Complaints

This profile includes complaints for Removable Veneers USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Removable Veneers USA

  8611 Concord Mills Blvd Ste 103 Concord, NC 28027-5400

  
• 

  Removable Veneers USA

  PO Box 609 China Grove, NC 28023-0609

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased removable veneers from Removable Veneers because their website claimed they start at 0.03mm thick and use translucent technology. What I received was nothing like thatmy veneers were over 1mm thick (I measured), uncomfortable, and made it impossible to close my mouth. After complaining, I waited two months for a remake, but the replacements were even worse. The company refused a refund, citing a no returns policy, even though their product clearly did not match their advertised claims. Communication was dismissive, and I am now out over $1,000 for a product that is unusable and nothing like what was promised. I am seeking a full refund and accountability for their false advertising.

  

  Business Response

  Date: 07/09/2025

  ****** Dicker 
  First and foremost, let us assure you that her veneers look fantastic on her and have provided a significant cosmetic enhancement to her smile.
  Our Superior Model can be as thin as ***** (depending on each individual clients profile and thickness of their teeth) but this model still gives you the best chance as the thinnest but strongest material.. 
  We appreciate your understanding of your specific dental profile, which includes an overbite with cross bites on the sides and crooked misalignment which presents unique challenges.
  We made 2 full sets of veneers for ****** in the original smile profile (which gives no design) manufactured as thin as possible 
  While removable veneers can offer cosmetic and functional improvements for various dental profiles, it's important to note that they cannot correct the underlying dental structure, such as an overbite, misalignment (which the lower teeth are still misaligned) due to her original profile.
  Due to the customized nature of our product we adhere to a strict no-refund policy after the veneers have been manufactured under the terms and conditions agreement which is clearly stated on our website and your signed contract agreement 
  *******************************************************

  Customer Answer

  Date: 07/09/2025

   
  I am rejecting this response because:
  

  When you made the second set, I specifically requested that you not cover the molars, but this set still covers them. I also asked for the veneers to be thinner; instead, the new set is even thicker than the first. The smile profile has been forced into an unnatural shape and does not match my actual teeth, as can be clearly seen in the photos attachedmy real tooth shape is visible behind the corrected veneer.
  For comparison, I previously bought a set of veneers from Pop On Smiles for a third of the price I paid your company. They were a better fit and lighter than what I received from you. I only tried your product hoping for higher quality and thinner material, given the cost.
  Anyone looking at the attached photos can see the quality does not match what is advertised on your website. This was a poor job and, in my view, false advertising.

  
  

  

  Business Response

  Date: 07/15/2025

  We stand by the contents of our previous correspondence. Due to the highly customized nature of our veneers, we maintain a strict No Refund policy once the veneers have been manufactured. This policy is clearly outlined in the four-page agreement signed by the client, as well as in our published Terms and Conditions. These documents explain that, given the fixed costs involvedparticularly when working with licensed dental professionalsrefunds are not issued after production begins.
  Multiple attempts have been made to manufacture veneers for this client. At this stage, our affiliated dentist has concluded that the client's expectations exceed what can realistically be achieved with removable veneers, given her specific dental profile. It is important to note that "over expectations" are not covered under our warranty.
  Following the most recent manufacturing effort, the dentist has again confirmed that no further improvements can be made due to the limitations presented by the clients dental structure. We have provided the best possible solution that Removable Veneers USA can offer in this case.
  For reference, we have included screenshots highlighting relevant sections of the warranty and the explanation regarding over expectations.

  Customer Answer

  Date: 07/15/2025

   
  I am rejecting this response because:
  

  The issues stated in my complaint still haven't been addressed.  When sending in for my remake I put on my card and was also told by customer service to not have the molars covered. The molars are indeed covered on this replacement pair which means they did not read the card. I also added a photo in my response here where you can see the outline of my actual tooth and a large bump of material to "correct" my smile profile despite checking not on the card. What are the responses to those claims?

  
  

  

  Business Response

  Date: 07/15/2025

  This will be our final communication as we stand by our last email... The dentist made the final decision to craft and manufacture the veneers as delivered for the best and most accurate fit... 

  Customer Answer

  Date: 07/15/2025

   
  I am rejecting this response because:
  That response still does not answer the complaints I stated in terms of molar coverage as well as not following the card. I am owed one last attempt, will the card be read ans actually executed correctly?  None of my complaints or questions have been addressed. 

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a veneer set from ******* (Order #US12909) on June 5, 2025. Unfortunately, the product did not fit properly and was clearly not custom-made as advertised. I contacted their support using the provided channels, including email, but received no effective help or resolution.For a product marketed as custom and high-quality, what I received felt generic, uncomfortable, and unusable. Whats more disappointing is the lack of accountability from their customer service team. No refund, no exchangejust silence.I would not recommend Veneera based on this experience. If you're considering them, be cautious and prepared for poor follow through.

  

  Business Response

  Date: 07/01/2025

  We are not Veneera... We are Removable Veneers USA.. This Customer has is confused with the wrong company.. Please take this review down.... 

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the veneers back last year with one missing two in the front and several in the back. I now have all of my front teeth, rotten have to be removed. Ive written the company and text the company, but havent gotten any help or responses either I want them to redo them with the damaged teeth the way theyre damaged or give me back my money. I may have to have them removed.

  

  Business Response

  Date: 04/27/2025

  We respectfully disagree. We responded to you on April 14th; please see the attached screenshot for your reference.
  Clip-on veneers, when used as directed (not worn continuously and maintained with proper hygiene), do not cause damage to teeth. Licensed dentists, like ourselves, would not be able to offer them otherwise.
  Again, please review the attached communication confirming our response.
  We understand this situation is frustrating, but if you are using this concern to request a free replacement after damaging the veneers, please note that you declined the purchase of an extended warranty. As a result, we are unable to provide a free replacement. However, we would be happy to offer you a significant discount on a new set if you would like to proceed. This is the best solution we can offer under the circumstances.
  Unfortunately, if extractions are necessary, it is unrelated to our product, and we cannot assume responsibility for that outcome.
  Kind regards

  Customer Answer

  Date: 04/27/2025

   
  I am rejecting this response because:
  I did not wear The veneers on the constant basis, and they were kept clean using denture cleaner every night. The damage is done to my teeth or damaged by your product. The warranty was on the product , but never once did you mention that it could cause damage to my teeth. Because of the damage, the teeth no longer fit and Im going to have to get them all pulled. I am asking for my teeth to be resized and redone. Again, I was under no assumption that these will cause any damage otherwise I would not have purchased them.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought removable veneers USA most expensive superior model which cost 1499 in August 2024. I received them in Sept. I take them out when I eat because they are so bulky and it is hard to eat even though you are supposed to be able to eat any kind of food with them. Well Christmas Day they broke in half almost like they were dry rotting. I preceded to contact them thinking that my warranty is still in affect.Removable Veneers USA says they have a 1 year warranty but they never honor anyone. Look online at the bad reviews and you will see anytime there is a complaint they somehow blame it on the customer. I never right bad reviews but I do not like people to get taken advantage of. They told me that it was the way I took them out of my mouth that broke my 4 month veneers and it would be 350 dollars. I know how to take them in and out. I told them I was going to write a bad review and they sent me Were sorry to hear that youre feeling upset and dissatisfied. Our goal is always to provide a positive experience and work through any concerns collaboratively.However, we want to remind you of the Disparagement Agreement included in the contract you signed. This agreement states that publicly posting negative comments or grievances about our company is considered a breach of contract.This practice is against the law. Here is something I found:******** unanimously passed the Consumer Review Fairness Act to protect peoples ability to share in any forum their honest opinions about a business products, services, or conduct. Some companies had been using contract provisions including their online terms and conditions to threaten to sue consumers or penalize them financially for posting negative reviews or complaints. The new law makes that ********** conclusion: All I wanted was for my veneers to be fixed and the to honor their warranty.

  

  Business Response

  Date: 01/04/2025

  We are writing in response to ****** ****** chargeback claim regarding the purchase of custom veneers. Please find attached ******* signed 4-page contract, relevant communications, and supporting documentation to provide clarity on this matter. Summary of the Situation: Purchase Details: ****** purchased the veneers in July, and the final product was delivered in September. Warranty Terms: The veneers include a one-year warranty, which requires a $350 co-pay per arch (top or bottom) to file a claim. ****** did not purchase an additional extended warranty that offers free replacements as we do not offer that. Usage and Satisfaction: As shown in his recent communication (attached screenshot from 4 days ago), ****** expressed satisfaction with the veneers and enjoyed using them for several months. Current Issue: ****** broke his veneers after months of use and appears to misunderstand the warranty process. When we explained the warranty requirements, including the $350 co-pay, ****** expressed dissatisfaction and threatened to post negative reviews on social media unless his demands were met. Contractual Agreement: ******** signed contract (attached) and our Terms & Conditions explicitly state the following: Due to the customized nature of our products and the involvement of licensed dentists, refunds are not available once the product has been fabricated. The warranty process requires adherence to outlined terms, including the co-pay. We have made these terms clear to all clients through multiple channels: The signed contract, which is part of his purchase agreement. The warranty details, accessible here: *********************************************** The Terms & Conditions, accessible here: ********************************************************** Conclusion: The product was delivered as promised, and ****** has worn and used it without issue for several months, demonstrating his initial satisfaction. (please refer to last attachment for completion of response)

  Customer Answer

  Date: 01/04/2025

   
  I am rejecting this response because:     ****** or nobody else broke them.   This is a faulty product, and as you can see from the photos your website and ethics are deceiving.  Exactly what does the 1 year warranty included in your purchase if you have to pay for a repair that wasnt your fault. Removable Veneers state that you can eat anything and that they last 5 to 10 years.  Well maybe I got a bad pair,  but your company will not admit it and do the right thing.  I looked at every review and they are all the same.  It is always the customers fault.  Not a good motto. ********************************************* does have an extended warranty but it is for another year.  

  
  

  

  Business Response

  Date: 01/04/2025

  We would like to reiterate the information previously provided. As outlined in our warranty terms, a $350 copay is required for a replacement under the warranty. This policy has been clearly communicated, and we stand by its fairness and clarity. Unfortunately, a free replacement is not an option. Additionally, we note that a chargeback has been initiated, resulting in the purchase funds being held by the finance company. Until the finance company reaches a decision, we are unable to address any further concerns or take additional steps on this matter. If the outcome is in our favor, the $350 copay will still be required to proceed with a replacement. To address your concerns about product quality, we want to clarify that the veneers were not defective upon delivery. Factors such as clenching, grinding, or uneven bite force can contribute to wear and tear, and these elements are beyond our control. While some clients enjoy years of use without issues, others may experience breakages earlier, depending on individual usage and care. This variability is not indicative of a defect in the product but rather reflects differences in personal habits and circumstances. We take pride in the quality of our veneers and strive to provide the best product available. However, as with any product, proper usage and maintenance are essential to longevity. This will serve as our final response on this matter.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a top and bottom and bought the extended warranty. There was no mention of a deductible until it came time to use. Then everytime they wanted $300 copay they called it. No matter what the teeth kept breaking in same spot no matter how careful i was. I did everything they said to avoid. These where sold as eat everything but they couldnt even handle basic food items. They always found a way to blame me. Its unacceptable to charge a copay or deductible when it wasnt even listed. After endless copays i had to find another solution because I couldnt afford to keep giving them $300 everytime. The replacement veneers got thinner as they replaced and i even pointed that out via pictures to them. There eat anything advertising and failure to list that after you pay for extended warranty you still have to pay $300 each time is deceitful. Then to top it off would have to wait 4-6 weeks each time for replacement after you sent them the defective veeners meaning you can be without veneers 2 months or more

  

  Business Response

  Date: 10/10/2024

  Jeff initially received his veneers in April 2023 and was unhappy with the fit of the upper set. He chose not to return them to continue wearing them while awaiting replacements based on new impressions. Although our policy requires defective veneers to be returned with new impressions, we made an exception and allowed him to keep the set he said didn’t fit.
  

  Shortly after, Jeff broke his veneers, and we sent him a free replacement. Despite further breakages and being out of warranty, we explained that the durability of veneers depends on individual bite force and habits like clenching or grinding. The veneers were not defective when sent, and while some clients experience years of use, others may see breakages early due to personal usage and care.
  

  Our Superior Model allows eating while wearing the veneers, but areas with missing teeth lack proper support. Strong bite force or teeth grinding can lead to early breakage, so it's crucial to avoid biting and chewing in unsupported areas.
  

  For warranty details and eating guidelines, please refer to the following links:
  Warranty Policy: https://removableveneersusa.com/pages/warranty
  Terms & Conditions: https://removableveneersusa.com/pages/terms-and-conditions
  

  Our 30-day manufacturer's warranty covers product defects upon receipt, but Jeff is past that period. The warranty does not offer free replacements for a year, and copayments are required as outlined in the contract, which Jeff agreed to and signed. Unfortunately, we cannot consider refunding the copayment.
  Best regards.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 21st 2024, I purchased most premium veneer model that they offered from www.removableveneersusa.com through 3rd party paying platform Klarna total of $1,568,00 including 2 years warranty for any flaws or defects.On March 22nd 2024, received veneers.The promised customized veneers were delivered very thick, no details, lumpy, unbalancing of right and left side comparing to the reference picture that they have posted on their website, and loose fit (veneers would just come off with soft tongue movement).So I reached removeableveneersusa the next day by email requesting for remake on my veneers for poorly crafted and mentioned adjustments under warranty with every adjustment notes descriptions at the bottom of each picture.But all they tried to do was convincing me that the veneers were completed without any imperfection and they started to ignore my requests and contacts ever since after.So I requested the return label or return address for refund since they were being so irresponsible for their promised after services. They refused to take back the veneers for adjustments and also not for refund as well, by stating that returns are not eligible for expectation issue.But this is not about expectation issue.This is definitely more like you go to an optical wear store and purchase customized glasses frame but the customized glasses frame are too big that the glasses easily falls off just by little head nod. Since they wouldnt response to me at all ever since after my request, I had to reach out directly through my financial institution and the 3rd party paying company Klarna about this situation. Klarna pretty much understood the whole warranty- after service hassling situation by removableveneersusa.com.Ive found there were many individual victims like me that had to go through same hassle.What can an individual do against the corporation. Please help.

  

  Business Response

  Date: 08/28/2024

  Regarding the client's claim, our contract clearly outlines our "No Return or ***********************purchase, considering the customized nature of the product. Our terms and conditions, available on our website, detail these policies: **********************************************************. The client reported an over expectation issue, which is not covered under the warranty policy which can be found here as well on our site: ***********************************************. This purchase appears to be a potential attempt to retain the product without paying and initiate a fraudulent chargeback.   The client tried to do a chargeback with ****** (whom they financed the purchase with) and ****** awarded us the dispute and agreed with us.  We stand by our final decision as well as our Terms & Conditions Contract....No Refund

  Customer Answer

  Date: 08/28/2024

   
  I am rejecting this response because:

  This is not anything about 'Expectation Isssue'; these customized veneers does not fit stably while having them on(too loose and comes off very easily).

  This is more like you go to an customizing optical wear store and purchase customized glasses frame but the customized glasses frame are too big that the glasses easily falls off just by little head movement. 

   

  I've been trying to work it out with the merchant for months, but merchant just completely ignored entire time.

  I ended up working with other veneer company since 'removeableveneersusa.com' would not provide their promised service nor response to any of my inquiries. 

   

  Please provide the returning details and info.

  I just want to return these back soon as they provide the returning info for full refund and end this nightmare. 

   

  Thank you.

   

  

  Business Response

  Date: 08/28/2024

  We stand by our last communication. No refund. This is our final response. 

  Customer Answer

  Date: 08/30/2024

   
  I am rejecting this response because:
  

  I've been reaching out to the merchant constantly several times for months for the adjustment request under the 3 years warranty that I even bought them separately.

  They offered adjustment can be made within valid warranty period, but the merchant totally refused, denied and ignored for my adjustment request.

  I have tolerated enough time merchant to make it right but I had to go for another veneer company due to merchant's no response for months.

  The contract was broken from Merchant's end and now it is too late to make it right and work it out with the merchant.

   

  I am willing to send their product back to their desired address.

  Please provide me the return shipping detail for full refund. 

   

  Thank you.

   

  
  

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading marketing tactics. False promises & terrible costumer support. I was scammed nearly ******** from this company & have received nothing

  

  Business Response

  Date: 06/27/2024

  Please review the following details carefully:
  ***************** ordered his veneers on 6/17 and received the impression kit on 6/20. He scheduled an appointment with his smile consultant for 6/24 at 3 pm.
  On 6/24 at 1:45 pm, **** texted his smile consultant, claiming our instructions were incorrect, that he couldn't follow them, and that she was unhelpful. He requested a refund.
  It's important to note that this was 1 hour and 15 minutes before his scheduled appointment.
  She kindly replied, offering to assist him with the impressions at the appointment time or immediately and offered to call him. He refused and responded with demeaning and belligerent language, including profanity and threats.
  Please refer to the attached screenshots of the text exchange for more details.
  He then emailed a refund request, also using belligerent language, profanity, and threats. Our response is below:  Hello ****, We reviewed your case and noticed that you completed your impressions before your scheduled appointment at 3 PM today. This raises the question of how you can claim the smile consultant provided no assistance. We ask all clients to work with their smile consultant at the appointed time to ensure proper guidance with impressions, preventing delays or misunderstandings. We have never received feedback suggesting that a smile consultant was unhelpful, especially when the client did not attend the scheduled appointment. Our instructions are clear, but they require patience on your part.  Additionally, the consultant offered to call you, yet you responded with a demeaning and profane text. See attached screenshot of your communication:  In closing we have refunded ***************** the amount per our terms and condition agreement (30% Cancelation & Restocking Fee). I've also included additional emails from **** that show his belligerent and demeaning manner towards us, which is unacceptable. This will serve as our final communication on the matter.
  

• Initial Complaint

  Date:05/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, last June 2023 I had to purchase a new set of veneers due to the bottom my first set breaking just after the warranty expired that I had purchased. Now, the bottom of this second set has broken, and I did not purchase the warranty, due to last time it not making a difference. BUT this product broke with in a year. So, I emailed them to explain all this and asking for a replacement of only the bottom. Sent them the pictures that I also have attached here. They tell me no and gone on about the warranty. It seems like when I DID purchase the warranty, they broke just after that time period, and since I did not purchase it for this round, they broke sooner. The thing that is making me report them is the last email I received. They explained, with screenshot, that since I didn't purchase the warranty, they can't do anything, and I can repurchase, fine. BUT this is what they said to me " It's unusual for the Premium Plus Model to crack this early on. Causes are from grinding or clenching your teeth and eating firm foods while wearing your veneers " REALLY?!?! great customer service! Seems like you're blaming me! Regardless of HOW they may have broken, they did. All I want is a replacement of the bottom veneers. And not for "20% off the Price of $699.00" that price is ridiculous!!

  

  Business Response

  Date: 05/27/2024

  In April 2021, ************************* ordered her Premium Plus Model full set of veneers and purchased a one-year warranty.
  In June 2023, she was so satisfied with her initial purchase that she ordered a second identical full set of veneers, but chose not to purchase the extended one-year warranty. On May 20th, 2024, ******** notified us via email about the breakage of her lower veneers. Following our policy and her signed contract, we promptly requested specific details and images.
  It's important to note that the broken veneers are not covered under warranty, as ******** declined the additional one-year warranty initially offered.
  After receiving her email and images, we responded within hours, clarifying her situation and offering her a 20% discount. She declined the offer, expressing the belief that public complaints might result in a free replacement.
  While we are proud of our product quality and customer service, we are not obligated to provide a free duplicate lower veneer to *************************. She is outside the warranty period, and her public complaints will not change the terms and conditions of her signed contract or our policies and procedures.
  Due to her repeated complaints and policy violation, we have decided to cease any future dealings with her. According to our terms and conditions, specifically the "LIMITED & QUALIFIED DISPARAGEMENT AGREEMENT," her actions have severed all ties with us. You can find more information here: Terms of Service. ******** is welcome to seek veneer services elsewhere. This will serve as our last and final communication in reference to this matter.

  Customer Answer

  Date: 05/29/2024

   
  I am rejecting this response because: They are just rude. I will be happy to go elsewhere, hopefully to get a better made product and nicer customer service. Thank you.
  
  

  

  Business Response

  Date: 05/29/2024

  Good Luck.... 

  Customer Answer

  Date: 05/29/2024

   
  I am rejecting this response because:
  
  

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Veneers from removable Veneers in December of 2022. I was told I had to purchase another impression kit because my initial impression was not enough for them to use, pictures by phone camera to determine. So, I payed another ***** and made my impressions again, look the same as the first, and they said to send them in. I did as instructed.They broke after 13 months, this is the reply,Removable Veneers USA From:****************************** To:*********************************, Apr 25 at 9:56 AM Hello *****, We want to clarify that the strength of each client's bite force is beyond our control. Several factors, such as eating hard foods, clenching or grinding, may play a role in the wear and tear on your veneers, even if you're not aware of it. It's important to note that the veneers were not defective when they were sent to you.We've had clients who have enjoyed their veneers for over 5 years with no issues, while others have experienced breakages within the initial 30 days. The key difference between these scenarios is how individuals use and maintain their veneers; it's not a matter of receiving defective veneers.We take pride in offering one of the best snap-on veneer products on the market. However, no product is immune to wear and tear We can extend an additional discount,, for you but it would entail you updating your ****** Review. If you are willing to give us a 5 star written review on our ****** and BBB profile pages, you'll receive 20% off the Price of $699.00 for the upper set duplicate. Let us know if you would like to proceed and we can email you the links for ****** and the BBB so that you can post the reviews. After you've placed the reviews (and taken screen shots for proof)and email back to us, we will email you an invoice for the $699 - 20% = $559.20 and you can pay with your debit or credit card ????....Let us know if you would like to proceed with the reviews and discount. Warm regards, Removable Veneers USA ****************

  

  Business Response

  Date: 04/29/2024

  Tell us In September 2022, ********************** acquired his Premium Plus Model full set of veneers, opting out of the one-year extended warranty at the time of purchase. The veneers were delivered to him in March 2023.
  Upon ************************** notification via email on March 20th, 2024, regarding the breakage of his upper veneers, we promptly requested specific details and images per our policy and his signed contract. Despite our efforts, ********************** did not respond via the requested channels but instead persisted in contacting us via text, calls, and emails, insisting on direct communication.
  It's important to note that the warranty does not cover the now broken veneers as ********************** chose not to avail of the additional one-year warranty initially offered. Upon finally receiving his email and images, we promptly replied within hours, clarifying his situation and offering a 10% discount, which he declined, believing that public grievances might result in a complimentary replacement.
  ********************** neglected to mention to the BBB that we had indeed initially proposed a 10% discount, which he found unsatisfactory. Given his expressed satisfaction with our product despite his dissatisfaction with the offered discount, we extended a 20% discount in exchange for two positive reviews. This gesture was not intended as a bribe but as an additional attempt to address his concerns.
  While we take pride in both the quality of our product and our commitment to customer service, we are not obligated to provide ********************** with a complimentary replacement for his upper veneer. His persistent complaints have led us to the conclusion that further business with him is untenable, and as such, we will cease any future dealings with him. He is encouraged to seek veneer services elsewhere. This communication serves as our final statement on this matter.why here...

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact Removable Veneers USA within 24 hours of ordering requesting to cancel my order. I called the number and left a voicemail. Then they say you can text the number. Some lady ******* replies asking me why I want to cancel then tells me to send an email and they will get to it Monday. On the website it says nothing about them being closed on the weekend. An if they are closed why is she texting me? I just want my order canceled and a FULL refund.

  

  Business Response

  Date: 02/20/2024

  This customer placed an order over the weekend and reached out to us via email during our non-operational hours. While our accounting and shipping departments are closed on Saturdays and Sundays, our *************************** remains open.

  We promptly responded to the customer, informing them that they would hear back from the accounting department on Monday, as they had requested to cancel the order within 24 hours of placing it, assuring them that there would be no issue.

  True to our commitment, the customer's account was refunded on Monday, as communicated to them. Unfortunately, despite our efforts to address the situation, the customer chose to file a complaint with the BBB seemingly without valid cause. It's worth noting that many online businesses operate with limited availability on weekends. 

  It's disheartening to witness instances where customers make ***** decisions without allowing for proper communication and resolution. We strive to provide excellent service and address concerns promptly, but it's unfortunate when misunderstandings and impatience from the customer lead to unnecessary complaints.