Business ProfileforCall Dad, LLC

In June of ************************************************ my house. Over time we noticed a musty smell when the A/C was turned on. In July of 2022 I had the same company reinstall all the ductwork, both intake and distribution, and a purifier system. However, the musty smell remained. One of their technicians said it could be a dirty coil. On April 6th of 2023 I had a technician from the company come out to inspect the coil. When he opened the system, he found insulation from ceiling resting on top of the coil, mildewed from condensation. He pulled what he could out by hand, but said that it was obviously the company's fault, given that they had installed all the systems, that it is a sealed system so the only way for that insulation to get there was either in the original install or in the install of the intake during in 2022. He said the company would be in touch to schedule the cleaning - he mentioned that besides the handfuls of insulation, the coil itself was dirty. I am under warranty for parts and labor. I have called the company several times, each time their operator says the only person that can help me is the manager and that he will call me back. I have had no calls back, it's been two weeks, and we are breathing mildew and have a 10 month old baby. From their literature: "So, since you spend up to 90% of your time indoors, its important to consider the impact these pollutants [mildew] can have on your long-term health."I have tried my best to contact them, but it has been two weeks and I have left multiple messages. I would like the company resolve the shoddy installation with a proper cleaning of both sides of the coil - there should not be any foreign material on the air conditioner coil, especially material that retains moisture and leads to black mildew inside the brand new ductwork. I tried to contact them through normal means but I cannot get anyone to answer any questions about how we can resolve or when we might schedule.