Business ProfileforKimbrell's Furniture

I bought a mattress at Kimbrell's Furniture of Jacksonville, NC on March 18, 2021. I purchased it because we own a beach house with weekly rentals, and was told it had a 10 year warranty. It was defective, and they replaced it in July of 2021. I called them in October, as the 2nd mattress did not have the same feel as the display. It caused a lot of discomfort and also had a bad squeeking noise every time you moved. They put a claim into the warranty company, and a tech came out and inspected it on October 28, 2021. I was there when he did, and he stated it was too firm and did make noise. According to Kimbrell's, the report did not state this, but I never saw the report. I continued to try and get the mattress replaced, as it is supposed to have a 10 year warranty. ****, the store manager, said it cost them $75 dollars to place another request with the warranty company. She was going to look into it and get back to me, but never did. I started getting complaints from my weekly renters on their review of our home. I emailed **** with the review on June 10, 2022. She called me and said there was nothing more she could do. I contacted their corporate office on that same day, and filed a complaint. I was told I would receive a call from the area manager within 24 hours. After 5 days and no call, I called back on June 15, 2022 & was told they would notify he or she again. I had to call again on June 24th & 29th, as I still had not heard from anyone. To this day, still nothing. I am continuing to get complaints on the mattress, but nothing is being done. This mattress came with a 1 0 year warranty and should be covered under such. At this point, I would prefer to return it for a refund, as I don't trust the manufacturer of this mattress to make a good product. It is very poor of the store to sell you something and then not stand by what they say! I have attached the receipt, along with my notes of all the dates and people I spoke to.