ComplaintsforTalley Properties

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved in out of state from *******. Arrived yesterday June 22, 2023. There were multiple issues in our apartment when we came in.1. The lights in the dining area is on the floor.2. Dryer is broken.3. Dirty windows.4. Leaks under the bathroom sink.Requested maintenance service, did not see any movement yet or update on my request. So far, our move was so stressful. As a new tenant, I wouldn't recommend dealing with Talley properties management. What I hate about these issues is that I have to pay $99 for the administrative fee and $25 for the move-in inspection fees in addition to the deposit I paid 3 weeks ago and one month advance rental payment ($1349 x 2 = $2698) before they could give the keys to us yesterday. Yet, these issues were ignored. We came in with those problems that could have been fixed before our move-in date. Obviously, the $25 move-in inspection fee is nothing but a junk fee that serves no purpose at all.

  

  Business response

  06/24/2023

  We regret to hear that your move has not gone smoothly and certainly understand how stressful moving can be.

  
  It does appear from your pictures that the move in crew could have done a little better job cleaning the dryer vent.  With the window seal it is difficult to tell if it is dirty or is discolored with age. From the pictures, the dining room light was apparently extended to clean and not put back up.  With the sink leak, it does appear to be minor and not the type of issue that is always seen during a property turnaround.

  
  With that said, you placed 1 work order on 6/22 at 7pm and 2 others around 8am on 6/23.  Both were assigned the morning of 6/23 to 2 different contractors and both reported that they had scheduled with you by the afternoon of 6/23.
  Admittedly, any issues at move in are aggravating but some minor things are to be expected.  Many issues are not obvious until a tenant moves in and lives in the home and goes through the daily routine and processes of living in a home washing clothes, doing dishes,going in and out of the home multiple times a day, etc.

  
  At any rate, as soon as the issues were reported, they were assigned to contractors and the contractor report that they have scheduled to address each issue.

  
  If they have not contacted you or if they fail to address the issues, or if there are further issues please let us know. 

  Thanks - ****

  Customer response

  06/28/2023

   
  I am rejecting this response because: 

   

  Technician came in on Monday to fix the lights in the dining area and the leaks under the bathroom sink. The broken dryer has not been repaired or replaced yet. In addition to the issues, the sliding door/bi-fold door on the dryer and washer fell off because it is out of track. We came in on June 22 with that problem. Entered a maintenance request and Talley properties CANCELLED it (they won't fix the sliding door, please see screenshot) This was reported in the inspection inventory but nobody has reached out to me to fix this. We also noticed that the dishwasher slide falls off track. Entered a maintenance request for this as well but not sure if they will fix it.
  
  The owner of this property management tries to dismiss these issues and paint them as minor ones. For those who are thinking about renting an apartment being managed by Talley Properties, be prepared to pay an upfront deposit equivalent to one month's rent, one month's rent advance plus junk fees such as administrative fee and move-in inspection fee. After that, they will send you a link where you can do the inspection to document the inventory and condition of the apartment (document all issues as much as you can because I suspect if something is broken after you left or once your lease has expired, they will charge those repairs on your deposit). If you found problems or issues and put them into that report, they will just ignore them UNLESS you post a review in ******* yelp and Better Business Bureau, after placing maintenance requests. In other words, they will never be proactive in making sure the apartment you are moving into is in good and livable condition.
  

  
  

  

  Business response

  06/29/2023

   

  See attached response - 

• Initial Complaint

  07/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My a/c at this rental has been messed up going on 3+ months they've sent someone out here multiple times and it still isn't fixed. My youngest child who has bad asthma ended up with a horrible cough and congestion to find out the furnace (right next to his room) they were fixing to replace was moldy and gunked up, he is now on two inhalers daily and breathing treatments as needed. I've emailed the management and company multiple times via email and phone and they refuse to get back to me, I've attempted to get a rental credit due to my power bill going up every month this continues by 50+ dollars.

  

  Business response

  07/31/2021

  Business Response /* (1000, 5, 2021/07/31) */ We are still working at this time to determine what or if there is an issue with the HVAC unit at this home. We have conflicting information from the HVAC contractor and the resident and we are trying to reconcile those differences. The original contractor has been back several times and as recently as 7/29 & 7/30. We have a different HVAC contractor going out today 7/31 to assess and advise. We are hopeful that will clarify things to where we can give a complete response. Consumer Response /* (3000, 12, 2021/08/25) */ ***Document Attached*** They had another contractor come out they stated it was the insulation. They contacted the owner and the owner approved the insulation repair. They came out and "did" it but it continued to stay btw 78 and 85 degrees in the house. I emailed tony twice since and texted Brandon one of the contractor's and no one answered until today 08/25 Brandon finally texted me back after I put in another work order through the property app. I personally hired another hvac guy. And when he went and looked at the installation job. There was no new insulation put in. So still going on 4 months with a hot house. So now not only is our power bill out the roof expensive, I had to pay a Contractor out of my own pocket to tell me why my house isn't cold. And it's because their not doing their job. I am attaching photos from today 08/25 of the installation that the contractor sent to me. Business Response /* (4000, 14, 2021/08/26) */ I have spoken with Chaylea today and we continue to work to resolve the issue. To summarize - the contractors (3 separate contractors) we consulted with recommended ridge and soffit vents to cool the attic and the owner approved that work. That work was wrapping up today with some painting scheduled tomorrow. The insulation was looked at but the owner did not approve that work and based on the consultation from the contractors the belief was that the venting was the better solution. Again, we are currently working with the tenant to resolve the issue.

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