Business ProfileforDivi Hotels Marketing, Inc.

Through extreme distortion of facts and flat out fraud they convinced ** to sign the contract. When we tried to cancel they denied ** turning our honeymoon into a nightmare.False and deceptive sales practices as follows:False Claim of Buyback Options: the sales representative repeatedly assured us that Divi Vacations would buy back the timeshare if we were dissatisfied any time during our ownership of the timeshare.This was a pivotal factor in our decision to proceed with the purchase, as it mitigated perceived risks. However, we later discovered this claim to be a bold-faced lie, as confirmed by a customer service representative who stated that divi Vacations does not and has never conducted buyback. Had we been aware of this deception, we would not have entered into the contract.Misrepresentation of Maintenance Fees: Divi Vacations stated that all maintenance fees would be waived the first year, the sales representative said " you wouldn't pay any fees in ****", a crucial detail in our decision-making process. On the contrary to this assurance, on day one we received a maintenance bill due on January 1st, **** for the maintenance fees of the following year ****. A few days later we were denied access to our account due to non-payment of fees we were told would be waived. The deceptive presentation of this information requiring payment through **** for access to the account in ****.was misleading and contrary to what we were led to believe during the sales pitch.Incorrect Rescission Period Information: we were informed by the sales team that we had a one month window from when the account became active online to rescind the contract. However, upon contacting Divi Vacations, we were told that we owed fees that should have been waived, and we were denied the option to cancel within the period we were explicitly told. The discrepancy between what was represented and the actual rescission policy is clear evidence of deceptive practices.