ComplaintsforCarolina Biological Supply Company
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had to drop a class regarding my college degree and need to return the lab kit I had to buy for that class. I haven't even opened the package because I ended up having to drop the class before the package even got here. They refuse to give me a refund and let me return it despite it being completely unopened and untouched in the box. They keep trying to shove me off to my college when my college doesn't supply me with this kit, Carolina does.Initial Complaint
10/25/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 2 biological samples from this company: live didinium (vorticellids) and live Chaos (Pelomyxa) carolinensis (amoebas). The amoebas all came dead except for one--and I could tell that they had been dead for some time since some were completely dismantled by protozoa already. The company asked me for a review and I posted this message, showing photos of the dead amoebas. The company emailed back the following: "It cannot be published to the website" and suggested that I edit the review and change the "I found only a single amoeba alive in the container. All the rest were exploded/dead." part to something else. In other words, they will not publish a bad review. It is unacceptable and this is not how businesses run in the US. So now, not only do I want my money back with an explanation of what they charged me for since the specimens were clearly not alive, but I also want to file a complaint against this company for practicing unethical business practices.Customer response
11/05/2021
I have not heard from the business in response to my complaint. The company has not contacted me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.