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Business Profile

Health and Wellness

Cape Fear Valley Health System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Cape Fear Valley Health System's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cape Fear Valley Health System has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been here since 10.am it's now 10.pm still haven't seen anyone

    • Initial Complaint

      Date:12/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a veteran who was outsourced by the VA for community care, by the VA's ***. It was scheduled through a company named Optum. I am getting bills that are covered by Veterans Affairs. I have spoken to both the ************** Network customer service twice, as well as Cape Fear Valley Billing **************) twice, the last time with a three way call with *** on the call to be sure they have the correct information. The billing reference number is VA0032363801. They have been given that number by me four times, twice by phone, twice via email. The VA patient advocate has sent them that information. That information should be sent with the scheduler (Optum). I keep getting reminders for the bill to be paid. I received a bill from the lab department, and called them and it was resolved the first time. Either their billing department needs re-training or they're trying to double bill. That reference number VA0032363801 should give my appointment time/date, my name and address and that this is covered through the *** (************** Network) section of the Veterans Affairs. This should not be hard. I do not want this going to a creditor because someone needs to be re-trained in filing. If, Cape Fear Valley is trying to double bill, I do not want this going onto my credit. Either they're inept or it's on purpose. They have been explained to by multiple sources. If they say it's a computer error that's not a reason. NO doubt this happens very often.

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting these emails quite a bit. I have never been to your facility, or even **************. I have called twice and was told this mistake would be taken care of, but obviously it hasn't. My email is apparently on some ones account in error. Please quit sending these emails.

    • Initial Complaint

      Date:03/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/10/2023 I took my toddler to the ** after calling her primary care and they recommended it for vomiting and diarrhea that had lasted over a week. At Cape Fears ** ********** I saw a PA who did not ask any questions about any other people being sick (myself, my husband, the babysitter, the babysitters kids) and after 5 minutes diagnosed her with an **** fissure and left. I was sure she was going to come back to talk more about what could be causing the diarrhea and vomiting but she did not. The PA said she would prescribe a medication for the nausea and vomiting and never did. Of course the symptoms continued and so I sent multiple follow up messages that were never responded to. My family paid $300 for 5 minutes of ******* time and it didnt even get to the root of the problem. I am still very upset about this and I am hoping to get an apology and I would like them to do better in the future for other peoples children.

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      about three weeks ago i went to cape fear med center thought i broke my wrist, they did Xray right away and then let me sit for about seven hours only to give me a pain killer when i asked for one.
      after the long wait i left , i got a bill for xray that i paid right away now i'm getting bill for almost 600 for service that i wasnt given how is this not mail fraud?

    Cape Fear Valley Health System is NOT a BBB Accredited Business.

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