ComplaintsforAdam's Auto Group

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used 2016 ***** XC from the South End Location of Adams Auto Group on 7/3/23. I have had numerous problems with the vehicle ranging from small to large, but this all came to a head about a month ago, when the car would start and then die and require a jump just about every time I drove the vehicle. I ended up taking the car to a ************** for a diagnostic who specializes in *****'s who informed me of the nearly $3500 worth of repairs it would take this vehicle to pass inspection. After hearing this I immediately went to the dealership and spoke with an extremely nice and professional manager- who informed me that not only would all of the repairs would be categorized under "wear and tear" of the vehicle, but more specifically that almost none of what needs to be fixed would be covered under the level 4 (highest level I could have purchased) warranty. She said what I needed to do first was to take it into a ***** location for another diagnostic. After doing so, they confirmed everything ************** said and even stated on the diagnostic that this vehicle would not in a million years have passed inspection when I bought it- let alone be safe to drive in the first place WHEN I PURCHASED THE VEHICLE. Breaks, rotors, tires, electronics, oil housing, cables are just a short sample of things that could not have decayed in the short 6 months I owned the car. Furthermore, any attempts through phone or email to reach someone high up in this company and get this resolved have been met with no responses. All you have to do is look through these complaints to show the lack of business ethics this organization has- they always blame the customer and hide behind the as-is contract like a shield, despite using deceptive business tactics and straight up lying about the car being inspected. On top of all of this, the manager who was there the day I purchased the car is no longer with the company. I wish I had more characters to explain how dangerous this was.

  Business response

  02/28/2024

  Customer purchased vehicle back in July of 2023. I have attached all supporting documents where the vehicle did pass safety inspection as well as it was sold as is. However, the customer did purchase an additional warranty with the vehicle. ************** stopped by the dealership to see if we would help him cover the items that were normal wear and tear and unfortunately due to the long wait period from time of purchase to time of visit was 6 months and we do not fix items as such. He did state that he took his vehicle and warranty would only cover certain items. Unfortunately, we are unable to repair any items on the vehicle as the vehicle is sold as is and customer signed all supporting documents.

  Customer response

  02/28/2024

   
  I am rejecting this response because: once again they did exactly what I mentioned in the original complaint. Hid behind an as-is contract. You clearly did not read when I said BOTH diagnostic appointments said not only was this car not safe to drive when I purchased it but there was also NO possible way that it was inspected. The breaks were all metal on metal less than 3000 miles afterwards, tires were below bald amongst the myriad of other issues. It blows my mind that on a $19k purchase this company would not simply cut me a check for the repairs, and instead would once again shift blame to customer. If this does not get resolved it will be moving into a lawsuit, thats it end of story. As we all know deceptive business practices void any and all contracts, I am not asking for money for my time or a full refund or anything, I just want the repairs (of which I have everything itemized, and everything that has been done to the vehicle in documents) covered. But this company would rather continually blame their customers, continually practice terrible shady business and continue to tarnish their already torn reputation. Furthermore, I would appreciate if someone from BBB were to contact me as once again this company has demonstrated time and time again that they should not be operating as a business at all. From class action lawsuits, 35 current complaints on BBB, 1.35 star rating, etc etc.
  
  

  Business response

  02/29/2024

  Out of over ***** vehicles sold we only have 35 complaints. That's one of the lowest %'s you'll ever find in the car business. YOU signed 3 different documents stating the vehicle was AS-IS and signed another 2 documents declining any additional warranties. Our finance managers are very good at explaining that any and all repairs after the purchase on an AS IS vehicle are the customers responsibility. On pre-owned vehicles just like any other vehicle you have to have up keep on the car and that is you're responsibility. We will not provide any assistance in paying for your routine maintenance on your vehicle.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2021 ***** Insight from Adam's Auto group on ***************** on 1.26.24. The manger delivered the 1st car which battery was dead. A 2nd car was delivered, which the manager stated was exactly the same with all safety features. Before and after signing papers, I asked for 2 of the yellow lights to be corrected. I was told the cars Camera was functioning correctly and just to go home and go into the settings which didn't work. Went to ***** dealership got and estimate and returned to Adams Auto Group and was denied the service on2.12.24. Car was driven got into accident which I felt had the safety features was fixed the warning would've prevented the wreck in some cases.

  Business response

  02/14/2024

  ****************** purchased the 2021 ***** Insight with all documentation stating that he was purchasing the vehicle As-Is and declining to purchase a vehicle service contract. The vehicle is in perfect running order mechanically and passed all state required and internal inspections. The minor accident showing on Carfax was several years old and was not even in the area of where the sensors are located. It's bad timing but you can never tell when sensors will go out on a vehicle. This does not effect the vehicle mechanically and the car still runs fine. There is no check engine light on and all repairs will fall to ******************.

  Customer response

  02/14/2024

   
  I am rejecting this response because:
  After sales lady told me to go home reset settings which didn't work and I took vehicle to ***** dealership and was diagnosed with this result. I was told by dealership the camera needed to be reprogrammed because original windshield was removed. I didn't receive car fax until 2.13.24 which I requested on 2.26.24 and was told they will have it soon. I  was scammed 

  Business response

  02/14/2024

  Adams Auto Group **** has made all the responses it will make and will not make any changes or corrections.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a truck on 1/20/24. The dealer withheld they had replaced the transmission with a used one, and lied about other work they did on the truck. Claimed they replaced the battery, however the truck has to be jumped every time we go to drive and when we took it for a second opinion we were told the battery they put in had three dead cells and no stickers to even determine the brand or date. Manager ****** was very unprofessional and absolutely did not care to help solve the issues.

  Business response

  01/19/2024

  Vehicle in question was sold on 1/10/2024 not a future date of 1/20/2024 to *****************************. **** is not on any paperwork! All vehicles are disclosed and signed AS IS!! We provide a safety inspection. I emailed the customer a screenshot of the notes in my system of the repairs and itemization of the vehicle we performed. SEE ATTACHMENT!! Under good faith, I asked the customer to bring in the vehicle for my tech to re-evaluate it and found no issues, battery never needed jumped off while in my care. The customer came to pick up the vehicle and demanded a refund! Under the contract and agreements he signed at purchase we are unable to refund. He then proceeded to threaten with an attorney which at that point I was advised by upper management to have no contact with customer. He took possession of vehicle for a 2nd time. The following day his spouse, ****, came in and requested the records we had where we fixed the vehicle. I let her know it had been emailed and she was not happy that it was screenshots and not actual print off in which I have no way of printing as it is just notes added in the system we use. 

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are a school that purchased a 2008 Chevrolet express **** mini bus. At the time of the purchase (7.31.23), we were assured that all used vehicles were fully inspected and certified by Adams. We took the bus to Parks Chevrolet to put on catalytic converter protectors and, upon inspection prior to doing the work, they recommended a new transmission. After contacting Adams to share the issue, *********** requested to have the bus towed back so that your service department could independently inspect. After the inspection by their service tech, they felt that a transmission pump, which would be replaced, caused the issue. We waited 7 weeks for the repair and after several phone calls and personal visits to check on progress, we finally were able to pick up the bus, which was supposedly repaired.Upon picking up the bus, our staff immediately noticed an exhaust leak and asked your service manager, *****, to take a look before I left. He stated that your shop did not have the proper tools to fix it correctly. I informed him that given that and the long wait for a fully functioning bus for our special needs students, that I would need to take it to a qualified shop and have it assessed so we could come up with a plan for a repair. After leaving your dealership on South Boulevard, I also experienced a significant vibration (at speeds ***** mph) that was not present prior and tried to call ******************* without success. As stated above, the independent dealer still believes that the transmission was bad at the time of sale and the attempt by your service department to complete the repair caused additional damage, and additional $6000.

  Business response

  09/29/2023

  *****, you drove the bus before purchase and everything was completely fine. You sent us an invoice from Park Chevrolet that said the transmission pump was whistling. We then installed a new transmission pump and there was no more whistle. Our verbal agreement was if you payed for the pump we would do the labor free of charge as goodwill and you agreed. Now instead of paying for the repair work you are requesting us pay you. The transmission shifts perfectly, does not rev high and slip, does not grind, does not hard shift. Your complaint should be with the other shop that is trying to take advantage of you.

• Initial Complaint

  09/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was lied to and misled with false information and they pulled a hard credit against me without my consent,then tried to extortioe a very high amount of money from me

  Business response

  09/28/2023

  I've attached the signed credit application, copy of drivers license for both parties and the approval from the lender. The signed credit application gives us permission to pull credit and try and obtain an approval for a loan. The approval clearly shows that they are requiring **** down payment to do the loan. All because you don't like the answer from a lender does not mean that you can file complaints due to your poor credit history.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the vehicle on Friday 08/25 I had the vehicle checked over today 08/29. On the windshield it certifies safety inspected. My rear brake pads are metal to metal at 0 mm (Fronts are fine) Tires are at 2/32 and dry rotted on 3/4 tires. I called 3 locations and was bounced around with no answers. ****** (on S Blvd) said vehicle was serviced on ************. I am simply being proactive on making sure repairs are made and I'm not left hung out to dry. I have images an inspection report and measurements for when the business calls me to settle this matter.

  Business response

  08/30/2023

  We apologize for the inconvenience that this has caused you. Our inspections are done by a third-party source. This inspection will be investigated and we will begin to urge our technicians to check behind the inspectors to ensure that accurate safety measures are in place in all of our vehicles. These repairs are being taken care of by Adams Auto Group.

  Customer response

  08/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. **** and company took care of the issues I had with great customer service and care. 
  
  Thank you. 
  

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2015 ******** **** GLK-Class and a car warranty (Continental Auto Warranty) from Adams Auto Group North on June 30, 2023. After I purchased the car I noticed that there was a reaction in the gears and jerking in the transmission and motor. I took it in to the **** ************************* **** Auto Repair in ********, ** on July 5, 2023 (they were not able to take it earlier because of the 4th of July holiday weekend). **** **** ran a diagnostic on the car and find out several things were wrong with the car that the warranty should cover. It needed a transmission mount and an engine mount that should have been covered by the warranty. However, the warranty was not good and I asked Adam's Auto Group's manager *** to either give me my money back ($5,000 down) that I paid down on the car or put me in a better vehicle. After about 2 weeks Adams Auto Group said they would repair the car if I give them ****** for parts. They picked up the car on July 19, 2023 from my residence and took it in for repairs. It is now July 26, and they still have the car. My car payment is due on 7/30/2023 and I have only driven my car for a day and that was picking it up and taking it to **** **** and home again. I am 73 years old and I really did not expect this much stress from buying vehicle. I believe this is age discrimination because of the way I have been treated by Adam's Auto Group. I would like the car repaired and working properly, if not I want my money back, my $5,000 that I put down on the car.

  Business response

  07/28/2023

  The hold up on repairs was waiting on parts from ******** and the vehicle is almost complete. 

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction 07/01/2023 *** of money spent ******* plus ******** finance.Object obtained 2012 **** 500. the problem was the car only worked about 2 hours after I bought it.The dealer would not take the car back and called the police on me when I refused to take the car back.They were very disrespectful and treated me like I was crazy telling me I purchased a warranty use it.

  Business response

  07/20/2023

  ******* purchased a 2012 **** 500 on 07/01/2023. The next day she came in to our business and started yelling as soon as she walked in the door. Other customers were in the process of buying vehicles and she was being nothing but belligerent and yelling for Adams Auto Group to take her "damn piece of s*** we sold her back" because she wasn't going to pay for it. She was told that if she didn't lower her voice and tell us what was wrong she had to leave because we are not going to allow anyone to interrupt business. She kept on for several minutes before she was told that she needed to go outside and wait for the police to arrive. Once outside she did inform us that the car would not start and was on the way to the store with a wrecker and she would be leaving it. While waiting on the police to arrive the vehicle did show up and ALL the vehicle needed was a battery. As good will Adams put the battery in and advised the police that was the only thing wrong and this woman did all that she did over something that small. The police gave ******* the keys, stated her car was repaired with the battery, and she needed to leave the property. If ******* would have simply been a normal human and expressed what she needed her vehicle would have been repaired and the police would not have been called to remove her. If Adams could've taken the vehicle back we would have but the loan had already been processed and finalized with *******'s lienholder prior to her arrival.

  Customer response

  07/28/2023

   
  I am rejecting this response because:
  

  I dont know why this person still has a job. I stood up for myself after spending $13.000 on a defective car lasting less than 5 hours after I bought it. This man walked me to the door and said lets talk about this out side when I said no He said alright, ** calling the police in his reply, he referred to me by my first name, not Miss *******, just *******. He stated he had other customers  I  his customer. What was he thinking? He was very disrespectful. At one point, I thought he was going to push me out of the door. He was very rude and had no reason to call the police. The company needs to apologize to me and this man; unless he owns the company, he needs to be fired.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this business on 3/23/2023. I also purchased a warranty with the vehicle purchase. I was advised by this business that the warranty has a $100 deductible and include a rental car. I was provided a pamphlet of the covered items. On day 1 of the purchase the air condition stopped working. ********** was added but only lasted for that day. I was advised to return the next day to have them look at it. I was advised that if a compressor was needed that I would need to go through the warranty as they did not have "**************". Apparently a hose was missing & was replaced. On April 29, 2023 the vehicle's check engine light came on while traveling to my aunt's funeral in **. On April 30, 2023, the vehicle was towed back to *********, ** where I was informed that it had 2 open recalls, incompetent and battery terminals and needed a new transmission. The warranty only covered the transmission. I advised by the warranty provider that my car needed to be taken/towed to another mechanic and that they only cover a rental car for 4 days as per and the $100 deductible quoted to me did not included the taxes of which I am responsible. ** total I have payed $1007.65 for the battery terminal, $1048.04 for a rental car & $553.72 ($100 deductible + taxes) for a transmission. I have not had this vehicle 90 days and have already spent $2, ****** in order to have operational transportation. This is unacceptable as they advertised that their vehicles are certified. I am requesting compensation for my expenditures.

  Business response

  05/19/2023

  ****, we are sorry to hear about your issues with the ProMaster. We strive to provide every customer with a quality vehicle and we do in fact have ASE Master certified mechanics on staff to inspect our vehicles before purchase. After purchase with a vehicle service contract, which you have, we encourage our customers to take the vehicle to the manufacturer for repairs. I've included a copy of your vehicle service contract and the transmission as well as all ************** are covered under your plan including freon. As with any vehicle service contract the warranty provider pays for the Labor, Parts, Fluids, Seals and Gaskets, as well as a rental for a specified period. The customer is always required to pay their deductible and sales tax for the parts. Before posting this complaint have you spoken with the warranty provider about your concerns? They are generally really easy to work with and will help you with this. I will have the ***************** provider *** give you a call to see what all he can help with. I bet it will be more than the 50% reimbursement you are looking for.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  march 25th i paid $6,600 for a ********** jetta within the 30 days of me having the car the car i believe the ignition locked up i was stuck and had to pay for a tow i called the dealership and they told me there is nothing they can do for me.

  Business response

  04/18/2023

  Adams Auto Group offers all levels of service contracts to accompany our used vehicle sales. While our vehicles are sold as-is we do understand that vehicles will eventually need repairs and therefore we offer cost effective solutions to protect your investment. Throughout the completion of the paperwork it is made clear to all customers that our vehicles are sold as-is, and that is stated on four different forms during the purchase process. All vehicles pass through our service department and then pass ******************** Inspection. Unfortunately, some vehicles have unforeseen failures after their purchase. 

  Customer response

  04/18/2023

   
  I am rejecting this response because: 
  they didnt even try to help or  accommodate a customer that is having an issue that has been less than 30 days of purchase. im almost glad to promote the fact that you're selling lemons and there is no recourse. No help at all, terrible customer service. I'm an 18 year old customer who has learned a valuable ******* There's no difference in purchasing a car from an auction or ****'s Auto. I expected better.
  

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