Complaints

This profile includes complaints for Mazda of South Charlotte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mazda of South Charlotte has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mazda of South Charlotte

  10515 Cadillac St Pineville, NC 28134-6341

  
• 

  Mazda of South Charlotte

  PO Box 242448 Charlotte, NC 28224-2448

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2nd 2025 I put down ***** dollar a 2019 Jeep Wrangler Unlimited. The vehicle had not been detailed yet and I asked about the rea bumper being repaired or replaced. We agreed on a final price of ****** dollars.July 5th 2025 I picked up the vehicle in which I had secured a loan form ****. They were sending the check for ***** via ****** There was an issue about the paper work and they done a credit check and had my sign some paper work to pay them with in so many days.On the way home the vehicle drove really bad wandering all over the road from side to side. Once I got home I parked it for a week and I eventually got it into ****** Jeep dealership in charlotte. I received a repair estimate The steering box needed to be upgraded and replaced to a steel one not an aluminum one which is *******, wheel alignment of ******, steering dampener of ****** The quote for the rear bumper *******. I dont expect them to pay for the steering box. Theres a chip in the windshield and the red paint on the hood was bubbled. I know it was in a minor accident but I didnt expect that it was repainted. On July 8th I received a message from *** the business manager that they havent received a check yet. I called **** and they gave me a tracking number and said it was mailed out and it would be arriving July 9th by 10:45 AM. I confirmed via ***** tracking that it was delivered and tried multiple times and was only able to get a hold of ***** Finally a day or two later I did receive a message from *** that they received a check This is nothing short of harassment. 1. The rear bumper not being repaired or replaced 2. The windshield being chipped 3. The vehicle not clean plastic bag, dog treat, french fry under the seat 4. I would like a copy of the repairs they said they made 5. Make sure they tore up the paper work on my credit check and promise to pay them.7. Odometer, Carfax shows mileage of ****** on 6/26/2025. The sales paper shows I purchased it with ****** miles

  Business Response

  Date: 07/21/2025

  We are in receipt of this complaint but unfortunately this is the very first time we've been made aware that there were any issues with this vehicle purchase. This customer has not reached out to us regarding any possible mechanical nor cosmetic issues with the vehicle. We welcome this customer to reach out to our **************** so that any issues regarding the vehicle can be addressed.

  Regarding the contact with respect to the customer's financing, please understand that this is common practice. When a buyer is interested in purchasing a vehicle using their own outside financing yet requests to take delivery of the vehicle prior to receipt of funds, they are required to secure backup financing in the form of a courtesy retail sales contract to protect the interest of the dealer. Should the outside lender fail to secure their loan by making payment to the dealer within a reasonable amount of time, the vehicle is still able to be financed using that backup alternate financing option. This allows the buyer to take delivery immediately rather than waiting for funds to be received. Of course once that primary finance source secures the loan, the alternate is voided.

  Again, please reach out to our **************** team with respect to any potential issues with the vehicle so that they can be addressed accordingly.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  I called the dealership several times and was transferred multiple times and left a message for the General Sales Manager, ***** ****** but never received a call back. Today I received a call from ******* ********. We discussed a few things and I belive that got the odometer issue resolved but there are still other issues. We discussed some options so hopefully they will follow through or take the vehicle back.
  
  Thank you. 
  

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Mazda of south charlotte on 6-18-2024. I paid in full with a check for the car and an extended warranty. I was told my tag would be transferred and the title mailed to me in 30 days. When this did not happen I called the dealer multiple times with no response. My tag expired in August so I finally had to drive to the dealer in my day off to find a solution. While at the dealership on September 10, I was informed by finance the title has=d a lien on it, this is why it was not sent to me. Mazda will not take the car back for a full refund, in fact they refuse to discuss any resolution with me. To date I do not have the title, my tag is expired, there is no communication from Mazda of south charlotte, and I have called Mazda of north a,***** repeatedly with no response. I just want the title to the car they sold me, that isnt too much to ask. If they cannot produce the title I would like a full refund and return the car.

  Business Response

  Date: 10/01/2024

  Given the complexity of this situation, we have reached out to the customer directly regarding this complaint and hope to have it resolved soon.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a concerning issue with a 2015 ******* ****** Sport purchased February 4th, 2023 from Mazda of South Charlotte. The ****** did not disclose a recall on the motor. I was not informed of an outstanding recall on the vehicle's motor. Unfortunately, the car shut off while my granddaughter was driving. A local ******* dealer in ********, **, diagnosed the issue as a faulty motor linked to a 3-year-old recall. We have only had this car 1 year and 7 months.Regrettably, the previous owner failed to address the recall, resulting in the new owner (myself) being held responsible for the, estimated, $6,500 repair cost. I have contacted *******'s ***************** and they suggested filing a claim with the Better Business Bureau (BBB) as they cannot honor the recall terms.I request your assistance in resolving this matter, considering the dealership's oversight in disclosing the recall and the resulting financial burden on me. I look forward to finding a mutually agreeable solution."

  Business Response

  Date: 09/30/2024

  To Whom it May Concern:

  
       Thank you for sharing the concerns described by the customer.  We have investigated the scenario described by the customer in an effort to understand and address the concerns.  However, more information may be available than we have discovered at this time, and we welcome any feedback regarding information which may have been overlooked so that we may assist further. 
        It seems that the manufacturer campaign the customer is referring to is *******'s service campaign # ***, which is considered a "Product Improvement Campaign," by ******* and not a recall, though it is still a campaign which is covered by the manufacturer when the consumer visits an authorized dealer in order to have it performed.  The campaign is a software programming which is intended to improve the vehicle's ability to detect engine failure.  Per *******, this campaign must be performed prior to experiencing an engine failure in order to qualify for a warranty extension on the engine.  If an engine failure occurs and this campaign has not been performed, coverage may not be extended.
        We have reviewed the concerns and the vehicle purchase transaction information for this customer.  The vehicle is a pre-owned ******* which was sold "As-is" due to the age and mileage of the vehicle, which means the original manufacturer warranty period has expired and our dealership does not have a separate guarantee applied to the ********************** should have communicated the need for this campaign to be performed directly to the customer after the customer purchased the vehicle.  Additionally,there are many resources available for consumers to review open campaigns or recalls for their vehicles, however the consumer must still take the vehicle to an authorized dealer for campaigns to be performed per the manufacturer's instructions.  

  
  Thank you,
  Mazda of South Charlotte

  Customer Answer

  Date: 10/01/2024

   
  I am rejecting this response because:
  

  Despite being sold 'as-is,' I believe it is essential for sellers to disclose critical information that may impact the vehicle's condition and value.
  
  
  The absence of disclosure regarding potential repairs has caused significant concern. As a customer, I expect transparency, especially for significant purchases like this $16,000 transaction.
  
  
  Shiftting the responsibility to the buyer to research outstanding campaigns is not acceptable. I request reconsideration and potential resolution to address this issue.

  Business Response

  Date: 10/03/2024

  Hello and thank you for your reply. 
  We appreciate the difficult situation the customer is trying to navigate, and we would like to help in any way we can,though it will require cooperation and understanding from the customer.   
  To add clarification to our prior response, we are willing to help the customer find a resolution.  The challenge we face with the customers request is that there is no coverage, unfulfilled promise,or guarantee applied by our dealership related to the purchase of this vehicle. As the customer has acknowledged, the vehicle was purchased As-is, which does not imply coverage of any kind.  We are also unable to agree with the customers statement regarding an absence of disclosure. We make the Carfax vehicle report available through many methods, such as through our inventory online, where customers can view and download the report for free. 
  As there are no unfulfilled promises related to the sale of this vehicle, no coverage implied, and the considerable time the customer has owned the vehicle,we have no clear path forward to extend coverage for repairs related to a campaign which belongs to a different automotive manufacturer.  So at this time, we must decline the assistance requested by the customer.  
  We would suggest speaking directly with ******* regarding concerns which are related to their product, campaigns,or special application of ******* warranty.  If the customer would like to explore other possible solutions, we are happy to reach out and discuss so that we can learn more about the customers circumstances and determine if we are able to address their needs and help find a satisfactory resolution.  There are many considerations which should be discussed, such as the cost of the repair compared with the value of the vehicle, and we feel it would be better to learn more about the customers goals and the status of the vehicle so that we may be able to propose other solutions. 
  Thank you,
  Mazda of South Charlotte

  Customer Answer

  Date: 10/03/2024

   
  I am rejecting this response because:
  
  The original Carfax report, provided at the time of sale, did not indicate any open campaigns or recalls. However, I have since discovered an open campaign that was not disclosed.
  
  I find it troubling that the dealership was aware of this issue yet failed to inform me prior to the sale. As a consumer, I expect transparency regarding known problems.
  
  For clarification, I would like to understand your dealership's procedures for selling 'as-is' vehicles. Do you conduct maintenance checks, review ****** reports, or verify campaigns and recalls before sale? Or do you sell vehicles in the condition received, without ensuring compliance with outstanding campaigns?

  The attached Carfax report confirms no open campaigns or recalls at the time of purchase. I reserve the right to pursue legal action if a mutually acceptable resolution, including repair or replacement, is not achieved.

  
  

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting my vehicle fix there they act like because I'm black they don't have respect for black that come there I need a payment asap the employee are rude to blacks I had send my white friends in they got treat different they be act like when you black in the phone it's no one to talk to but my white friends call and got service immediately all of us work at the same company but we all have Mazda y'all are not bosses I'm am government bound you don't disrespect us need a payment they need to reach out I **********

  Business Response

  Date: 07/05/2024

  Response in attachment as it exceeded the character limit.

  Customer Answer

  Date: 07/24/2024

   
  I am rejecting this response because:

  They didn't provide services the vehicle they did give a loaner with repairs not done they ask for the loaner back vehicle is not been worked on due to employees personally problems should be kept at home not a place of business the vehicle needs to be inspected and a lot of other issues was not performed due to the bbb telling them that I filled a complaint

   

  They had for two weeks and a half now I'm without a vehicle and the career I have doesn't look good due to Mazda dealership on south Blvd should keep personally problems at home not at a form of place of business

   

  *********************************

   

  
  

  Business Response

  Date: 07/31/2024

  To Whom It May **************************************************************************************************************** refer to our previous response to this customer complaint.  We feel it will be best for the customer to work with a different service provider in the future.  

  Customer Answer

  Date: 07/31/2024

   
  I am rejecting this response because:
  The van wasn't fix and they told me it was but it hasn't been work on they told me the ** was fixed also other multiple things were fix and wasn't I do want some type of payment 

   

  Business Response

  Date: 08/01/2024

  The air conditioning was out of refrigerant, so we added refrigerant and a UV dye so that if there is a slow leak causing the loss of refrigerant, it will be much easier to identify what parts need to be repaired.  The vehicle needs to be operated with the air conditioning turned on until the air stops blowing cold and begins to blow cool or even hot, which indicates the refrigerant has leaked to a low level again.  Then the vehicle needs to be reinspected to determine the source of the leak and replace any failed components as-needed.
  

  It can take days or even months to reach the next stage, depending on how quickly the system is leaking and how often it is operated.  The vehicle is returned to the customer during this stage for this reason. This is a standard procedural step with symptoms of this type, and it costs $190 + to perform.  The customer was not charged for this service, or for the loaner vehicle he has enjoyed during each visit
  

  We performed a comprehensive review this customers brief history with our store.  We were unable to find merit related to the customers concerns, and determined that no further action should be taken for the purpose of attempting to satisfy this customer.  This is why we informed him he would need to work with a different provider in the future.  The customers most recent request to be paid for services and amenities we provided him at no charge has demonstrated the baselessness of the customers complaints, and reinforces our decision to end our business relationship with this individual. 

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15th 2024 I bought a used car from Mazda of South Charlotte. I made it clear to the salesperson that I had financing in place through my credit union. Unbeknownst to me the salesperson sent a credit application to Mazda Financial as well as three other lenders. I was never made aware that he was doing this and I never gave them permission to do this. I have reason to believe that this has negatively affected my credit score.

  Business Response

  Date: 03/14/2024

  This customer did express a desire to finance his vehicle purchase through his credit union. However, when executing purchase documents with our finance staff, he chose to sign the attached credit application in order to attempt to see if one of our available lenders could beat his credit union's finance rate. Unfortunately our lenders were unable to compete with his credit union's rate so ultimately he did choose to finance with his credit union. At no point was this customer's credit ran without his signed consent and authorization. 

  Customer Answer

  Date: 03/14/2024

   
  I am rejecting this response because:I am rejecting this response because: That does not appear to be my signature. I believe that signature is fraudulent.  And why would I sign a
  loan application for $431? I made it quite clear to the salesman that I did NOT want to obtain credit elsewhere. I will be pursuing legal action against this dealership.
  
  

  Business Response

  Date: 03/20/2024

  This customer has advised that they do not accept our response, alleged that our company was potentially involved in fraudulent practices, and that they intended to seek legal action. Our company has absolutely done nothing of the sort. There is nothing additional to be added to this complaint.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle here in 2022, and paid it off in 2023, qualifying ** for a substantial ************* Refund. We have called the dealership a total of 7 times over 4 months to claim the refund, and have been given different instructions every time. I went in person when instructed to do so, and was told no one was available to help her, to come back later around 5. I did, and was told, again, no one could help me. This was after 6 different phone calls over the past few months, where she was told the check was in the mail, the check would be in the mail, and other avoidant and false answers to that effect. They do not care once they've made the sale.

  Business Response

  Date: 03/11/2024

  We regret that this customer has had such a frustrating experience with this product cancellation. Our check# ****** in the amount of $954.56 was issued in January 2024 but still shows outstanding. I have now stopped payment on that check and am re-issuing payment. The new check (along with a copy of the previously issued payment showing that the stop was placed today) will be ready for this customer to pick up at our dealership today. If the customer would prefer it to be shipped overnight with **** this can be done as well. I'll just need the customer to advise of the correct address to which it should be shipped. Please email me at **************************************** to advise as to the preferred method for check retrieval. Again, we're very sorry that this situation was not handled appropriately and hope to earn this customer's business in the future.

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract for purchase of a leased vehicle that specifically laid out EXACTLY what I would have to pay to purchase the vehicle at lease end and am now being told, at the last minute and after the last payment has been made, that I must now take the car to the dealer and pay them the $799 doc AGAIN on top of what is listed. I have pleaded with Mazda Financial to assist me but they just keep saying the dealers are independent and they refuse to intervene. My contract clearly states "9. Purchase Option at End of Lease Term You have an option to purchase the vehicle at the end of the Lease term for $14,722.40. The purchase option price does not include official fees such as those for taxes, tags, licenses and registration" THAT IS ALL IT SAYS anywhere about the lease end purchase. It does NOT say that you will have to go to the dealership and pay an additional $799 for them to do ten minutes of paperwork. The contract goes on to say "This lease contains the entire agreement between you and ** relating to this lease. Any change to the lease must be in writing and both you and we must sign it." There has been no such change made. They are in full breach of the contract and told me they can do whatever they want in this situation. Between the dealer and Mazda, they agreed to the terms and signed the contract just as I did. This is unscrupulous and predatory to hit folks at the end of the lease for more money than they contracted , bargained and planned for.

  Business Response

  Date: 06/22/2023

  Our dealership's policy is to charge a flat document administrative fee on every car deal. The administrative requirements involved with a vehicle lease, retail purchase, or lease buy out purchase are all the same. Per ** General Statute 20-101.1, we have notices posted in all required dealership locations stating that this may or will be charged in connection with the sale or lease of a motor vehicle. Attached are the stated statute language as well as a photo of a notice posted in our dealership. While we'd love to have the opportunity to earn this customer's repeat business, they do have the option to visit any Mazda dealership to complete their lease buy out they choose. 

  Customer Answer

  Date: 06/22/2023

   
  I am rejecting this response because:  Regardless of statutes allowing a dealership to charge a documentation fee on any given deal, I have a contract that lays out EXACTLY what can be charged to me to purchase the vehicle.  The contract provisions are attached and state that I may purchase the vehicle for $14722.40 plus "official fees such as those for tax, tag, license and registration".  That same contract also includes the $799 documentation fee paid on this vehicle at signing.   The response itself is typical of the experience of dealing with this business, falls far short of addressing the well documented issue and is disingenuous at best.
  

   

  
  

  Business Response

  Date: 06/23/2023

  There's nothing additional to be added to this complaint. It's clear that the complaintant does not feel that a ************** dealership has the right to charge administrative documentation fees to assist in covering the costs for processing a car deal; or that they feel a dealership only has the right to do so in certain cases of their choosing. Unfortunately this is inaccurate according to the previously cited state statute regarding this extremely typical business practice.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in the 2022 Mazda CX-5 I purchased from Mazda of South Charlotte, so I reached out to the dealer 3 times for a refund, and I previously provided the documentation required (which I also attached to this complaint). Initially when I reached out to ******, he told me to send him the buyers order for my new vehicle, which I did, and I also attached a copy of the odometer disclosure statement which shows my old vehicle was traded in. I reached out to ****** again asking for feedback on whether or not the documents suffice, and I received zero response. The Gap Addendum cost $895, so obviously I expect to only receive the prorated amount back. I also attached a copy of the original gap addendum when I originally purchased my old vehicle from Mazda of South Charlotte. This is now my second BBB complaint against this dealer, the first one was already resolved and is a separate issue from this.

  Business Response

  Date: 11/21/2022

  We regret to hear that this customer has experienced frustration with attempting to cancel and be refunded for an aftermarket product purchased through our dealership. The ***************** is reaching out to the 3rd party issuer of this contract to process the cancellation and refund as we speak and will communicate the status of any refund due to this customer today. Again, we apologize that this matter was not handled appropriately from the beginning and will rectify the issue immediately.