ComplaintsforAlliance Credit Counseling
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Complaint Details
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Initial Complaint
07/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am a client of Alliance Credit Counseling located in Charlotte NC. I have not been able to reach them for several days & every phone number I call, either says leave a message or states that the number is no longer in service. I need to know what is going on with this company. They are currently taking money from my account to pay my debts. Up to now, everything was fine. But for over a week, I cannot contact them. Can someone please get back to me on this before another payment is due them?Business response
08/10/2021
Business Response /* (1000, 12, 2021/08/10) */ According to our records, Ms **** received a response containing the information she was seeking on the same day as she filed the complaint. Our records in narrative are included below the information regarding . On July 28, apparently the same day as filing the complaint with the BBB, Ms. **** contacted the Virginia Bureau of Financial Institutions, who contacted us the same day. After resolution, we received the following message from the Virginia BFI the morning of July 29: On Jul 29, 2021, at 8:28 AM, Melissa M******* *********************************** wrote: Jerome, Thank you very much for your assistance. Ms. **** has also emailed and said that she had been contacted by you as well. I have closed the complaint matter at this time. Thank you again for your response to the concerns of Ms. ****. Melissa M******* Principal Financial Analyst Virginia Bureau of Financial Institutions This complaint was resolved prior to our notification of a complaint to the BBB. Further records include: On 07/28/2021, client sent an email stating she's like to be contacted. Jerome emailed her the remaining balance estimates, Alliance account login details & credit report information. Client also contacted Virginia Bureau of Financial Institutions to indicate she'd had trouble contacting us. Client responded to our email that she wanted more information than what was in the email, so Jerome called the client. She stated she was frustrated because she logs into her Alliance account weekly but the site was down - therefore she thought we were frauds (because she doesn't get creditor statements or check her credit report to see that the payments are being made via the DMP). Client was getting beeping sounds on one or more direct employee extension numbers no longer in use. It appears that she did not check the website for available numbers. Jerome explained that we have less phone numbers than the 100 or so we had before & we'd received her voicemails from today & Monday (voicemail greetings state call back happens after research of the stated issue). Jerome advised the client that I.T. has rebooted the website & it's working. Jerome advised he logged into her account successfully & client advised she'll try again tomorrow. Jerome also texted the client the login & credit report links so she can verify balances. On 08/03/2021, client emailed that she'd like to pay off her accounts, remaining so Jerome reached out to creditors for the most accurate balances and pay offs. Jerome texted & emailed client the balances and contact information needed to pay off the accounts directly. Jerome also sent a cancellation letter to the client as we'd closed out her account per her request. Client thanked us for our help.
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Contact Information
8000 Corporate Center Dr STE 114
Charlotte, NC 28226-4214
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.