Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed my order on July 6, 2025. O July 11, 2025, Filters Fast emailed a shipping date of July 31, 2025. On August 3, 2025, I emailed Filters Fast with an inquiry of my order, Filters Fast responded with a new shipment date of August 15, 2025.

  

  Business Response

  Date: 08/08/2025

  We apologize to Mr. ********* as the item he ordered has been unexpectedly delayed by the manufacturer, **, and the expected delivery date has changed.  We would have been happy to cancel the order and provide a full refund due to the delays if we had been made aware of this desire.  As requested, we have cancelled the order and refunded the order in full for a total refund of $94.05.  I have attached a copy of the refund for Mr. *********

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 3 items on 6/13, received one out of 3 items during the week of June 28th, one of the filters didn't fit. Asked if I could return item, was told to toss it and they would send me the correct item. Had pay more for the new item on top of shipping. Company did refund shipping cost. I have email company numerous times, I want to know when the 2 part of my original order will arrive, I also want to know when my new item will arrive

  

  Business Response

  Date: 07/07/2025

  Mr. ***** placed the original order on 6/21/2025 for 2 items,FQRPPF and FFUS-002, which is the Filters Fast brand alternate filter for the *** GXRLQR filter.  The FQRPPF is out of stock and due to us on 7/7/2025, so it should ship by 7/8/2025.  The FFUS-002 was shipped on 6/23/2025 and delivered on 6/27/2025.
  Mr. ***** emailed us on Friday 6/27/2025 at 8:20pm advising the item did not fit and that he placed a new order for the *** GXRLQR to replace the FFUS-002 that did not fit.  When we returned on Monday June 30th, at 2:32pm we replied to Mr. ***** advising him of the refund/credit issued for the FFUS-002 of $32.35 (item price plus tax) and advised that we were refunding the shipping charge of $9.95 for new order ******** as requested.  We also advised item GXRLQR was initially expected to arrive to us on 7/2/2025.   
  On 7/3/2025 at 10:10am, we emailed Mr. ***** to update that the shipping charge had been processed on 6/30/2025, and with updated expected receive dates for both items.  We apologized for the delays and the inconvenience and offered to cancel the items and refund if he could not wait for the items.  It appears that Mr. ***** made the BBB complaint this same day.
  As requested by Mr. ****** I have refunded the difference between the FFUS-002 and the GXRLQR (difference of item costs plus tax charges = $27.00 refunded).  I have also verified that the information on the expected dates provided to Mr. ***** on 7/3/2025 are still the same as of today.  I cannot provide tracking until the items have shipped to Mr. ************
  
  I have attached the additional refund for the difference in item prices and the email chain.  Based upon Mr. ****** stated desired settlement request, I believe we have attempted to provide this desired settlement at each step along the way, and again in this response..

  Customer Answer

  Date: 07/09/2025

   
  I am rejecting this response because: at this point, I still dont have any filters with no updating shipping info. I just simply want my filters and tracking numbers for those filters. As of 7/9 I have not received the fridge filter or the two reverses osmosis filters. 
  
  

  

  Business Response

  Date: 07/25/2025

  We apologize to Mr. ***** as both items continue to have delays from the vendor. 
  
  Due to these continued and unexpected delays, we have refunded both orders in full (attached receipts of credits for the remaining balances of both orders minus previous credits issued). 
  
  Both orders will still be fulfilled and shipped to Mr. ***** as soon as possible once we receive the items from the manufacturer, and both at no charge to the customer. 
  
  Again, we apologize for these unforeseen and unexpected delays from the manufacturer for the items, and hope our actions fully indicate our desire to rectify this situation for Mr. ******

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a TopTech TT-AKCELL-5 5" Repl Cell, *************** for a total of $164.25 on May 15, 2025. My card was charged at the time the order was placed and I was told to expect the bulb to be shipped in 9-10 business days. Filters Fast was supposed to send an email when my order shipped. It is now June 17 (over 1 month later). I have not received the replacement bulb or an email saying the bulb has been shipped. I called Filters Fast customer support line last week. The women on the phone told me the part is to be shipped directly from the manufacturer and should arrive in several additional weeks. I pointed out that the order was placed and paid for in May and would not be arriving until July. If the part does indeed arrive in July, it seems fraudulent that my credit card was charged in May. Where has my money been for all this time? If there was going to be a significant delay in shipping why didn't anyone reach out and tell me of the delay? I still don't have the part and as stated earlier, was charged for the part in May.

  

  Business Response

  Date: 07/03/2025

  We are very sorry for the item being late and fulfillment of Ms. ********** order being delayed.  We do not stock this item and Ms. ********* was informed correctly that the item will ship directly to her from the vendor.  Unfortunately there have been delays form the vendor on this item we were unaware of at the time of order. 
  
  We did email Ms. ********* (to the email on the order) a notification of the first delay on May 30th and then we emailed an additional update on June 24th, when we were notified of the additional delay.  Perhaps these emails were caught by a junk folder or inadvertently believed to be spam. 
  
  At this time, we are showing a current date of shipment for the item of Tuesday July 8th.  We will be happy to cancel the order and provide a full refund immediately if Ms. ********* would prefer, or if Ms. ********* would like to keep the order as is, I will be happy to provide an additional $25 discount due to the unforeseen delays as a courtesy.  Please just advise how you would like to proceed, and we will be happy to assist.
  
  Again, we deeply regret the delays associated with this item and order and would appreciate being able to resolve in the manner Ms. ********* would prefer.

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent the first one and it came broken so I contacted them and they responded in time and sent a replacement. When the second one arrived I inspected it and found that the 2nd one was also broken so I contacted them on Sat and haven't heard anything back from. Them I sent them follow up emails and not a single peep from them.

  

  Business Response

  Date: 05/08/2025

  I apologize for the delayed response as the email from BBB did not make it to me.  We have refunded ****** in full as requested.  ****** is correct that his first shipment was damaged during shipping, as was his replacement shipment.  We had a company email issue that delayed our last response, but we did email ****** on April 25th (attached below) asking if he would prefer another reshipment or refund and did not get a response.  Again, we have issued a full refund.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like others have noted, I have been pummeled with spam from them at my domain for years. I've previously tried unsubscribing with no success. I've tried emailing them with no success. Also blows my mind that they think ANYONE would need THAT MANY emails about FILTERS.Given the number of complaints on here that they then respond to and magically fix the problem, you'd think they would care enough to learn, but evidently this is willful disregard.I finally decided to block them at the domain level, so hopefully that will cut the nonsense, but wanted to log yet another complaint here to make the further point.

  

  Business Response

  Date: 05/06/2024

  We do apologize for the inconvenience this issue has caused *************.  I was unable to find the provided email address, ***************** in any of our systems, however I was able to find another email address for the customer based upon his provided physical address of ********************** and I did unsubscribe this email address from all email contact including marketing and newsletter emails, in case our emails are being forwarded to the email address ************** provided.  I also unsubscribed both email addresses from Ad Shoppers, a marketing company we also work with, to ensure he does not receive these emails as well. 
  
  Again, we do apologize for the inconvenience this issue has caused ************** and he should receive no further emails or contact from FiltersFast moving forward.  

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:

  I missed that I had forwarded the email to crusso@impeng,com from *********************** but when I attempted to unsubscribe it did not indicate to me that I was providing a wrong address, so it would be valuable if their system did that.

  Additionally, I think it would be valuable for the company to understand that the number of emails they are sending on a regular basis is still completely unnecessary and they are receiving regular complaints about this and should reconsider their tactics.  I have never once been so compelled by a company's behavior to go as far as to log a BBB complaint previously. 

  That said, I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

  
  

• Initial Complaint

  Date:04/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other complaints, I can't stop the emails from coming. I have blocked the domain, also requested they stop sending, but daily, it appears in spam. Stop sending the darn things!

  

  Business Response

  Date: 04/15/2024

  We do apologize for the inconvenience this issue has caused *************.  As requested, we have removed and confirmed removal of all email contact including marketing and newsletter emails.  ************** should receive no further emails and/or contact from FiltersFast moving forward.  

• Initial Complaint

  Date:09/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year I have slammed with Marketing Emails from filters fast. I can not believe that majority of the complaints on BBB are over this inability for anyone to stop these emails. The block sender does not work and the opt out of these emails. I have emailed them and they just keep coming.I see that they have a cookie cutter reply to everyone that files a complaint but year after year they send the response but they don't fix the problem.I would NEVER go back to purchase an item from them because if they really do stop the spam emails I would just be afraid that it would start all over again. They have no intention on stopping this spam email attack and something really should be done. I attached my most recent email from filters fast.

  

  Business Response

  Date: 09/28/2023

  We do apologize for the inconvenience this issue has caused ****************  As requested, we have removed and confirmed removal of all email contact including marketing and newsletter emails.  **************** should receive no further emails and contact from FiltersFast moving forward.  

  Customer Answer

  Date: 09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same complaint as others. I am receiving daily emails from this company. I have tried to unsubscribe and block this company without success. Please help me get removed from their mailing list.

  

  Business Response

  Date: 07/31/2023

  We do apologize for the inconvenience this issue has caused ****************  As requested, we have removed and confirmed removal of all email contact including marketing and newsletter emails.  **************** should receive no further emails or contact from FiltersFast moving forward.  

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few weeks/months I have been getting spammed by filtersfast.com. I have tried unsubscribing multiple times, blocking sender, marking as spam, but I still get them. I don't recall ever buying anything from this site - not even sure where they got my email.

  

  Business Response

  Date: 07/03/2023

  We apologize for any inconvenience ****************** has endured regarding emails received from Filters Fast.  As requested, we have confirmed removal of this email address from all marketing, newsletters, ***************, associated with Filters Fast.  No further emails should be received from Filters Fast moving forward.   

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year I have slammed with Marketing Emails from ***********. I can not believe that majority of the complaints on BBB are over this inability for anyone to stop these emails. The block sender does not work and the opt out of these emails. I have emailed them and they just keep coming.I see that they have a cookie cutter reply to everyone that files a complaint but year after year they send the response but they don't fix the problem.I would NEVER go back to purchase an item from them because if they really do stop the spam emails I would just be afraid that it would start all over again. They have no intention on stopping this spam email attack and something really should be done.

  

  Business Response

  Date: 05/11/2023

  We apologize for any inconvenience or aggravation this situation has caused ***********************  As requested, we have removed Mr. ********** email from receiving any future marketing or promotional emails, or newsletters, and verified this email removal has processed.  I want to reassure **********************,that if he were to place a new order, the only emails received will be specific to the order, and this will not reengage ********************** to receive any marketing or promotional emails or newsletters.  

  Customer Answer

  Date: 05/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  I would like to know why they never did this when I sent emails asking? Why do I need to file a complain with BBB to get something so simple taken care of?

  
  Thank you.