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Find a Location

Johnson Lexus has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Johnson Lexus

      1013 Southpoint Autopark Boulevard Durham, NC 27713

    • Johnson Lexus

      1013 Southpoint Auto Park Blvd Durham, NC 27713-7327

    Business ProfileforJohnson Lexus

    Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Johnson Lexus has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Johnson Lexus

        1013 Southpoint Autopark Boulevard Durham, NC 27713

      • Johnson Lexus

        1013 Southpoint Auto Park Blvd Durham, NC 27713-7327

      Location of This Business
      1013 Southpoint Autopark Boulevard, Durham, NC 27713
      BBB File Opened:
      11/1/1991
      Years in Business:
      33
      Business Started:
      5/1/1991
      Business Incorporated:
      10/1/1990
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hol-Dav, Inc.
      Contact Information

      Customer Contact

      • Ms. Deborah Meli, Director of Customer Experience
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/28/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I purchase a 2015 Audi Q5 on March 2022 from Johnson Lexus, sales person ******* *****. Down payment 4500.00 on the car. About two weeks after purchasing the vehicle the check engine light came on, I immediately reached out to ******* *****, he stated to call service which I did. Service part request to take it to Audi cause they don't work on Audi. Audi request to bring it in July I did and Audi service dept stated the motor is bad I will need a new motor. I have tried several times to get Johnson Lexus to help me with getting car fix. Cause they sold me a car with a bad motor. Spoke with General Sale Manager but just keep trying to sale me a new car. I don't want another car I want my car fix and back to me. It do have a warranty. I spoke with warranty company and they stated that the motor is covered but Johnson Lexus states I'll have to paid for the car to be fix or I need to purchase this new car. But I said no today 12/27/2022. I was driving loaner from Johnson Lexus but because I would not purchase the 2022 Kia sedan today 12/27/2022. They took the loaner back and stated that one of there service men's will drive me my mother and granddaughter back home Wilson NC from Johnson Lexus in Durham NC which is a hour drive, I drove the loaner car they gave me to see about my car but because I didn't purchase a car they had pick out for me they took loaner back. I'm still without a car cause my car is still sitting at Audi not been work on. I'm without a car don't have transportation to get back and forward work. I did everything they have ask but they refuse to get my car fix. I just want my car fix and back to me. I have sent over $1300.00 in rental car fees this month. I don't have money to keep renting cars. They are responsible for providing me with transportation until my car is fix.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jasmine L

      1 star

      10/05/2022

      I sent my car in for diagnostic. When I recieved my car back the initial problem was made worse. Upon emailing the staff ******* ******* then decides to call back only to say “a car doesn’t get that bad over night “. He then said we can also add the quote for another part you may need. This part was not needed in the original diagnostic. Needles to say I can no longer crank let alone dive or even open the passages door on my side .

      Johnson Lexus Response

      10/06/2022

      Thank you for your review. We have shared your review with our manager and she let us know that we have worked with you to resolve the issue. If you need any further assistance, we invite you to reach out to ******* ***** at ***********************.

      Local BBB

      BBB of Eastern Carolinas

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