ComplaintsforPark Avenue Properties

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I signed a lease to rent a home from this business in August 2022. My lease went into effect August 15, 2022. Besides the various issues with the home, it was smooth sailing. I moved out of the property August 12,2023. I requested twice to be present during the move out inspection and my request went by ignored. By September 18, 2023, I had not heard back about any deductions to my security deposit. I called and emailed various times and only after constantly trying to contact them, I got an email from the manager of Team Soho that a letter was sent on September 13 to ask for 30 more days per the lease agreement. I never received this letter and was ignored when I asked for proof that this letter was sent. I did not hear back from them within the next 30 days regarding my security deposit. I called multiple times a day and emailed starting from October 16,2023, for the whereabouts of my security deposit. On October 19th, I received an email that my security deposit was forefeet and used to paint the entire interior of the house and that I also owed them over $1K in damages. From my understanding of NCs security deposit act, I was to be notified of any charges for damage exceeding normal wear and tear within 30 days of the termination of my lease or 60 days if given notice within the first 30 days. I emailed them October 20th, disputing the charges and requesting the return of my security deposit. It has been over two weeks and I am tired of calling them and emailing them. I am requesting the full refund of my security deposit seeing that they have not followed proper procedures per the security deposit act and in fact violated their own lease agreement.

  Business response

  11/29/2023

   

  Thank you for your note.

  Pure ******************* uses third party vendors to complete all of our evaluations to ensure that both residents and landlords have unbiased independent reports.  White we understand the residents request to be present for the inspection, that could negatively affect the unbiased nature of independent evaluations and is not something the third party inspection company allows. 

  In regards to the security deposit.  Pure ******************* of ************** was in full compliance. Specifically, a 30 Day Interim letter was sent to the residents September 13, 2023, within the required 30 day timeframe. (attached)

  With regards to a breakdown of the charges, the resident was also sent the Move Out Calculation (attached). The move out calculation reflected resident related charges in excess of the security deposit on hand, resulting in a remaining balance due by the residents.  No refund is due to the residents.  Accordingly, there is no security deposit violation, as we acted within the guidelines of the Security Deposit Statutes ***** and 42-52.

  While we certainly understand that security deposits are the most commonly contended items in property management, our use of independent, third party vendors helps ensure fair and unbiased evaluations which is the foundation of our move out calculations.  At this point, no refund is due to the resident. 

  Thank You.
  

  Customer response

  12/03/2023

   
  I am rejecting this response because:
  
  The document outlining damages and costs was sent in an email on October 19, 2023 - 4 days after the deadline. Within the email, that document had a letterhead of October 18, 2023. The first time a letter was "supposedly" sent to me residence to request an extension of 30 days, there was no proof given when I requested more than twice. Pictures that were attached above also indicate normal wear and tear that I am not responsible for under such security deposit act.

  Business response

  12/13/2023

  Thank you for your note.

  It appears you are basing your position on the date the "email" was sent you. We are basing our position based off of when the "letter" was mailed to you. The letter was mailed prior to the email.  It appears you are intimating the postal service did not deliver the letter to you. If the letter was delivered to you, and you admitted receipt of the letter, you would have forfeited your security deposit and be responsible for the additional items beyond normal wear and tear as well.  Since you are saying you only received an email and we cannot confirm whether the postal service delivered the letter to you or not, we will refund your security deposit. 

  We appreciate your residency and wish you a very Merry Christmas!!
  

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On, Saturday November 4th, 2023 I requested an emergency work order through Park Avenue Properties maintenance department for a broken/leaking water heater. They were informed that we had NO hot water, and that there was water leaking in our kitchen and flowing into our hallway. After the request was submitted I also called the emergency number listed *************) only to find out that it isn't an actual working number. On , Sunday, November 5th, 2023...after not hearing anything from anyone...ANOTHER emergency request was submitted, and yet again we heard nothing back. Monday morning, November 6th, 2023, we were contacted and told that someone from Blue Chip Maintenace would be coming out between the hours of ****pm. Once the guy got here, he informed us that us that there was nothing that he could do, and that there had to be an approval from our property managers to move forward with the repairs. As of 3:41 pm, we've called Park Avenue directly, they in turn sent us to Blue Chip, who told us that they were waiting on an approval from guess who? Park Avenue. This is going on four days without any hot water and having to consistently mop our floors at home. My fiance has a rare blood disease and can not be without hot water. We need help immediately! Thanks in advance.

  Business response

  11/29/2023

  Thank you for the note.

  Pure ******************* of ************** (Park Avenue Properties), along with our vendors, works diligently to resolve maintenance issues as quickly as possible and consider tenant issues our highest priority.  

  After reviewing this complaint, we found that the resident inadvertently did two things incorrectly. First, the resident called the wrong number.  Instead of dialing the daytime maintenance number ************, they dialed ************, therefore no one with our company received their call.  Had they dialed the correct daytime maintenance number, ************ or the after hours number, which is listed in their portal ************, the call would have immediately been routed to our after hours maintenance team and they would have dispatched a vendor immediately. In our resident portal, the directions inform tenants to call the after hours maintenance number (not turn in a work order via the portal).  Unfortunately, the resident called the wrong number and entered a work order after hours. Neither of which were received by our company until Monday morning at which time we acted immediately, as noted by the resident in their complaint. 

  The vendor reached out to the resident immediately and scheduled an appointment between **** PM for the same day.  This reflects our commitment to immediately work to resolve maintenance issues. 

  In closing, we reiterate our commitment to our residents which is exemplified by our immediate dispatch of a vendor, once we were made aware of the issue.  While we are greatly disappointed we were not made aware sooner, we acted promptly once informed.

  Thank You

   

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a former tenant at **************************************************************************************. At the time I rented the home through a company called Park Avenue Properties. They are now called ************************ of **************. My lease was for one year and began on 8/31/22. I paid all the initial fees including a security deposit of $1,795.00 by money order via mail. I vacated the home on 8/23/23. Prior to vacating the home, I took videos of the entire house. I also asked my neighbor and family to walk through the entire home to verify there were no damages. As my neighbor and I walked through the home and looked through every area of the home, he stated, Wow! You kept the home in good condition.On 9/13/23, I sent the rental company an email inquiring about where my security deposit was. Their response via email was, Hello **********: The refund has been processed and is being mailed. Thank you *****. They never communicated to me that there were any damages from the time I vacated the property. I recently received a check in the amount of $1,465.88 in lieu of $1,795.00. They stated in a letter the reason they withheld $329.12 was, wipe down walls and touch up paint in areas was beyond normal wear and tear. Prior to moving out, I took videos of the entire house and there were no damages beyond normal wear and tear. I sent them a second email (demand letter) on 9/20/23 requesting my $329.12 ASAP and they did not respond back to my email. I believe they withheld $329.12 to cover the cost of the basic upkeep of maintaining a rental property. I do not believe I am the first tenant they have done this to. I believe they are scamming tenants out of their money. If you look at their ****** reviews online, they are very alarming.

  Business response

  10/02/2023

  We appreciate the note and completely understand. Move out inspections are one of the most frequently disputed items for renters and property managers.  That is the reason we only use INDEPENDENT, 3RD-PARTY inspection companies / professionals, who focus and specialize exclusively in these inspections. The years of experience they have and thousands of inspections performed, provide us with confidence and assurance that both our residents and our owners get the most accurate & trusted inspections. This ensures that only specific and correct charges are deducted from a resident's security deposit refund. 

  As the complainant outlined clearly, which exemplifies our approach specifically, we did not simply charge the resident for the full amount of the security deposit, as many "scammers" do. Rather, we are very careful to scrutinize the inspector's report and ONLY charge what were valid and applicable resident charges beyond normal wear and tear. The resident was NOT charged for normal wear and tear issues which needed to be performed to make the property "rent-ready". 

  The resident was charged less than $330 out of the nearly $1,800 security deposit, so we agree with the resident that the property was left in good condition or the inspectors would have identified more items to charge the resident. More than 81% of the security deposit was returned, as was outlined. We don't just arbitrarily charge tenants. We identify the exact items, include the full breakdown of resident related charges in the security deposit refund (Attached), so the resident has everything outlined to them. 

  The ************************** and the ******************* Team, accurately inspected the property, carefully determined the specific items beyond normal wear and tear which the resident impacted, and ONLY deducted the charges from the security deposit which were applicable. 

  Customer response

  10/02/2023

   
  I am rejecting this response because:
  

  Good afternoon!
  
  As company stated, I left the house in good condition. Therefore, I need my $329.12 back. It doesnt matter if it was $2.00 they withheld. I work hard for every ***** I earn. I am not responsible for covering the basic cost of maintaining someone elses rental property. I have witnesses and videos that there were no damages to the home. The third party company works for the management company and will ensure the owners dont have to come out pocket for any expenses for owning a rental property. If I have to pursue this matter in court, I will.
  
  Thank you!
  
  *******************************

  Business response

  10/10/2023

  We completely understand the tenant's desire to have all of their rightful security deposit returned. We agree and have returned the vast majority of the security deposit. The property was left in good condition and only required some additional work beyond normal wear and tear.  We have outlined the charges previously including the full and complete breakdown of the security deposit and believe the breakdown is both fair and accurate charges to both the tenant and the owner.

  Customer response

  10/11/2023

  I am rejecting this response because:
  

  I look forward to seeing you in court. Again, I am sure that you are unfairly charging tenants to appease the owner and to prevent the management company or the owner for having to pay for any costs in having a rental property. I highly doubt that the judge will agree with you once he/ she sees my videos and hear from my witnesses. If you were really doing the right thing, what took you so long to respond back to my initial complaint? What is the percentage of tenants who actually received their full security deposit back? 

  Business response

  10/17/2023

  We have responded to this is significant detail, outlining the process, the inspection received from an independent 3rd party inspection company, breakdown of the small charges incurred, versus the entire security deposit from items beyond normal wear and tear, and the case has been closed by the BBB. (See Attached)

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My wife and I rented a house for little under a year from this company then bought one separately. We were never late on rent once and we moved out two months early of our lease to live in our new house. We kept paying our rent and utility bills, upkept the property until lease was over. On 7/1 i noticed charges on my account for our old rental and I could not even log in to view as we werent a current tenant. I got one email response listing we were not getting our **** security deposit back and owed 847 in addition for paint beyond normal wear and tear. In article 12 on the lease it said hanging framed pictures on the wall is normal wear and tear and allowed. We did nothing outside of our lease agreement at all. Would be nice to get the deposit back back surely we dont owe **** for paint when we followed all lease procedures. They want 847 difference to be paid by us and that is not right and should not be owed as it is a fraudulent charge

  Business response

  07/12/2023

  Thank you for the not and happy to share additional insights.

  Security deposits are without question, one of the most disputed elements of property management. Tenants generally feel they left a property in better condition than property managers.  Our job as property managers is to be as unbiased and independent as possible. To that end, our firm prides ourselves in leveraging external specialists who are recognized, experienced and independent, 3rd party field coordinators to evaluate all properties we manage. In no case does one of our employees perform move in or move out evaluations. By using independent, 3rd party field coordinators who specialize in property evaluations, we can rest assured that our tenants and owners will always have unbiased reports on property conditions at move-in and move-out.

  In this case the property was evaluated by one of our independent, 3rd party evaluation specialists who have handled thousands of evaluations. These professional and independent evaluators listed additional notes, beyond the standard property condition. (a copy of these additional notes is attached). While there were more than 3 items specifically called out in the additional notes, these 3 additional notes were related directly to the walls and the need for a lot of paint for the property, supporting the need for a full repaint.

  1) Obvious signs of a pet. Carpets were vacuumed but there is pet hair all over walls and trim  

  2) Recommend a full clean including walls and doors and trim and windows. 

  3) Quite a bit of paint needed

  While we understand a tenant feeling they left the property and walls in normal wear and tear condition, the independent evaluators specifically listed items reflecting a different position regarding the amount of work and paint needed for the property. This is the support and basis for the security deposit reconciliation provided to the tenant and resulting charges.

  Customer response

  07/13/2023

   
  I am rejecting this response because:
  We have done nothing Beyond normal wear and tear , their pictures prove that. We followed agreement to the tee and do not owe any additional money at all. If they want to scam us out of our deposit there is not much I can do about that.  but I will reject every resolution of ** paying them one cent. 

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented a house from this company at ************************************************************** from one year stating October 19, 2022. Unfortunately in February 2023, I had to return to ******** to take care of my ill father. I informed them that since I was in ******** that I wanted to try to repent the property before the lease terminated on October 18, 2023. They refused to try to repent it as is required under ** law and instead said I owed all rental fees and their monthly fee (for renters insurance and filters they were supposed to send and which I never received the whole time I lived there). I filed a complaint with the attorney general and they agreed to post the house. However, they refused to show it until I moved my possessions to storage, After I moved my possessions on April 15, I continued to pay the rent, utilities and lawn service though the end of May. I did not pay the extra fee for renters insurance since I no longer had any possessions at the house to insure and for filters that they never sent. I sent them a letter explaining why I was not paying this extra fee but received no response. I found out when I went to check on the house on Memorial Day that people had been in the house without any notice or approval from me. The owner was there and repairmen had been there since there was a receipt from an exterminator on the table and there was painters tape adhered to all the walls. In addition, someone had turned down the ** and left it so that I had to pay a much higher utility bill for the month. I wrote another letter saying they had violated the terms of my lease by allowing people to come unannounced to the house and asked for a response which I never received. The house was rerented on June 9 land they have sent me charges almost every day for something else. They clearly want to deplete my $2850 security deposit and keep this money for themselves by making all these bogus charges which include $805.32 (not sure what this is for), $39 (not sure what this is for), $35.12 (filters/renters insurance as discussed above), $712 (transfer fee that is not in the lease and which they made up), and $760 in rent for the month of June (which I will not pay because since people were coming to the house and entering without notice, I no longer felt comfortable staying there) although I did continue to pay the utilities through June 8 (and my bill for that month is even higher than its ever been so I assume that someone turned the ** down even lower). I left the house totally clean including the carpets before I left and have pictures so I want to have my security deposit returned to me as the ** law requires without a bunch of bogus deductions.

  Business response

  07/06/2023

  Thank you for the note.
  
  It is our understanding that you are questioning some of your responsibilities and possible charges that *** be applied to your security deposit. 
  
  You entered into a Lease beginning October 19, 2022 & expiring October 31, 2023, but vacated the home early on April 14, 2023.  This is a "termination of occupancy" but is not the same as a "termination of the Lease".  By terminating your occupancy of the home, you give up rights to occupy the premises, but are still responsible for the terms of the lease, including but not limited to, utilities, lawn maintenance (if this was your responsibility) rent & other fees associated with the lease, etc. 
  
  Your security deposit is held until the lease expires or the home is rerented & a new resident takes possession.  Once the new resident takes possession, your security deposit is processed in accordance with the ** Statute. The ** Statute allows for deductions from the security deposit of unpaid rents & other fees, damage to the premises, damages as a result of nonfulfillment of the rental period, costs of re-renting the premises after a breach by the tenant, including any reasonable fees or commissions paid by the landlord to a licensed real estate broker.  
  
  We reviewed the charges applied toward your security deposit which included unpaid rent, unpaid Resident Benefit Package Fees, a late fee & prorated portion of the Finders Fee. The Finders Fee is the commission paid to Park Avenue Properties to secure a tenant for a rental property & is equal to 1/2 month's rent. It is prorated based on the amount of lease fulfilled. You were provide a copy of the statue covering permitted uses of the deposit.  Please note that it does not state the commission is to be prorated, but Park Avenue considers prorating the proper route to take due to your fulfilling a portion of the lease. 
  
  To recap, we acted in accordance with your lease & the ************************* Guidelines.
  
  Thank you for your tenancy.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used this company to rent my house from - they are HORRIBLE at responding to any sort of email or phone communication - they have MANY people listed as points of contact - I have emailed and called several of them, you cannot reach a single person by phone and they never respond to emails. Upon terminating my lease (at the end of the lease term), I have reached out NUMEROUS times to find out information regarding the return of my $1700 security deposit to which they are evading any of my communication - they are clearly planning to keep my security deposit by ignoring my contact requests, even though the house was left in pristine condition. When I lived in the house, it was difficult to get maintenance out to fix issues, as my shower did not work and they never resolved it. Regardless of how many people they clearly have working in this company, their level of communication, care, and commitment to their clients is severely lacking. I paid them plenty of money, on time every single month, the least they can do is answer my emails and phone calls. I expect that my security deposit be returned to me in full.

  Business response

  06/13/2023

  Thank you for the note and we are disappointed to hear that any our team wasn't as responsive as you would have liked. Our goal is to respond to customer requests in 24 hours or less.

  After getting this notice, I immediately had our accounting team investigate the matter. They informed me that the check was requested, processed and mailed. In addition, they added that you received the check and have already cashed it. 

  We are excited to see that our team has taken care of this for you and consider the matter closed.  

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid Park Avenue Properties all deposits for a lease on a house at ********************************** in ****** ** on August 5th 2022. The day I moved into the property, I noticed countless issues with the home (broken showers, doors falling off, doors to outside not locking, handles falling off, broken fence, bug infestation, holes in the wall, water damage, mold issues, etc.) and I immediately contacted the property management team (TeamSoho is what they're called). I received no response even after several emails. I contacted them about a lease revision, with no response. I called several times throughout the months, emailed countless times, etc. No response. I was going to visit them in person to get someone to speak with and all 3 of their addresses on ****** DO NOT exist. It seems this is a scam company and I am concerned that I am living in a house illegally with a fake leasing company. I want to end my lease immediately and get refunded the deposits. I have since utilized their maintenance team (which helped me fix things that the leasing team would not approve to be fixed, such as the broken showers) and fixed many things by myself. They have broken many rules in the lease agreement already.If I do not receive a response by their team, I will have to take legal action. I need help resolving this issue. I've attached a screenshot of all the emails I've sent with no response from their team. If you need the pictures of evidence of damage and no response, please reach out and I will provide them. I've also attached just a few reviews of this company.

  Business response

  10/11/2022

  Thank you for the note. Our dispatch teams work hard to communicate tenants, vendors & our PM teams to expedite work orders. We responded promptly to the tenants meld requests. I outline numerous tenant melds (work order) to confirm all parties acted promptly. 
  
  89/2022, tenant advised -  "The showers are not working". One of the bathrooms the handle does not work and will not turn anything on. The other bathroom the handle is broken off completely. Tenant just moved in yesterday. The bathroom closet door is off the hinges. She put a towel on the towel rod and it fell out of the wall completely. There is a *** missing from the closet door." Vendor assigned & work completed to replace 2 shower/Tub cartridges 8/12/2022
  
  815/2022 tenant advised -  "In the bedroom bathroom, I hung a towel on the towel rack and it fell off the wall due to poor installation. There is now a huge hole in the wall. In that same bathroom, the closet door fell off the hinges and came completely off after I tried to open it." Vendor assigned, work completed 8/29/2022. (Originally scheduled for 8/24/2022)
  
  8/15/2022 tenant advised "The back sliding door to my house does not lock. It puts me in grave danger, as a young women living alone, and needs to be fixed immediately." Vendor Assigned & work completed 8/19/2022
  
  8/16/2022 Tenant advised "The outside hose has leaks in it and I've tried three different hose fasteners but the leak persists and I can't use a hose.". Vendor assigned & work completed 8/24/2022
  
  8/30/2022 tenant advised "The 2nd bathroom shower drain doesn't drain. pools heavily, then over a few hours drain out. I need someone to fix it please." Vendor assigned, work completed 9/13/2022. 
  
  In closing, we supplied significant evidence that Park Avenue, our dispatch service & our independent vendors received, dispatched, communicated w/the tenant & completed work in a very timely fashion, despite an environment where vendors are short staffed, extremely busy & items are out of stock.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We rent from Park Avenue properties. Prior to moving in, a main window in the living room was shattered and boarded up. It's now going on 7 weeks of the problem being notified to no plan to fix. Park Avenue never picks up calls or returns them. Their building is closed for entry due to "covid" ultimately making it impossible to connect with anyone from the office. Majority of the residents feel this way as well.

• Initial Complaint

  05/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My partner and I submitted an application through this company to rent a home. There was a miscommunication issue which denied us the application. I called to get the issue fixed with the number that had given me to reach the application company, *****************. The number they gave me was for an aerospace company not *****************. I called Park Avenue Properties to discuss the issue with the number they had given me. I gave them my name which is very Hispanic, the lady said what?! And proceeded to be very passive aggressive towards me after she heard my name. She gave me the same number as before. When I had told her that the number ************* led to an aerospace company she told me that I didnt know what I was talking about. The experience left me feeling more stressed and they didnt help me clear the issue.

  Business response

  05/20/2022

  Thank you for your note! 
  
  First, we want to apologize. When our staff is unable to hear someone, we train them to say "I cannot hear what you said", rather than "what". Many calls are received with less than optimum clarity, as we all have experienced. 
  
  Regarding the refund...Park Avenue has no involvement in the application process. Applications are handled by a 3rd party tenant screening company who collects information from you/your landlords/your employers. Once they complete the application, which takes from 2-7 business days depending on how quickly you, your landlords & your employers respond to the screening company's requests, the screening company notifies Park Avenue. 
  
  The screening company declined your application and notified you directly via email, of their decision. If you have any questions regarding their decision and would like to reach them, we always suggest you email the screening company at *************************** This way you have a written document of what you sent or requested off the screening company to change, update or amend.
  
  Park Avenue is charged by the screening company for their application services, which were completed by them for your application. As you can imagine, we will not be able to refund the payment, since the application services were completed
  
  The good news is your application is good for 30 days! Any "miscommunication" which took place between you and the screening company can quickly and easily be rectified by emailing them the updated information at ************************** The screening company can reopen your application and ensure the application is completed with the correct information to best process and complete your application. That will give your application the best chance for recommendation!
  
  We appreciate you reaching out for clarification and hopefully you can share the correct information with the screening company and we will have you as a long term resident!  All the best!

  Customer response

  05/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My wife and I are looking for a "For Rent" single family residence. We found one offered by Park Ave. Properties, thru Realtor (dot) com, and requested additional information, and made an appointment to inspect the property at: *****************************************************************. Rental amount per month was $1295.00. We visited the property and chose to fill out the application and submit the $60.00 per person 'non-refundable deposit'. Over the span of two days...we completed the application both online and via fax, and in "good faith" we waited for the information to be processed and verified by *****************, a 'partner' of Park Ave. On Tuesday 4/19 (one day later) we received an email from Park Ave. stating that "this home and pricing are no longer available". I found this hard to believe, so I rechecked online to find the house was indeed still 'available' but the rent had been raised to $1925.00. I sent an email to Park Ave., advising that this rent was above my ability to pay, and since "Park Ave." had raised the rent and thus changed the "rules of the game" I requested my "non-refundable" deposit back. If they had listed the correct rent in their ad, I would not have even considered this house due to it's rent being outside my budget. I understand the concept of "non-refundable" if I simply 'changed my mind'....I still want the house, but for them to raise the monthly rent, when my application was based upon and submitted because of the lower amount, I feel this is a "bait and switch" tactic, and not in good practices of real estate law. All I want is out deposit returned to the credit card used, and I'll be satisfied, but will never use or recommend Park Ave., properties again. This is their fault and responsibly, not my 'buyers remorse', I wanted the house, but they changing the rent makes this property more than we can afford being seniors on a fixed but guaranteed income. I can not upload documents, but will fax copies as needed.

  Business response

  05/05/2022

  Thank you for the note. This was a very simple accidental transposing of two digits. Our team is human. Instead of $1,925 the "9" and "2" were flip flopped to $1,295. As soon as we realized the transposing of those numbers we corrected it. We apologize that we accidentally flip flopped two digits.

  We would happily refund the $60 and look forward to having you as a tenant, since we do the right thing for our tenants and applicants. 

   

   

  Customer response

  05/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is pending as satisfactory to me.

  As long as they refund the $60.00 "PER PERSON" that we paid them,  I accept the response to my complaint.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩