ComplaintsforBrownlee Jewelers

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I left a watch and eternity band at brownlee jewelry for repair- my watch needed a battery and ring missing a diamond. My Husband came in to pick up the jewelry and was told he needed a ticket, so I brought the ticket in and ******* told me they couldnt find it and to give him a a couple days to find he would call me well a week went by he never called. When I called I asked for manager, ***** she told me she would call me back she never did. When I called her she said to send ticket #**** to her phone. I did she still didnt call me. When I called she said the employee does not work there anymore and she showed it was picked up. I told her no its wasnt because I have the ticket well this went back and forth between her and *******. I requested a call from owner with both of them and I as of today have not got a call from the owner or his son *******. I hope he questions them why no ones? Its been over a month no calls no jewelry. I have my ticket I want my jewelry or replacement. I think they gave my jewelry to someone else because they had a ticket very close to my number.

  Business response

  08/22/2023

  ********************* brought in an eternity ring to replace a diamond on September 21, 2021. It was completed and ready on September 28, 2021. She picked up and paid $65.00 plus tax for a total of $69.71 on October 19, 2021. On October 21, 2021, ********************* paid for 3 batteries installed in 3 watches for $27.96 plus tax.  On June 28, 2022, ************ paid for 4 batteries installed in 4 different watches. On July 8, 2023, ************ paid for 3 batteries for 3 different watches. But ************ seems to be referring to a watch she left with the eternity ring which was delivered and paid for over 2 years ago. THE TICKET SHE PRESENTED IS SEVERAL YEARS OLD AND SPECIFICALLY SAYS not responsible for goods left over 60 days.  I believe *********** found this old claim ticket and is trying to claim she never picked it up.She has been in our store on several occasions since the time she says she left it and never once asked about the missing items mainly because they have been delivered. Nevertheless, we are not responsible for merchandise left over 60 days and will be willing to go to court if ************ chooses to proceed with her false claims.

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put two watches in for repair at ***************** Jewlers @ ***** 1. an Invicta watch silver with gold face and gold link down middle of the band. 2.I also purchased a battery for a 2nd watch a ************** watch silver with blue star in the face and blue and gray fabric band, i paid for the battery and said that i would pick them both up at the same time. the cost of the repair of the Invicta watch was $200.00 i paid $100.00 on that repair. when i called about the repairs it was the 15th of Dec 2022 at which time i was told by the mgr to call back in a few days, i did and he said that he would continue looking into it. Well finally no contact from them thats when i called ******************************* and spoke with him he said for me to call him back after the holidays and i did at that point i texted him on Jan 10th 2023 at 5:38 pm he texted me back at 5:39 pm same day and said he would call me in the am when he got in the office., well the next time we spoke was when i called and left him a message on Feb 2nd 2023. at that time he explained to me that he would sell me a watch (cowboys) at his cost and that he would work with me on a similar watch to replace the Invicta watch i told **************** that was unacceptable to me and that i would further pursue this matter and that's why i am contacting your business.

  Business response

  02/21/2023

  What ************* doesnt mention in his complaint is that he brought the Invicta watch in on April 30th, 2017, almost 5 years ago.If ************* had his claim ticket it distinctly states
   NOT RESPONSIBLE FOR MERCHANDISE LEFT MORE THAN 90 DAYS.
  We do show where ************* lest a deposit of $100.00 for the repair. He is welcome to arrange with the store manager to come and receive his deposit back. I suggest that he set up an appointment at the University location with the current store manager *************************** to have this matter settled.
  As for the cowboy watch we have no record of him leaving in our system. And just like the Invicta watch.
  WE ARE NOT RESPONSIBLE FOR MERCHANDISE LEFT MORE THAN 90 DAYS.

  Customer response

  02/23/2023

   
  I am rejecting this response because:
  1.surely the watch was left over 30 days, but during that period there never was any kind of communication about it was ready for pickup , no phone calls, no written notices, it was past thirty days when i went in and made the $100.00 deposit thats when i purchased the battery for the Cowboys watch, that all of a sudden now they have no knowledge of.

  2.**************** himself said that  they have merchandise that has been left there over 20yrs.

  3. And now he wants to give me the $100.00 deposit back and just walk away without anything, they may not mean much to them but they have great sentimental value to me, because the Invicta watch was given to me as a five year reward for service on my job, and the Cowboy watch purchased in ****** at ***** stadium.

  4.So their offer is not sufficient to me, because it appears to possibly be a case pf employee pilferaging, that's why companies have insurance ! 

  5. If this cannot be resolved then i plan to take further action.

  Business response

  02/27/2023

  We apologize for any inconvenience caused. We understand your dissatisfaction, however, our policy states that we are not responsible for any merchandise left more than 90 days and you failed to claim *********** for almost 5 years. We regret that we cannot accommodate your request in this case.
  I recommend your only recourse is to take a legal route if you feel you are entitled to a resolution.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 28th, 2022, I was charged ******** dollars to get a diamond set according to a rendering Brownlee Jewelers gave me with the due date of June 2nd. Unfortunately, when June 2nd came the setting was wrong. They promised to fix the setting to what I ordered and it would be ready the day before I propose. On June 18th, the day before my proposal, I went to pick up the ring to find that it was not set correctly again. I was forced to propose with the wrong ring. When asked what Brownlee Jewelers was doing to fix the situation, they said I was lucky they were not charging me to get it reset. This is egregious and a massive insult. I demanded that I receive a full refund and the correct setting but they would only refund 200 dollars of the original cost. After 71 days since originally purchasing my setting, I got the correct setting... I am seeking a full refund for bad business practices and waste of time. I attached a document with my transaction history and date. I can provide more documents if needed.

  Business response

  07/14/2022

  this matter has been taken care of please contact the individual that filed the claim to confirm

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩