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Find a Location

Equis Financial LLC has 1 locations, listed below.

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    Business ProfileforEquis Financial LLC

    Insurance Agency
    BBB accredited business

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    South Dakota Division of Insurance v. Equis Financial LLC

    On December 19, 2022, the business entered into a Consent Order with the South Dakota Division of Insurance.  The Consent Order settles allegations that the business sent mailers to South Dakota consumers that contained misleading and deceptive information in violation of SDCL §§ 58-33-5; 58-33-6; 58-33A-10; and ARSD 20:06:10:03; ARSD 20:06:10:04; ARSD 20:06:10:14(1)(4).

    Under the terms of the Consent Order, the business agreed to:

    - Pay a monetary penalty in the amount of $17,000 to the South Dakota Division of Insurance.
    - Conduct itself in accordance with the insurance laws and regulations of the State of South Dakota.

    The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Texas Commissioner of Insurance v. Equis Financial LLC

    On June 17, 2021, the business entered into a Consent Order with the Texas Commissioner of Insurance.  The Consent Order settles allegations that the business violated:
    - Tex. Ins. Code § 514.052(b)(2) and 28 Tex. Admin. Code § 21.103 by making and circulating an insurance advertisement or solicitation before the public that had the capacity or tendency to mislead or deceive.
    - Tex. Ins. Code § 4001.252(b)(1)-(2) by failing to timely file the biographical information for each of its officers and directors administering its operations in Texas, and for its controlling shareholders.
    - Tex. Ins. Code § 4001.252(c)(3) by failing to timely notify TDI of the addition or removal of an officer, director, member, or manager.

    Under the terms of the Consent Order, the business agreed to pay an administrative penalty of $34,000 to the Texas Department of Insurance.

    The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/2/2017

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    83 S Tunnel Rd STE A9, Asheville, NC 28805-2268
    BBB File Opened:
    5/13/2016
    Years in Business:
    8
    Business Started:
    7/14/2015
    Business Started Locally:
    7/14/2015
    Business Incorporated:
    7/14/2015
    Accredited Since:
    8/2/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1000443841 for this business, issued by Insurance Commission, NC

    These agencies may include:

    Insurance Commission, NC

    1201 Mail Service Ctr

    Raleigh NC 27699

    (855) 408-1212

    https://www.ncdoi.com

    BBB records show a license number of 008341997 for this business, issued by Insurance Commission, NC

    These agencies may include:

    Insurance Commission, NC

    1201 Mail Service Ctr

    Raleigh NC 27699

    (855) 408-1212

    https://www.ncdoi.com

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    35
    Alternate Business Name
    • Equis Financial
    Business Management
    • Mr. Robert A. Jones, CEO
    • Mr. Paul Willoughby, Accountant
    • Mr. Barry Clarkson, President/CEO
    • Ms. Emily White, Senior Vice President
    Contact Information

    Principal

    • Mr. Barry Clarkson, President/CEO

    Customer Contact

    • Mr. Robert A. Jones, CEO
    • Mr. Paul Willoughby, Accountant
    • Mr. Barry Clarkson, President/CEO
    • Ms. Emily White, Senior Vice President

    Customer Complaints

    39 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/21/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Equis Financial continues to charge my debit card for leads, even though I have reached out MULTIPLE times to various service reps requesting that they cancel any orders and no longer charge my card. This activity is predatory, and outright theft. I have cancelled any lead orders within the system and requested that the no longer send me leads, as well as reaching out to customer service. The issue has not been resolved, and I am incredibly unhappy.
    Read More

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steven B

    1 star

    08/19/2022

    I had been getting automated text messages from a one said **** for over three days in a row to set up an appointment for mortgage insurance. He claimed to be an underwriter for my mortgage holder. I finally agreed to talk via phone conversation; his phone number came in identified as spam; initially he sent me a link to my email that after entering was face timing myself ;I turned it off and went through his interview of which seemed authentic as I have been interviewed for life insurance previously ; he proceeded to ask for my social security number/ drivers' license number of which I had provided. Finally he requested my banking account information; routing number and account number of which made me suspicious and I refused and hung up. He called back and said EFT was a necessity I refused. My understanding of this matter I was never provided terms and conditions nor electronically signing any agreement for a policy, I felt that this was a scam to steal my identity and wipe out my bank account, if this was a legitimate solicitation I should have been provided a policy to review with terms and conditions combined with signed agreement.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

    BBB Reports On

    BBB reports on known marketplace practices.

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