Business ProfileforParks Heating & Cooling, Inc.

We had a Lennox outdoor AC unit and gas heat installed in April of 2021 at the cost of $8,700. Last month 2/19/2024 our heat stopped working properly. We called Parks Heating and Cooling because it's under warranty. They came out and said the *********** ************ Valve needed replaced on a less than 3 year old unit. He replaced it and charged us $414 to replace it. When I called the main office to complain about being charged I was told that's how they make their money charging labor to replace warranty parts. Today one month later we are having the same problem and concerned about being charged again on a warranty part if this is going to be a monthly issue I can't afford to keep paying monthly to replace warranty parts. No one at Parks was helpful about being charged and would only say that's how they make they make their profit and it is what it is was his words. Now I am probably going to be charged again one month later for the same issue on a warranty part. This is the worst business I have ever had to deal with and would never recommend Parks to anyone.