ComplaintsforSolar Panel Pros
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Complaint Details
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Initial Complaint
02/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
No reply from my attempt to contact regarding roof replacement. Excessive particles coming off of shingles. Window screens already torn. Ridge vent, although fixed is still wavy. Paperwork for guarantee never received as promised.Business response
02/07/2022
I have not received any contact from this customer in the last 6 months regarding the no reply comment. I worked for many weeks to get the insurance to buy the roof while others could not. I replaced all of the screens. As for excessive particles, brand new shingles have millions of loose granules that will come off of the shingle. if it is past normal amount GAF will warranty the shingles. Regarding the ridge vent, it is the style of ridge vent not that it was installed improperly. I was told about the ridge vent and came out to take a look at it. i informed her that it was only aesthetics and offered to fix it if she wanted, she said "if there is nothing wrong with it then just leave it". The warranty info comes from GAF, not us, but I submitted for them to send a new one anyway.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.