ComplaintsforEmpire Communities
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New home constructed by **** Custom Homes, (now ********************** with occupancy in May 2018. Since the completion of the home, we have had a continuous problem with a recurring drywall crack with attempted repairs being done by the builder several times with no resolution. Eventually, the builder refused to attempt any more repairs and referred us to the **** Home Buyers warranty stating that the repair would be covered under that warranty. Upon discussing the repair with ****, they state that this repair is not covered. This is a problem we have had since we moved in to the home in 2018 and we have not had a resolution to this despite numerous attempts to correct. Correspondences with the builder representatives are attached.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
8008 Corporate Center Dr Ste 300
Charlotte, NC 28226-4489
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.