ComplaintsforQuimbee

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was an employee of the City of ABQ in Nov 2022 when I first set up a continuing education account with a payment from a city business credit card. I am no longer with the City of ABQ. Quimbee billed $199 for a renewal to the City's credit card on Nov 30, 2023 for services to be rendered from Nov 2023 to Nov ****. the City and I both reached out to their customer service email and I provided updated billing information, and asked Quimbee to refund the City and bill me instead. Quimbee did not have a customer service phone line. **********************'s representative (****) via email, provided a $100 partial refund to the City, but refused to fully refund the City and charge me instead, claiming "this is not something we do."I am baffled why Quimbee's own representative insisted on leaving Quimbee itself short the $100 that it refunded as well as short changing ****** by $99, while refusing my attempt to pay the full $199 to Quimbee for the Nov 30 invoice (EA2BD048-0003). I am trying to pay Quimbee and all we need is for Quimbee to bill the correct credit card and refund to the card incorrectly charged so as not to mis-use *** taxpayer funds.

  Business response

  12/15/2023

  Please find our response attached above. Thank you again.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to cancel my membership since 2019 ! I have sent numerous emails about cancellation and never received a response. They have collected a total of amount 700 dollars for a service I have not used. I think it should be criminal for a company to operate with email and bot being the only means of communication.

  Business response

  10/04/2022

  Hi there,
  
  Thanks for sharing this complaint with us. Quimbee provides support via live chat and email, and users are able to reach out to us anytime (if it's after business hours, we'll still receive the message and respond the next business day). Users are also able to cancel a subscription anytime from their account settings page.
  
  I found this user's account and canceled it immediately. We had no prior record of this user reaching out to us, nor had an attempt been made through our system to cancel the subscription.
  
  I have also refunded the past six months of payments as a courtesy, although our Terms of Service state that payments are nonrefundable.
  
  I hope this helps. If the user has any questions, they are welcome to reach out to us anytime by emailing **********************************.
  
  If there is any additional information that I could provide to help resolve this matter, please let me know, and I'll be happy to do so. 
  
  Thanks again, and I look forward to resolving this complaint.
  
  Kindly,
  
  ***************************
  Quimbee Customer Happiness Manager

• Initial Complaint

  11/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for a 7 day trial for Quimbee.com student service in August 2020. I went a few days over the free trial and had to pay for one month and cancelled. I have not used the product since August 2020 but have been charged $24.00 since then every month. The website has no way to contact and dispute the charge. I am seeking refund of all monthly charges from September 2020 to November 2021.Thank you.

  Business response

  11/16/2021

  Quimbee
  ***********************************************************************************************
  October 10, 2021

  
  ATTN: Kisis *****
  Better Business Bureau of Southern Piedmont and *********************************************************
  

  RE: Complaint ID #********
  

  Dear **************:
  

  Thank you for the chance to respond to this complaint.
  

  When users sign up for Quimbee subscriptions, they agree to our Terms of Service which authorize us to **** the payment method on file unless the user cancels their subscription. Users may cancel their subscriptions on our website or by contacting our support team. In the case, there was no cancellation request on file, and the customer was billed monthly from August 2020 until he reached out to us on November 15, 2021. As soon as he contacted us, we canceled his subscription effective immediately and refunded his last three payments as a courtesy. We understand that these things happen, and that students sometimes forget to cancel.
  

  Further, the subscription was used through the month of January 2021, so the customer was aware the subscription was active beyond September of 2020.
  

  The customer has also disputed a payment.

  We have reached out to the customer to offer him an additional two refunds, and an additional third refund if he agrees to withdraw his dispute. This would equal a total of six months' worth of refunds.

  Thank you again for the chance to respond to this complaint. We're hoping this is a satisfactory solution. If you have any questions, please reach out to us anytime at **********************************.

  Kindly,

  ***************************
  Quimbee Customer Happiness Manager
  

  Customer response

  11/18/2021

   
  Complaint: 16146348
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩