ComplaintsforThe Car Exchange of Fayetteville, Inc.
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from.the car exchanged and not even a week later I started experiencing problems **** recommended I take it 5th dimension to have it looked at and the issue was the head gasket and catalyc converter I'm still making monthly payments on a vehicle I haven't drove in now going on 3 months and it's not fair I spent my last to get the car to help me get back and fourth to work. I lost my job due to these circumstances I feel something g needs to be done ASAP. **** always giving me the run around I'm so fed up because he took advantage of me and just wanted my moneyBusiness response
01/19/2023
I'm sorry *************** is having issues with her vehicle. All our vehicles are sold on an As Is basis. She signed the buyers guide to that effect. Unless the finance company includes a warranty in which they did in this matter. The warranty comes thru them and not us. If they decline a warranty issue we have no control over that. We do all the right things when purchasing our vehicles. We drive them and have them checked out during the inspection process. I don't want anybody to feel like we have gotten over on them. We have been in business for 27 years and do not do things like that. These vehicles are mechanical and unfortunately sometimes they do break down. I know ******************** family and her and don't want her to feel that way. It is never our intention to get someone's money underhandedly. We can help her find someone to fix it cheaper if she would like.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.