ComplaintsforDecker's Automotive
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Date of transaction 04/15/2024 paid ***** for a down payment on the vehicle Business committed to providing us with a used vehicle that is in good standing and operational.The vehicle stopped working less than 72 hours after the sale transaction took place.The dealer has not tried to resolve this issue.Business response
04/29/2024
******** Auto Sales sold ************ a 2011 Chevrolet Impala on April 15, 2024. *********** paid his down payment and signed all necessary paperwork and had an opportunity to test drive the vehicle and check it out. We sell all of our vehicles "AS IS", however we have a service department and are always willing to assist customers with any problems they may have with their vehicle. We had purchased the vehicle on April 6, 2024 and had road tested it, checked it over, made sure it passed a NC safety & emissions inspection and cleaned it up prior to putting it on the lot for sale. During the check out process, we discovered the radiator was leaking and replaced it with a new radiator and new coolant. We also performed on oil change at this time.
************ called and spoke to myself on the afternoon of April 17, 2024 and informed me the car was overheating. I told him we could check it out and asked if he could get the car to the shop without it running hot because i did not want him to damage the engine. He told me he was not far from us and he could get the car here. We have reached out to him several times to get the car to us, but no response from him as of now. We are willing to check it out and see what has happened and try to correct the situation for him, but we aren't able to reach him at this time.
*************************---Service Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.