Extended Services North America) that cost me an additional $2,500.00. My car now needs to be fixed and there was no number to call NESNA on the warranty receipt so I called your dealership and was given a telephone number in Tennessee (615.725.1000). When you call this number you cannot get an agent to file a claim. The prompts only allow you to either select to renew the warranty or cancel it. What kind of fraudulent products are you selling to lady customers? No NESNA Office actually exists for customers to file a claim. After hitting a myriad of buttons, I was transferred to the Nissan Customer Affairs Department and they said there was nothing they could do and that they don't even have a number where a purchaser of a NESNA Extended Warranty can actually speak to a person. I was then told maybe Customer Affairs could look into my claim and see what they can do and they came back saying they would do nothing. I am beyond devastated. How on earth can Customer Affairs look into my claim if they don't communicate with NESNA????? It is quite obvious I was simply ripped off by your dealership. They knew what they were selling was worthless.

      Not only do I want a refund of the $2,500 I paid for this sham product, I want my car repaired.

      ******* **** from the Better Business Bureau is copied on this e-mail and I am filing a complaint. I am also speaking to law firms to see if I have a case against you for preying on lady customers.

      Please call me at the number I left for Georgina as soon as possible.

      Deeply distraught and dissatisfied,

      DM

      Business Response

      Date: 03/29/2023

      Good afternoon Ms. *****,

       

      Nissan Extended Services North America (“NESNA”) has researched your complaint regarding the Vehicle Service Contract (“VSC”) you purchased from Crown Nissan. First of all, please accept our apologies for the trouble this issue has caused you. According to your email, apparently you did not receive a copy of your VSC from the dealer, so I’ve attached a copy of what is in our contracts reporting system. It shows the following:

                                                                    

      • On 7/14/2020, you purchased an Optional Certified Pre-Owned Wrap VSC from Crown Nissan for $2,468, with a 7-year/100,000-mile term
        • In your email to Consumer Affairs, you requested a “lifetime warranty” as compensation, but please note that NESNA does not offer such a product
      • The 800-NISSAN-1 number for customers to call with questions is shown at the bottom of the Application/Declaration (cover) page in the Customer Acknowledgement section, and again at the bottom of sections 4, 5 and 6
        • This is the number customers can call to speak directly with a Consumer Affairs representative
        • Please note that the 615-725-1000 number you apparently were directed to is strictly the corporate number for NESNA’s main office, and is not customer-facing
      • According to NESNA Claims and the local fixed operations manager in your area, the claim in question was denied due to water damage
        • Please note that item 8.5 in section 8 What Is Not Covered By My VSC? expressly lists “Any failures due to damage resulting from...water damage...” as being excluded from coverage

       

      I’m aware that both NESNA and Nissan North America representatives have made multiple attempts to reach you (917-653-1742) to discuss a refund. Based on the VSC sale date and vehicle mileage, you normally would have been entitled only to a pro-rated refund. However, in light of the situation, NESNA is willing to provide you with a full refund of your VSC; please verify your current address so we can process the check.

       

      Again, we regret the inconvenience this matter has caused you. Please let us know if you have any additional questions.

       

       

      Todd *****

      Senior Planner, Insurance & Compliance

       

      Nissan Extended Services North America

      Phone:  615.725.0894

      Mobile: 615.426.3022

      _________________

       

       

       

    Greensboro Nissan is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.