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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Starting 4/9/23 I submitted 4 warranty claims on items that needed to be repaired on my house. Outside water faucet leaks horribly. Nail sticking out of flooring. 4-5 nail pops. Vinyl siding fell off.My warranty didn't expire until 6/15/23. I never recieved a call to fix any of the items.7/2/24 I recieved an email from the warranty department that 3 of the 4 claims were completed, which was false. I tried to call them 7/3/24 but they were closed. Still had not recieved a single call about fixing any of the 4 warranty claims. I emailed them back 7/5/23 letting them know that none of the warranty claims were addressed or completed. I was asked to show proof that the items weren't completed by sending photos...... I immediately sent back photos and videos.I finally recieved a call on 7/17/23 and was told that I would receive a call by 7/21/23 to schedule repairs. Still have not heard anything as of 7/24/23. None of the 4 warranty claims have been repaired.This company should be held responsible for repairing items that are covered under warranty.Business response
07/26/2023
Good morning *************, as you may know, we have a new ** warranty manager, ********************* ***** is working through issues created by our previous warranty manager (i.e...checking off work as being completed which actually was not). I know he is in contact with the applicable subcontractors regarding the issues at your home and we will certainly try to get things addressed as soon as possible.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.