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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October 6, 2023, I took my INIFINITI Q50 in for a alignment as the steering wheel was not aligned straight, My car is equipped with the *** feature (Direct Adaptive Steering) this requires specials tools and software (Consult III) which only the dealer has to do the alignment properly. Upon getting my car back I noticed the on right hand turn the car refuses to full turn and the steering wheel pushes back with force, this is not how the car was before or ever and it only does this on a full right turn. The service was not only performed incorrectly they also stated it had been fixed fully on returning my car back.I would request my full refund of cash payment for $166.00 back at this point.Business response
10/13/2023
Good afternoon,
I have attached our response for this claim for Lake Norman Infiniti.
Thanks
*********************
Customer response
10/19/2023
Business response
10/26/2023
Good afternoon. Please find attached our response for this customer for **********************.
Thanks
Customer response
10/31/2023
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.