Business ProfileforAxles Unlimited

This shop cost me almost $800 due to their own incompetence. I brought my truck in to address a driveline vibration and rear-end rebuild. Without my permission they performed a CV joint rebuild on the driveshaft and charged me $450. This is a $50 part and about 1 hour labor (labor is typically $65/hr). I asked if the rebuild included new u-joints and was told yes. Got the truck back and not even a block down the road the speedometer starts going crazy past 50 mph and it STILL vibrates. They claimed two guys test drove it before giving it back to me and told me to bring it back and they’ll look at it. I looked underneath to see if I could find what might be causing the speedo issue. On top of my newly powder coated axle looking terrible after they spray painted, there were NO new U-joints on this $450 axle repair, and one grommet was broken. I brought the truck back to them and waited nearly a MONTH before they decided to tell me they don’t see anything wrong with the repairs regarding the speedo and that it must be in the cluster. It was acting fine before I brought it to them. They also explained to me the axle repair was not supposed to include the U-joints, they looked fine, and that they rebuilt the CV joint and rebalanced it again. It STILL VIBRATES. And, the driveshaft wasn’t rebalanced like they said. So, I paid $450 for an axle repair that solved nothing, my speedo is jacked up and I have oil stains on my carpet because he didn’t put down a mat. I took it to another shop town for the speedo issue and just as I suspected, he said the toner ring in the diff they rebuilt and had to remove to preform the work was DAMAGED. This repair cost me over $300. I brought the bill back to AUI along with the damaged toner ring and he told me he would see what could be done, along with the needless axle repair. It’s been 2 MONTHS and I have not heard a word from these people. Two weeks ago and he said he is still waiting to hear back from corporate.