Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 18, 2021, I purchased a subscription to the companies Life Subscription App. I had some issues with the app the first day. The company says you have a thirty day trail, and if you are not satisfied you can get your money back. I cancelled my subscription the next day as I was having some issues with the app. I had some issues with ordering a gift card and was refunded by a different company for that. I am still waiting to receive my $32.10 for the app. I have been in correspondence with a customer service rep named ****, and was under the assumption that they would send a paper check. The rep mentioned that they tried to refund the card, but the card was no longer valid. I explained to her that my account was hacked and the bank was sending me a new card. It was at that time I was told I could get a paper check. on April 1, I e-mailed **** my address. I continued to e-mail **** and she always mentioned she would look into it. But I still haven't received my refund.
Business response
09/03/2021
Business Response /* (1000, 17, 2021/08/25) */ August 25, 2021 Dear Better Business Bureau: Re: Case # ******** Thank you for forwarding this complaint. We take these complaints very serious and respect the position of the Better Business Bureau. The customer submitted a refund request to Life Leadership, LLLP ("Life"). As the standard process for refunds, an attempt to refund the authorized credit card was processed but declined. The customer communicated with us her card had to be replaced. Our Customer Service Department submitted a physical check request for the full amount but, due to an internal communication error, the check was not processed. On August 16th, a full refund in the amount of $32.50 USD was successfully processed to the customer's updated credit card. We've received verification from the customer on August 18, 2021 that the refund was received. We value our customer base and take great pride in the service we provide. This gives the customer a 100% refund on all interactions with Life. Thank you for your time and consideration. Please confirm to the undersigned that the case was satisfactorily resolved. If you have any further questions, please contact us. Sincerely, Life Leadership, LLLP
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.