Complaints

This profile includes complaints for Bridge Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bridge Homes

  6836 Carnegie Blvd Ste 230 Charlotte, NC 28211-2668

• 

  Goal Property Services, LLC

  2310 Parklake Dr NE Ste 150 Atlanta, GA 30345-2929

• 

  Bridge Homes

  8902 N Dale Mabry Hwy Ste 114 Tampa, FL 33614

• 

  Bridge Homes

  PO Box 11146 Charlotte, NC 28220-1146

• 

  Bridge Homes

  5401 S East St Ste 110 Indianapolis, IN 46227-2076

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a home from Bridge Homes for 2 years. In these 2 years, not only did the ** flood the back bedroom twice.. the ** had to be replaced and the house had general cabinetry damage. Upon leaving, the lease states that the carpets need to be professionally cleaned which I complied with and used the same vendor they sent to the home after the back bedroom flooded and submitted the invoice when I left the property. I thoroughly cleaned the house in and out and complied with all requirements as stated in the lease I signed. At exactly 30 days after leaving I received a letter stating they were keeping a little more than $1000 from my $4800 deposit stating damage to a door (they didnt state which door) and they were charging me to power wash the house, fumigation and professional indoor cleaning. I immediately disputed these charges. It took me a while to get someone on the phone and they immediately offered a refund for the door damage (turns out it was the garage door they were speaking of) realizing that the door was damaged prior to me moving in and said they would inquire with management about the rest which they later declined to reverse. No where on the lease does it say the house has to be cleaned professionally like it does for the carpets.. and who is to say I didnt have the house fumigated in and out multiple times while living there? The power washing charge is just absurd. I left the house in better and cleaner condition than it was given to me even getting rid of original carpet stains from when I arrived. DO NOT rent from them. They are hard to reach, houses are new but poorly built and overall it isn't a pleasent experience.

  Business Response

  Date: 08/25/2025

  Dear ********,
  
  Thank you for taking the time to share your feedback with us. We genuinely value all customer input, as it helps us improve our services.
  
  We are sorry to hear about your recent experience with our company. We strive to provide exceptional service to all our customers, and its clear we fell short in your case.
  
  We would like to learn more about what happened so we can address the issue and ensure it does not occur again.
  Could you please email us directly at ****************************************** so we may learn more details about your experience?
  
  Your satisfaction is very important to us, and we are committed to making this right.
  
  Again,we appreciate your feedback and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************

  Customer Answer

  Date: 08/27/2025

   
  I am rejecting this response because:
  They sent this auto response with an email I am supposed to talk to them about the issue and they havent answered. 

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We mov** into our home in the ***** area on 4/27. A move in ********* was never left for us. We were instruct** to let the local office know of any issues within the first 30 days and they would be correct** by that team. I email** the property manager the day after we mov** about some pretty serious concerns, such as- carpets never clean**, garbage disposal rust**, a bust** door jamb, garage issues, and then our dryer vent ne**ing to be clean** at the roof. It was weeks before the maintenance manager came out to look at the property. He has now been out 3 times and he personally fix** nothing. After 2 months of nothing being complet**, except a palm tree being trimm**- we were finally direct** to enter issues into the maintenance portal. Most items were finally fix**- after over 60 days. Then we receiv** a charge for the bust** door jamb right before rent was due. I contact** the office to dispute- and the maintenance supervisor- and they deni** the claim saying it was caus** by us and the property manager had taken pictures before move in. Luckily, we had also taken pictures and I had document** the issue on a visit before we even sign** the lease. We were told by the *** ******* to not pay rent until she got this fix** for us. That was over a week ago. I finally sent in a check for just the rent to the office because none of this feels right. My calls and emails following up on the correction are going unanswer** and the check still has not post** to our account, even though I have signature proof that it was receiv** days ago. The lack of accountability is astounding and I have sent several emails to customer service, with again no contact from a supervisor. I refuse to pay for a repair that was not caus** by us and I have solid proof. At this point, it looks as though we are being forc** to ** out of our rental due to the inadequacy of leadership.

  Business Response

  Date: 08/11/2025

  Hello ********
  
  Thank you for taking the time to share your feedback with us. We genuinely value all customer input, as it helps us improve our services.
  
  We are sorry to hear about your recent experience with our company. We strive to provide exceptional service to all our customers, and its clear we fell short in your case.
  
  We would like to learn more about what happened so we can address the issue and ensure it does not occur again.
  Could you please email us directly at ****************************************** so we may learn more details about your experience?
  
  Your satisfaction is very important to us, and we are committed to making this right.
  
  Again,we appreciate your feedback and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************

  Customer Answer

  Date: 08/15/2025

   
  I am rejecting this response because:
  
  Since my last update, I did receive a phone call from ******* on Monday, though I am unsure of her department. She listened to my concerns and stated there would be a meeting on Tuesday with all parties involved, after which I would receive a follow-up call. That follow-up never occurred.
  Instead, I received a non-committal email from the property manager, ******* late Tuesday evening. The incorrect charge for the door jamb was finally removed from my account this morning (Friday), after I stated in an email yesterday that I would be responding to this complaint today.   One of the other two credits has also been issued.

  While I appreciate that some progress has finally been made, I believe it is important to note for the record:
  It took months of communication attempts and escalation to get these issues addressed.
  The specific incorrect charge took over two weeks to reverse after being told multiple times it would be handled.
  As of today, our account is still showing as delinquent, despite everything now being cleared up on our side.
  I am closing this matter on my end, but I am declining the businesss response so that the BBB record accurately reflects the extended delays, lack of proactive communication, and unnecessary effort required to correct an error that was not ours to begin with.

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/2025 a electrician came to my home due to parcel power outage caused by a storm. I informed maintenance and the power was restored by flipping the breaker . The breaker box is outside the home and had a seal on it I didn't brake the seal. On 7/31/2025 I have a charge for $ ****** which I'm not responsible for. I reached out to property manager and they are negligent about removing after they said that they will. I need this charge remove before my rent is due because they will try to add this and then say that they will reimburse. NO I WANT THIS OFF ASAP PLEASE . Thank you

  Business Response

  Date: 07/18/2025

  Hello,

  Thank you for your response and for following up regarding the maintenance charge back dispute.

  Weve looked into the matter and see your account reflects a charge adjustment for the maintenance work order in question. 

  Your satisfaction is very important to us, and we appreciate your patience while getting this resolved.

   If you have any further questions or concerns, please do not hesitate to contact us directly at ********************************************************************.

  Best regards,
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************

   

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd 2025 I called my property maintenance department due to a storm that left me without parcel power in the home on the den area. An electician from ***************** from Bridge Homes came out to inspect the problem. Come to find out , the ****** was tripped from the outside panel box which was a quick fix per the technician. On 7/31/2025 i get a bill for $ ****** for the service. I am not reqiured to pay for services when it is caused by the act of God and I am refusing to pay for this reason. I reached out to my propert management department on 7/11/2025 and 7/14/2025 left VM to call back on both occasions but no call returned. I am requesting that this be removed before the 1st of August on my portal because the system will not allow me to pay my rent without paying the full balance, and they are including the $****** AND I DO NOT WANT A REFUND AFTER IT POST thank you.

  Business Response

  Date: 07/15/2025

  Hello ******,

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration this situation has caused.
  
  We understand concerns about unexpected charges and the importance of clear communication, especially when it impacts rent payments.Were also sorry to hear that your previous attempts to contact our team were not returned. That is not the experience we aim to provide, and we are taking steps to improve our responsiveness.
  
  To help us review and resolve this issue as quickly as possibleideally before August 1stwe kindly ask that you reach out to our customer service department at ******************************************** Please include your property address and any relevant details so we can look into your account and provide a timely resolution.
  
  We appreciate your patience and the opportunity to make this right.
  
  Sincerely,
  Bridge Homes **************** Team

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RENTED A PROPERTY FROM BRIDGE HOMES FOR 2 YEARS. 1-13-23 THUR 1-13-25. THEY ARE CLAIMING I DID A LOT OF DAMAGES TO THEIR PROPERTY. THEY KEPT MY SECURITY DEPOSIT OF $2,099.00 AND CHARGE ME WITH AN OUTSTANDING BALANCE OF $1905.35. THE COMPANY SENT ME A MOVE OUT CALCULATION SHEET OF THE CHARGES AND IT APPEARED THAT THEY PLUGGED IN CHARGES TO COVER MY WHOLE DEPOSIT OF $2099.00. THEY HAVE SENT THE OUTSTANDING BALANCE TO THEIR COLLECTION AGENCY, THEY WANT ME SEND IN PROOF OF ME NOT CAUSING ALL THESE DAMAGES THAT THEY ARE CLAIMING I DID TO THE HOUSE. HOW CAN I? IF THE DAMAGES NEVER EXIST. THE HOUSE HAD MINOR DAMAGES TO IT BEFORE I EVEN MOVED IN. I FILLED OUT THE MOVE IN INSPECTION SHEET AND EMAIL IT TO THEM AND MADE THEM AWARE OF IT. THEY DID'NT EVEN COME OUT OR CALLED ABOUT IT. THEY SENT NO RECEIPTS OF WHAT THEY PAID TO FIX ALL OF THESE DAMAGES. THEY ARE MAKING ME RENOVATE THEIR ENTIRE HOUSE. I HAD AN ATTORNEY SEND THEM A CERTIFIED MAIL WITH A RETURN RECEIPT DISPUTING THESE CHARGES, RETURNING MY DEPOSIT OF $2099.00 AND DISMISSING $1905.35. THEY ARE STILL TRYING TO MAKE ME PAY. I NEVER DID A WALK THRU MOVING IN OR OUT WITH THEM, BECAUSE I DID ASK. I WAS TOLD TO LEAVE MY GARAGE DOOR OPENER OF THE KITCHEN COUNTER AND KEYS IN THE LOCK BOX AND NOTIFY THEM I HAD VACATED THE PROPERTY. THEIR ARE SO MANY COMPLAINTS AGAINST THIS COMPANY, KEEPING THEIR TENANTS DEPOSIT AND MAKING THEM PAY MORE BEFORE AND AFTER VACATING THE PROPERTY.

  Business Response

  Date: 07/10/2025

  Dear Mr. ********************** you for taking the time to share your feedback with us. We genuinely value all customer input, as it helps us improve our services.
  
  We are sorry to hear about your recent experience with our company. We strive to provide exceptional service to all our customers, and its clear we fell short in your case.
  
  We would like to learn more about what happened so we can address the issue and ensure it does not occur again.
  Could you please email us directly at ****************************************** so we may learn more details about your experience?
  
  Your satisfaction is very important to us, and we are committed to making this right.
  
  Again,we appreciate your feedback and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************

  Customer Answer

  Date: 07/29/2025

   
  I am rejecting this response because:
   BRIDGE HOMES CONTACTED ME ON 7-24-25 THROUGH EMAIL AND WANTED TO NEGOTIATE WITH ME ABOUT THE CHARGES THEY CLAIMED I DID TO THE HOUSE. I RESPONDED TO ALL THE CHARGES THEY CLAIM.  BRIDGES HOMES STILL WANTS TO KEEP ALL OF MY DEPOSIT OF $2099. AND GAVE ME A CREDIT OF $885.72. I RESPOND BACK AND SAID IT WAS UNACCEPTABLE. THEY WANT ME TO PAINT THEIR ENTIRE HOUSE FOR NORMAL WEAR AND TEAR. SO THEY ARE REFUSING TO REFUND  ANY OF MY DEPOSIT.  I NEED TO KNOW WHAT IS THE NEXT STEP I NEED TO TAKE.  ******* ********
  

  Business Response

  Date: 08/04/2025

  Hello,
  
  Thank you for taking the time to share your feedback with us. We genuinely value all customer input, as it helps us improve our services.
  
  We are sorry to hear about your recent experience with our company. We strive to provide exceptional service to all our customers, and its clear we fell short in your case.
  
  We would like to learn more about what happened so we can address the issue and ensure it does not occur again.
  Could you please email us directly at ****************************************** so we may learn more details about your experience?
  
  Your satisfaction is very important to us, and we are committed to making this right.
  
  Again,we appreciate your feedback and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. The company wants me email them directly. Which I will, but I do not want this case close out until I am satisfied with the resolution.
  
  Thank you. 
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My A/C went out in my house that i am renting. It went out on Thursday 6/26/25. I placed an emergency maintenance request ticket through **** used with the landlord ************ managed by property management company Bridgehomes out of *********, **. they sent a HVAC guy that showed up to my house at 8:45PM Friday night! He diagnosed and made the informed that the unit needs to be replaced. It was blowing out 80 degree's. the current temperatures in ** has been ****** degrees consistently. I followed up with the maintenance line the next morning to check the status and they informed me that they sent over an "escalated" request with the quote to the property manager (bridge homes or owner ************). It is now 6/30/2025 FIVE DAYS of having NO AIRCONDITIONING in EXTREME HEAT TEMPERATURES. It is 91 degree's in my house. I have called these people both maintenance line (****) and the property manager multiple times a day EVERYDAY to see if anyone has gotten this quote to approve for my A/C to be repaired and i have gotten NO answers to my messages (voicemails). I have EMAILED them MULTIPLE times EVERY DAY with pictures of the temperatures in my house and have gotten NO RESPONSE from anyone. This is a serious health risk, i have kids in my house, i have not slept good in 5 days because of the extreme heat in my house. I have called the AGAIN 3 times today! I have even sent them pictures of my thermostat showing rising temperatures and STILL NO RESPONSE!!! Let me mention again that this was an EMERGENCY MAINTENANCE REQUEST THAT WAS SUBMITTED VIA THEIR PROCESS ON 6/26/25. it is now 6/30/2025 AND I STILL HAVE NO ANSWERS ON WHEN MY AIR WILL BE FIXED OR IF THE PROPERTY MANAGER HAS APPROVED FOR THE **** TO BE REPLACED! In addition to the desired settlement for REPAIRING MY A/C ****!!! I NEED COMPENSATION FROM THE **** AND SUFFERING OF THESE BRUTAL 5 DAYS WITH NO AIR IN EXTREME HEAT CONDITIONS. I NEED A REFUND OF THIS MONTH'S RENT!!!

  Business Response

  Date: 07/10/2025

  Dear Ms. ******************** you for taking the time to share your feedback with us. We genuinely value all customer input, as it helps us improve our services.
  
  We are sorry to hear about your recent experience with our company. We strive to provide exceptional service to all our customers, and its clear we fell short in your case.
  
  We would like to learn more about what happened so we can address the issue and ensure it does not occur again.
  Could you please email us directly at ****************************************** so we may learn more details about your experience?
  
  Your satisfaction is very important to us, and we are committed to making this right.
  
  Again,we appreciate your feedback and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********** recently moved out of a Bridge homes property in Columbia, ** about a month ago. We are currently fighting to get all of our security deposit back. Upon move out, we were charged $400 for repainting the home. This charge we strongly feel was falsely added on due to a few of the following reasons: There were scratches, dents, and paint scuffs on the walls prior to us moving into the home that was properly notated on our move-in inspection in March 2023. Within the move out process, we reached out to the property manager, **** via email and specifically asked her of the requirements for move out. She explained via email that we were NOT supposed to paint the walls, just simply fill them with spackle. And we did just that.property management must arrange for every property to be professionally cleaned and inspected prior to any tenant moving in so they did not do their job properly when we moved in initially and they charged us. Our security deposit was $1784 and we only got back $554. we were also charged unjustly for a cabinet repair that was damaged prior to us moving in.This property was advertised on ********** allowing people to view the property without having a leasing agent on site. So anyone could have damaged the walls and cabinet prior to us moving in although the property management team is trying to put it on us. We spent weeks going back-and-forth with ****, who never responds to any of our numerous calls and voicemails. She does NOT perform at a professional level. I have all emails, phone calls, Move out and move in inspections as proof. Along with physical proof that that property management of ********, SC has been neglectful in managing their properties as there were squatters that lived in one of their homes, rent free for multiple months without them being aware of it. Were simply asking for a fair amount to be reimbursed to us. Its unacceptable that charges were made without any evidence that we caused the damages.

  Business Response

  Date: 04/18/2025

  Hello,
  
  Thank you for taking the time to share your feedback with us. We genuinely value all customer input, as it helps us improve our services.
  
  We are sorry to hear about your recent experience with our company. We strive to provide exceptional service to all our customers, and its clear we fell short in your case.
  
  We would like to learn more about what happened so we can address the issue and ensure it does not occur again.
  Could you please email us directly at ****************************************** so we may learn more details about your experience?
  
  Your satisfaction is very important to us, and we are committed to making this right.
  
  Again,we appreciate your feedback and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received the final statement regarding the charges deducted from the security deposit for the house I was renting for a year & then moved out from. I sent the following email to Bridge Homes disputing some charges that should not have been on the list & asked for clarification After reviewing the statement, I would like to formally dispute the following charges: 1. Sliver/Bronze Carpet Replacement:25oz Tonal Chartered Grey: On the final statement sheet we received 5 separate charges for carpet removal. We acknowledge and understand the charge for the carpet removal in the upstairs back bedroom. On the final statement the explanation of the charge is clear for that spot but it is unclear for the other four charges. 2. Silver LVP MSI ******************* LVP York Grey: We have three separate charges for this flooring listing. How ever in the home this flooring was not present therefore not damaged. We would like to formally dispute all three charges of this flooring on our final security deposit statement. I would appreciate any supporting documentation you can provide, such as invoices, receipts, or photos justifying these deductions. Additionally, I would be happy to provide any relevant documentation or evidence on my end to clarify the situation. Please let me know how we can proceed with this dispute. I look forward to your response. After 2 weeks of no response from the company I called twice & I finally received a response email. The company told us all the flooring was being replaced due to bad pet odor, stains and pet hair they claimed it was beyond salvageable, in the pictures they provided nothing appears non salvageable. We did have 3 cats in the home for the year but all were cleaned after & were not allowed in 2 of the 4 bedrooms claiming to need to be replaced. My main issue is that they are charging us for flooring in the entire house that was not already there as well as being completely unprofessional and difficult to contact.

  Business Response

  Date: 04/18/2025

  Hello,

  Thank you for taking the time to share your feedback with us. We genuinely value all customer input, as it helps us improve our services.
  
  We are sorry to hear about your recent experience with our company. We strive to provide exceptional service to all our customers, and its clear we fell short in your case.
  
  We would like to learn more about what happened so we can address the issue and ensure it does not occur again.
  Could you please email us directly at ****************************************** so we may learn more details about your experience?
  
  Your satisfaction is very important to us, and we are committed to making this right.
  
  Again,we appreciate your feedback and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my original complaint on this website on 2/28/25. The company responded on here with a form letter requesting me to email their support team, so I emailed them all the emails I sent to my property manager over the past year and got one email back saying they would look into it. It's been almost a month, and the only thing I have received is a letter by mail dated 3/6/25 saying someone would reach out to me again on all the maintenance issues we have had and so far NOTHING!!!!

  Business Response

  Date: 03/27/2025

  Hello,

  Thank you for your message and we do apologize for the delay as we were informed the issue regarding the filters were resolved.

  Can you please let us know if you are currently still not receiving the filters bi-monthly? If not, we will work with our Second Nature team to ensure you are receiving two 18x30 filters bi-monthly.

  Please also let us know how many you did not receive so we can esnure they are also sent.

  Thank you,

  Bridge Homes Customer Service

  Customer Answer

  Date: 03/27/2025

   
  I am rejecting this response because:

  Are you kidding me?  You think this was about the stupid filters?  Read the rest of all the emails regarding being lied to by the realtor when we tented this house 9 years ago when I asked if water ever came up into the house, which it did every time we had a major storm here in Holiday FL on the west coast.....every time.  9 YEARS!!!!  And every time the a/c went out pratically every summer or anything else that went wrong you guys send out multiple repair companies to assess the issue and then we wait WEEKS for repairs until WE have to reach out to you again to remind you the c*** hasn't been repaired.   This has been the problem for all 9 years we have been here, but you guys are pretty quick to let people know when you're owed money, whether you are owed it or not.  You once tried to charge us for having dirty filters when our a/c went out, which wasn't the case because we always change them when they are supposed to be changed and the pic you tried to use as proof wasn't even from this house.  You guys took over a month to remove the charge.  We have always paid rent on time or early every month.  We are asking for reparations for our wasted time and constant issues.  Please see our previous complaint on 2/28/25

  
  

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/27/2025 and 3/1/2025 I was charged fees for liability insurance. I pay my own liability insurance through ***** my insurance company. I have shown proof that these payments were made and bridge homes is refusing to credit my account and was pre warned about the matter by phone calls and by messages. I spoke to ******* on several occasions and was told that this matter would be address but there dragging there feet about a credit back to to account. This is call stealing to me. I want my credit of ***** ASAP before my next months rent and there playing games. Also I pay ***** a month extra for a discount service that offers air filters by monthly I was told. But I am being charged every month ***** with no filter until 2 months later. What kind of scam is this? I pay ***** a month for no service for a filter, but the charge stays the same. I asked ******* for an explanation for ***** a month but I don't get a filter every month, no reply. I want this looked into legally because I have been paying this fee since November of last year. I am really over this company's business practices and this really needs to be addressed with an attorney.

  Business Response

  Date: 03/19/2025

  Dear ******, 

  Thank you for taking the time to share your feedback with us. We genuinely value all customer input, as it helps us improve our services.
  
  We are sorry to hear about your recent experience with our company. We strive to provide exceptional service to all our customers, and its clear we fell short in your case.
  
  We have informed the property manager and regional manager about your situation. They will be in contact with you soon, but please allow them enough time to investigate this and reach out to you with a proper explanation. 
  
  Your satisfaction is very important to us, and we are committed to making this right.
  
  Again,we appreciate your feedback and look forward to resolving this matter to your satisfaction.
  
  Best Regards,
  
  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************
  
  
  

  Customer Answer

  Date: 03/19/2025

   
  I am rejecting this response because: This explanation is placed as a template for all tenants and it does not address my personal issues. Bridge homes is not to be trusted with there word no longer with me. It's all about action now, this has been going on for a long time as a tenent at every resident. So I need to see action not not words NO TRUST.
  
  

  Business Response

  Date: 03/20/2025

  Hello ******, 

  We received confirmation from ******* that she has been in contact with you regarding the Resident Benefits Package a few times. We understand that not every resident may feel that the package we offer is necessary, and we truly appreciate your feedback. However, wed like to clarify that the package is a requirement for all residents, as its part of our policy.We believe it helps maintain the quality and services we offer to everyone living in our homes. We understand if its not ideal for everyone, but we ask for your cooperation as it helps us ensure that all residents have the same benefits and access to important services.

  ******* also confirmed that she had been working with our accounting department to offer you a credit and as of today it is reflecting on your account. 
  

  If you have any questions or concerns about anything, please don't hesitate to reach out. We're here to help!
  

  Thank you for your understanding,

  Bridge Homes Customer Service
  ************************************* Suite 230
  *******************
  ************

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.