Customer ReviewsforQueen City Audio Video & Appliances

Horrible service. Bought a refrigerator/freezer and the delivery men were deplorable. They could not speak English and after trying unsuccessfully to communicate with them, they loaded the new refrigerator on the truck and left. My experience in reporting the issue to Queen City ************** was even worse. The delivery was scheduled the next day and the new team was better but they were rushed. One gentleman asked to use my bathroom and one of the door handles on the new refrigerator was not screwed on tightly. To add insult to injury I discovered that some tools out of my garage were stolen. I highly suspect the first team. QC Appliance was unresponsive. Over the years I have spent over $20K with this company, but NO more. I emphatically do NOT recommend them! *****

Wish I could give it a zero. I did not want a dishwasher and asked for a refund. *********** assured me he could initiate the refund. After several weeks elapsed, I noted that my credit card had not been credited. I called back and was told that if I game them my credit card information, they would credit my account. (Really?). I told them I was not comfortable giving my credit card information over the phone so would be sending my husband in. When he went in, he said it took three people to figure out how a credit could be issued, but was, ultimately, told it was done. After checking my credit card statement over the next few weeks, I realized that no credit had been issued. I have called several times since then. I was told by ******************* that a check would be issued by corporate. It has been more than a month. I have called ******************* at Queen City several times to let her know that I still have not seen any check. Why are they keeping my money? Why is it so hard for a refund to be issued?

I was very pleased with the delivery and set up of my new refrigerator. Although only one of the three men appeared to speak English, he communicated well with me. Both my old and new refrigerators were very heavy and getting them in and out of the built-in cabinetry was a challenge, I could not have asked for a more professional installation. They took special pains to avoid damaging my hardwood floors and avoiding my hanging foyer light. I know most people dont leave reviews unless they are unhappy. I wanted to share a very positive experience!

I didn't have a problem with the sales staff. They appear to be great at their job. My problem is with the delivery service. They stole items from my house and they took my old washer and dryer, but just dropped off the new set. They said they couldn't get the old hoses disconnected and just left the washer and dryer in my hall. I was able to remove one of the hoses by hand and the other with a wrench. Laziness is the problem. I found the old dryer vent hose under my bathroom sink. And couldn't find the $120 bottle of cologne missing from my bathroom counter. Get rid of your delivery service staff!

Son los ms ******** en ************ hay estn los ms ladrones ****** es el mas basura de todos busca la manera de ser la victima cuando es un poco hombre falta de respeto no valla no les Compren a estos revistas narcisistas

I chose this store because it said it had a 4.6 rating and **** my salesman, I thought was being most helpful in helping me with my decision. I am in **** and he is in ********* ****. Once decided on the washer, my husband left and went and got it because he said it was the only one he had, it was in black and the only one at the warehouse. I chose this washer because I needed a sanitize cycle, the one I have does not have this cycle. I called as soon as I realized the washer was the wrong one, it had been almost a week because I had been in the bed with a migraine as I told not only **** but the store manager, ****** as well. We sent pictures showing it wasn't being used, still had the factory stuff in it. I had bought a **** series and was given a **** series. I have been given the run around since the 3-21-2023, today is 3-25-2023. I just called and ***** wants to pass me to ****** and ****** the store manager wants to pass me to ******, neither one of them seem to be able to help me. They gave me the wrong washer/dryer because of one number being put in wrong, a 4 instead of a 9, and refuse to give me the washer I ordered. When my husband drove an 1 1/2 hours to ********* to pick up a washer we ordered in another state, he had no reason to think he was given the wrong one, they put it on the truck, my husband didn't go in their warehouse and pick it out...a mistake was made with an easy fix and Queen City Appliances refuses to correct their mistake. They also want to charge me a restocking fee of 20% per appliance for their mistake. Easy fix, give us the correct washer and put this one back, it will not cost a $180.00 per appliance to put it back in there warehouse. So, just because a store has a supposed good rating and a nice salesman, as mama always said, beware of the nice ones...If you buy from Queen City Appliance make sure you got what you purchased, apparently, they do no wrong...I just needed a new washer/dryer with sanitize cycle for medical reasons...

Absolutely horrible customer **********************. We bought kitchen appliances there for a remodel. The dishwasher had two big dents in the back, one of which you could see when you opened the dishwasher. So, *********** didn't install it. Trying to get a replacement has been ridiculous. We keep getting the runaround by their staff. They never call back when they are supposed to. And it has delayed our remodel. I would not recommend anyone buy from this place.

not too good about 1 year ago I bought a Beko dishwasher.Problems from the start with the door seal.Steam made our counter top swell up and they came back several times to work on it and finally got it.Today the right side seal has slipped down again.Front plastic panel on top has a inch and half crack it in.The black piece of plastic under the door at the bottom is loose and can`t get it to stay on.My wife hates it.It is a very quite dishwasher.I bought it from the Monroe store.I called the salesman and he emailed me a link to request some warrenty but they never answered.So,now we are stuck with this thing.Queen city is problally a good place but I would go else where if I need another appliance unless this can get resolved.One star so far but if they can help I would gladly give them a really good rating.Thanks,************

We bought a new house and the builder chose this company, we did not. We had issues from the start. The first fridge had a kink in the hose to the ice maker so it would not work. A few days later the tech came out and said it was unrepairable and that he would suggest a replacement. They had us pay a restocking fee of $100.00 and we had to wait for the new fridge to be delivered. The new fridge was delivered Friday, and by Sunday early morning all of the ice had melted, the fridge was beeping that the temp was too high, and all of our food was ruined. We called and spoke with the store manager *********************, and he advised that he could not do anything about the food (even with an itemized receipt), and that the soonest a tech could come out was weeks away. We explained that we have a baby in the house and being without a fridge was not an option. **** said there was nothing else he could do and a refund was not an option. I called another store manager, ****************, and he advised he would look into it and call me back the following morning (today). Of course he did not return the call. We reached out to our home builder as **** had ghosted us by this point and would not return phone calls. **** answered for the builder no issue. This company should be out of business. Their customer ********************** is garbage, their products are even worse, and their management is the worst. Would not recommend. Save yourself and go elsewhere for your appliances.

This company has the worse customer ********************** of any ********************** I've ever dealt with, **** at the morganton store is the most unorganized and the biggest lier i've ever dealt with. There is no follow through