Business ProfileforAmerican Mobile Home Supply

I've never met a more unprofessional company. Purchased a door and it was delivered damaged. Called to report it and was told I was just out of luck and not willing to send new one. 2 different employees hung up on me. I will never purchase anything from here again highly recommend you not purchase anything either. Zero stars from this very unhappy customer!

Im sorry that you had a less than great experience with your recent purchase from **. I pulled your order so that I could review the notes and information. To first address being hung up on, I do apologize for that happening, that is always a last resort; however, my staff is instructed to hang up if a customer begins using offensive language. To address the shipment, when an order is placed for something large like a door that must ship via freight carrier we send out an email once the shipment is ready for the carrier to pick up. This email is titled Important Delivery Instructions. In that email it tells you exactly what is required of the customer upon delivery. These instructions are also on a full sheet of neon yellow paper taped to the front of every freight shipment. When the freight carrier picks up the order from us the driver inspects the shipment and signs accepting the shipment in good condition. They then transport the shipment through the different terminals and eventually deliver the shipment to the customer. When the shipment arrives to you they require you to sign a delivery receipt stating accepted in good condition unless otherwise noted this relieves them of any liability for damage (unless there is damaged noted) since they know it was picked up in good condition and now the end customer has acknowledged by signing that the shipment was delivered in good condition. In the instructions (that we emailed and that are on the front of each shipment) we stress the importance of inspecting the shipment thoroughly BEFORE signing the delivery receipt. Again, I hate that you received a damaged door, but I have the delivery receipt in front of me with your name printed and signed and no notations of damage listed. As the instructions stated Unbox and inspect thoroughly before signing carriers acceptance form signing the acceptance form without notation of damage is accepting the shipment in good condition and negates the ability to file a damage claim. If the damage had been notated or if the shipment had been refused for damage we would be filing a damage claim with the carrier today and shipping a new door. I can offer you a discount on another door purchase if that would help in any way.