ComplaintsforSlatter Management Services, Inc.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Slatter Management is committed to providing service to those that have a property under their management company. I have reached out numerous times since before March 8th in order to get the *** rules and regulations for ****************** as well as the login in information that is needed to get onto my community website to see when there are meetings. I registered on the website to have access, but it was denied. I also was not provided my account number and dont know if I am to pay them for March/April or wait until my first mortgage comes out in May. I have reached out to Slatter numerous times via email and phone. My husband has also reached out to them via phone. Please assist me with this matter.

  

  Business response

  03/19/2024

  We apologize for the delay in responding.  An email was personally responded to today by me.  The reason for the delay was the lack of information received from the closing attorney.  Although the home closed on March 7th, the closing paperwork and checks were not received from the closing attorney until 03/17.  The information was entered into our system this morning and all information may now be viewed online as per the instructions sent to the owner this morning.

  Customer response

  03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing this complaint because I believe this is fraud. The ****************** didn't specify not accepting my form of payment. They received the payment before the due date and didn't reply to me until it passed the due date 02/29/2024. The date on their declined payment letter was 03/01/2024. We attempted to make the full payment before the due date so we should not be charged an additional fee of $286.18. They should have contacted us before the due date to let us know so we could do a different form of payment. This is a truly a fraud business where it did not make it so clear for us and deliberately charged us an additional fee on something that we were not aware and informed. A bank check is certified payment and should have been accepted. The first letter did not say anything about not accepting bill pay or a bank check.

  

  Business response

  03/11/2024

  Slatter Management provides accounting services to ******** *********************** in which ************************* owns a home.  If the quarterly assessments are not paid, Slatter Management is instructed by the Board, as per the Association's collection policy, to send the account to ****************** to collect the debt.

  Once the unpaid account is turned over to ******************, Slatter Management cannot speak to the owner regarding their debt.  The owner must exclusively speak with the collection staff at ******************.

  ****************** verified the debt and sent the owner a demand letter.  The demand letter was dated 01/18/2024.  The demand letter clearly states that personal checks are not accepted, and that money orders or certified checks can be mailed to their office.

  I did not attach a copy of the letter as it is between ******************, the *** and the homeowner, however the ************* of the letter are attached.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am filing this complaint against Slatter management for their lack of responsiveness and competence. I bought four porperties in ********* ***** Association in early 2020, and I turned them into rental properties. Initially the HOA did not have my personal address, but I reched out via email to Karie S***. I explained that the properties I own are all rentals, and I provided her with my correct address for any notification purposes. I also set up automatic online payments to pay for HOA dues. A few months ago, one of my tenants forwarded HOA notice to me. The notice stated that I had overdue balance for that property. I was surprised to see such a thing as I have automatic payments set up, and there is no balance due as far as I know. I did the responsible thing by contacting the HOA via phone and spoke with someone in accounting who stated that the HOA dues went up, and that is why I have balance overdue. I stated to her that I was never properly notified, and I had automatic payments set up. She advised me to speak with Karie. I left Karie a voicemail and asked her for a call back. In addition to that, I emailed Karie on 10/19/2023 and reminded her that I provided the correct address for notification back in March 2020. I never heard back from Karie. I followed up with another call to the HOA on 11/07/2023 and that time I spoke with Emma about the situation and sent her the emails between me and Karie. Emma promised to look into the issue and get back to me. She shared with me that the HOA still did not have my correct mailing address for delivering notification to me after three years of me thinking that Karie fixed the issue. Emma never got back to me, and now I have to pay overdue balance and penalty fees for something I was never properly notified of. How can this HOA be very negligent with their communication??? How can I send emails after emails and not get a response back??? The very least the HOA can do is admit their mistake and propose a fair solution.

  

  Business response

  12/13/2023

  Dear Sir,

  I have researched your complaint and clearly see that an error was made on our part.  Your mailing address should have been updated in our system when you provided it to Karie on 03/20/2020.  We will open an internal review with the persons involved and take appropriate action.
  In regard to your outstanding balances;

  The monthly assessment increased from $106.50 to $111.83 in 2022.  However, you continued to pay $106.50, leaving a monthly deficit of $5.33, $63.96 in total for each property in 2022.

  In 2023 the assessment increased from $111.83 to $120.00.  However, you continued to pay $106.50, leaving a monthly deficit of $13.50, $148.50 in total for each property for 2023.

  As of today's date, the deficit in 2022 and 2023 equals $212.46 per property.  The late fees incurred are $90 per property increases this deficit to $302.46.  We have immediately removed the $90 of late fees on each property, leaving an outstanding balance for each property in the amount of $332.46.
  Slatter Management accepts responsibility for this error and confirms that all four mailing addresses have been updated to:
  **** ******** ***** ****** ******** ** *****

  You registered for the website in March of 2020, there is a section of the website under 'My Profile' with a tab entitled 'Communication'.  I encourage you to enable eStatements so you can always be sure to receive up to date information on each of your properties (please enable each property).  In addition, you can always review your ledger online for each property under the 'My Account' menu under 'My Profile'.

  You will be able to see the corrected ledgers when you sign into the website, in addition, I have attached a copy of each showing the corrected outstanding balance of $332.46 for each home.

  Again, we sincerely apologize for this error.  Please contact me directly if you have any questions or concerns with any of your properties going forward.

  Kay T*******, PCAM
  President, Slatter Management Services, Inc.

  Customer response

  12/14/2023

   I am rejecting this response because: I appreciate the fact that the business looked into the matter and responded quickly. I am certainly willing to pay the amount that is due. However, I need all late fees voided. The business removed the $90 late fee per property, but I still see $10 late fee for each month on each property statement the business provided. I kindly ask those fees to be removed, and I will go ahead and pay the balance due immediately

  Thanks  
  
  

  
  

  

  Business response

  12/14/2023

  Unfortunately, it is not possible to remove the late fees from showing on the ledgers as they are a posted transaction that is part of a much larger batch that is posted each month.  The ledger clearly shows that the late fees have been removed, and the reason for this.

   

  Customer response

  12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  I will go ahead and make the payments. I appreciate MS. Kay understanding and efforts to fix the problem

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Me and several of my neighbors have campers or motor homes. According to slatter management rules homeowners are not permitted to have our RVs at our house for any reason. That includes loading, unloading, washing or any other reason. This is discriminative and unnecessary. How exactly are we supposed to use them?

  

  Business response

  02/03/2023

  Slatter Management is responsible for following the direction of the Board of Directors.  It is the documents that govern your community and the Board of Directors that create the rules, not Slatter Management.

  We have advised the Board that the documents for your community state that motorhomes/RV's etc. cannot be 'stored' on the property.  This should not prohibit the vehicles from being loaded and unloaded/washed etc. for a brief period of time, 48hrs for example.  Slatter has contacted the Association's attorney for their recommendations on the time limit that vehicles of this nature can be on the property for unloading/loading/washing etc.  Once the Board have reviewed the attorney's opinion, a rule will be formally published.

  Customer response

  02/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I have discussed this matter with other community members that own RVs. We respect the consideration shown by the business and feel they carefully considered our concerns.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Slatter Management is the former manager of Long Creek Village, which is now managed by Cedar Management. For 2022, I by mistake sent my yearly dues of $630 to Slatter instead of Cedar. Instead of forwarding my payment to Cedar, I assume Slatter kept the money. The money came out of my checking account in early February. Cedar has not received it. I have written Slatter to ask for a refund to my account or a transfer of my payment to Cedar. I have received no response. Surely this matter can be addressed satisfactorily without my having to enlist the help of my attorney.

  

  Business response

  09/15/2022

  Meagan H****** has reached out by phone and email to the homeowner.  We cannot research this matter until we receive further details from the owner.  Please respond to the phone message and/or email so we may resolve this matter fully.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in the Chandler Pointe community of Rural Hall, which Slatter Mgmt oversees the HOA. I’ve been contacting them for almost 2 years now about getting a FOB to the community pool. I pay $48 every month in dues for amenities that my family doesn’t have access to. They said they would send it and I haven’t received it yet. It’s not fair for me to have to pay for amenities that I’m not allowed to use. I would like them to adjust my dues since I can’t use simmering that a I’m paying for. I have emails dating back to 2021 trying to get one with no success.

  

  Business response

  06/02/2022

  The original request for a pool fob was made in June of 2021.  The pool fob was mailed on 06/08/2021 and returned to Slatter by the USPS on 06/02/22.  See attached image as confirmation.

  Please ask the owner if they would like us to mail the fob again of if they would like to pick it up from our office.

  Customer response

  06/02/2022

   I am rejecting this response because:
  
  Why wasn’t I contacted after it was returned? They notify me if my dues aren’t paid. I would like my dues adjusted accordingly please. The monthly pool fee, whatever it is,should  be returned. I’m sure they would want their money back for something they don’t have access to

• Initial Complaint

  05/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The worst HOA company. I bought this house in August of 2020. After I moved in I immediately set up autodraft payments for my $50 HOA fees to come out of my account monthly. I received a letter in the mail stating I was behind on my HOAfees which prompted me to call Slatter house management. Whoever I spoke with talked about a payment arrangement and she gave me the email address of a woman I should discuss the fees with. I posted a screen shot of the email below. As you can see, Chris from Slatter management stated she failed to add the ACH information. They were able to manually take out payments from my account for a few months but I was behind on my HOA fees. They were willing to remove the late fees but I needed to confirm if I wanted to do a payment arrangement. My response was yes and I reposted my ACH back on the slatter house management website. I also immediately debited $150 from my account to go towards past fees. I didn’t think anything of it until I received another letter stating my account had been forwarded to the attorney for collections. I emailed and called the lady from Slatter house who put me into contact with the attorney because she stated she could no longer access my account. I argued back in forth with the attorney who stated their client refused now to bend on attorney fees and would remove 1 or 2 late fees because they attempted to reach back out to me via email (again) to reconfirm my confirmation about a payment plan so they never enacted the payment plan. Received a letter from the attorney stating that I now owe $150 in late fees and $500 in attorney fees and if I don’t pay they can foreclose on my house. I basically had no choice but to pay $1300 all because Slatter house employees were incompetent. Shady practices.

  

  Business response

  05/18/2022

   The owner in question moved into Reedy Fork Ranch in August of 2020.  Slatter received a request for payments via ACH on 09/28/2020.  The information contained an incorrect routing number so the information was mailed back to the owner so we could obtain the correct information from the owner.
  By January we still had not received the information so our Accounting Department reached out to the owner via email on 01/14/2021 to remind her that we had not received the correct routing number and that her balance was accruing.  We offered to do a payment plan or a one-time e-check but the owner did not respond.
  On 3/23/2021 a Statement & 15 day notice was mailed detailing missing 2 ACH payments.  On 3/31/2021 our Accounting Department emailed the owner stressing the need of a payment plan as a 15 day notice (a pre-collections attorney) had been mailed to the owner.
  On April 7th, 2021 Slatter received notification from the bank with the correct routing number (this typically happens when a bank has merged and a new routing number is assigned to our customers).
  On 4/14/2021 - the account changed to attorney status and stopped draft because of outstanding balance.  Our Accounting Department emailed the homeowner once more and reset the status to a statement so that a 15 day letter will issue, giving the owner more time to pay outstanding balance then start regular monthly drafts.
  
  On 4/14/2021 the homeowner responded via email saying she was confused because she had set up autopay.  On the same day a detailed explanation was sent to the owner by our Accounting Department and once again stressed a payment plan.
  
  On 4/16/2021 another 15 Day letter was mailed to the owner.  On 5/11/2021 we stopped the owner from going to collections AGAIN and send another detailed explanation and stated how we had not received a response to the payment plan offer.  On the same day the owner responded stating that she attempted to pay online and asked for payment assistance.  Our Accounting Department responded by resetting her account status allowing her the ability to process an online payment.    The owner made an $80 payment against a balance due of $330.00 and asked for a payment plan. Our Accounting Department sent an email on 05/11/2021 asking if the owner could pay $100 monthly or $75 if $100 was too much in order to clear the still delinquent balance. No response was received.
  On 6/1/2021 our Accounting Department emailed again to obtain confirmation of proposed payment plan to for $95.00 through November.
  No response.  We extended the hold on her account until 6/8/21.
  No response. Account turned over the attorney’s office for collection on 06/14/2021.  The attorney has all of the correspondence between Slatter and the owner and has confirmed that they are proceeding as all steps were correctly taken by Slatter Management in an attempt to collect HOA dues from the owner.

  Customer response

  05/20/2022

   I am rejecting this response because:
  
  This is NOT true. As you can see in the email, they initially admitted it was their fault. Additionally, how could they have been given the wrong routing information when I originally dropped off a blank voided check to Slatter House management personally to their location off of friendly Ave? If the account information was entered wrong it was by their own doing. Karie admitted to it via email. I posted it with the original complaint. Additionally I spoke with someone on the phone about a payment plan AND acknowledged again via email that I needed a payment plan. This originally started with Slatter house management failing to do their job. For them to blatantly lie when I have evidence that I not only gave them a voided check but their employee herself admits to failing to put the information in correctly is abhorrent. Furthermore, they were able to take money out of my account ($60) after i gave them the voided check. How do you have the wrong routing number and still take money out of the account? Their reasons for why the payments were not taken out of my account as I originally requested keep changing, but the bottom line is Slatter house management did not do what they were supposed to do and I find it interesting that they have reviews with similar incidents such as mine. 

• Initial Complaint

  08/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in a community managed by this company. After numerous attempts to rectify an ongoing issue they failed to Abide to bylaws lawn maintenance, my backyard is dirt. Anytime it rains the whole yard is flooded. They confirmed this issue bit still failed to fix.

  

  Business response

  08/16/2021

  Slatter Management works at the direction of the Board of Directors.  Slatter has carried out each instruction from the Board as it pertains to area behind the home.  This has included; tree trimming, adding rip rap around the drain and seeding.

  Members of the Board have met directly with the owner and the owner has expressed his appreciation to the Board for their efforts to address his concerns.

  The landscaper is already scheduled to review the area again today, August 16th.  The landscaper will report back to the Board and they will instruct Slatter on how to proceed.

  

  Business response

  08/17/2021

  As noted in the response directly from Mr. ******, the Board of Directors for the Association has met onsite to work on resolving the drainage concern.  ***** ****** brought this to Slatter’s attention recently as it was thought the rip rap and seeding had taken care of the problem.  Mr. ******’s recent email to Slatter Management conveyed the drainage problem continues.  This information was communicated to the Board of Directors and Slatter recommended that a vendor more specialized in drainage concerns may be needed.  The Association Manager from Slatter Management initiated a request for an onsite visit with the Board of Directors and the Vendor for further assessment. More direction from the Board of Directors will be provided to Slatter Management as the Board of Directors are the decision makers for the community.

  The landscaper did visit the property on 08/16 and took the attached picture.  
  

  Slatter Management has recommended to the Board that a drainage expert, ECO-TURF visit the property and provide expert advise on what actions need to be taken.  This meeting will take place within the next 10-14 business days.

   

  Customer response

  08/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  
  

  Pending the true outcome. Thank you for taking this matter seriously, its been in this state for years and in recent months has became way worse as no grass is in place to mitigate the rate of erosion . 

  
  

  How has this not been an area of concern and addressed during the monthly, quarterly, semi-annually reviews is beyond me.  Please take a more proactive approach going forward. 

  
  

  Thank you Again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩