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Business Profile

Health and Wellness

Aeroflow, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Aeroflow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aeroflow, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 142 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Working with this company has been a complete nightmare. I only have 1 month left to meet compliance and still to this day do not have the equipment to do so.The first sales **** ***** ******, I was given was not responsive. I would email her, including the info@ group, and call with no response. Finally after escalating to my own doctor she started replying. She ordered my equipment, and she shipped it to the wrong address, so it went to lalaland. Then she finally corrects the address and ships the wrong size head gear. By this time, Im leaving for a work trip so I wont be home to accept shipment for corrected equipment.I ask to be routed to a manager and am assigned ******** *******. She is much more responsive, but Im now having issues with her. The mask I was given isnt working for me, so I had a call to discuss a different one. In the call we decided on an N30i in size medium. I even emailed the manager after the call to double check its an air touch n30i in size medium. Low and behold they sent the wrong size. Yall can listen to the phone call to confirm the size is a medium.I also found out on my own that my settings on the machine were wrong. I paid a significant amount of money for a titration study in-lab, yet they didnt apply those settings to my machine! It was set up as an APAP which isnt recommended for people with parasomnias!So now I have no useable mask and only 30 days left to meet compliance. They need to reset my compliance window to start fresh and overnight me the right medical equipment.

      Business Response

      Date: 07/24/2025

      Hello and thank you for contacting Aeroflow Health. A manager from the department has reached out to you by phone and email. If you have any further questions please feel free to reach out to us directly at **************

    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I do still think Aero needs to change their process but, for me today, this is resolved.

      Thank you. 
      use, due to their error / bad process. They can send me a return label or stop this back and forth over $56 i should have never been billed for after they stated it was free and the only reason I chose to order.

      Business Response

      Date: 07/18/2025

      Thank you for contacting Aeroflow Health. A manager from the department has reached out to you by phone and email to resolve this issue. If you have any other concerns please feel free to reach out to us directly at **************

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 4th I was debited ***** for cpap rental of *****. One debit was *****, the other was 5 separate debits totaling the Same amount.

      Business Response

      Date: 06/10/2025

      Thank you for contacting Aeroflow Health. A representative from the department has reached out to you to explain this situation and a resolution has been found. If you have any further questions please reach out to us directly at **************

    • Initial Complaint

      Date:05/19/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order the breast pump on Wed 14 May, 14:58 (5 days ago)Received the pump yesterday 5/19/2025 2 issues, 1) Last week before i placed the order, CS told me my plan doesn't cover storage bag, which is incorrect, that's why i only ordered the pump without any storage bags. As i chatted with ******* (insurance company today 5/19) that it's covered under my plan. And i tried to connect with the Aeroflow CS via online chat - ******** joined the chat, she told me needed BCBS MA to call them to solve the issue without even trying to help. When i asked about if I could return the order / parts from other supplier in the future, she just said Yes and could put me off the subscription today so i will never get email from her company, which is very unprofessional and unhelpful. I NEED TO HAVE THE STORAGE BAGS ISSUES FIXED. reply from **** MA : I do apologize we are unable to call the provider to go over your benefits they would need to contact provider services at **************.2) Found that the ****** size came with the pump doesn't fit, would like to request for replacement but ******** said no, i need to order and pay for it myself. It's quite frustrating to find out Aeroflow's post sales service really bad while before i placed the order last week, it was so friendly and helpful.

      Business Response

      Date: 05/23/2025

      Thank you for reaching out to Aeroflow Health, a department manager has reached out and been in contact with you for resolution of this issue. If you have any further issues please ***** out to us directly at ************

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new ***** double electric breast pump through Aeroflow in [insert month/year]. Within the first month of use, one of the pumps (the right hub) began having technical issues. It would repeatedly connect and disconnect while charging, and even after appearing fully charged, it would not reach 100%often stopping at 85%. The left pump functions normally, so the issue appears isolated to one unit.I reached out to ***** customer support as directed by **********************, but the company has been unresponsive and difficult to work with. The only way to contact ***** is through an online chat function. The support team provides vague, scripted responses such as this looks normal, and offers troubleshooting suggestions that do not address or resolve the issue. Despite explaining the problem in detail and sharing a video and photos, ***** did not offer a meaningful solution, repair, or replacement. I was told this was normal wear, despite having used the product for less than a month.Elvies customer support is limited, misleading, and non-transparent. For such an expensive product ($265), it is unacceptable that there is no effective support available. Additionally, I was surprised to discover that ***** is able to connect to the pump through the app on my phone without my explicit permission. This raises concerns about privacy and the handling of personal data, including tracking information.Not only has ***** failed to resolve a clear issue with one of the hubs, but the pump also regularly interferes with and disrupts my pumping sessionssomething I would not want anyone else to experience. Overall, this experience has been frustrating and disappointing, and I believe it is important to warn other consumers.I am seeking a replacement or repair for the defective pump hub and greater transparency and accountability from ***** regarding its product support and data practices.

      Business Response

      Date: 05/16/2025

      Thank you for reaching out ot Aeroflow. A manager from the departmetn has attempted to reach out to you by phone and left voicemails. Please feel free to reach back out to us at **************

    • Initial Complaint

      Date:05/05/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. ******** quickly handled my issue and addressed all concerns. 

      Thank you. 
      n months later to go back and say it wasn't because they didn't check insurance thoroughly. I would not have purchased any of these items had I known they were not covered. This business claims to help expecting mothers but they are unethical and should fix their insurance verification/billing process. I was essentially lied to and now they are charging me hundreds of dollars for something that was their mistake.

      Business Response

      Date: 05/08/2025

      Thank you for reaching out to Aeroflow Health. A manager has reached out and a resolution has been found. If you have any other questions please give us a call directly at ************

    • Initial Complaint

      Date:05/05/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 
      ms that everything was free to me. Nowhere on the invoices for my account does a balance show, everything is priced at $0.00.

      Business Response

      Date: 05/08/2025

      Thank you for contacting Aeroflow Healthcare. A manager has reached out to you and a resolution has been found. If you have any further questions feel free to contact us directly at ************.

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aeroflow breastpumps advertised they would facilitate the procurement of an insurance paid for breast pump for qualified persons. I utilized this service and received the breast pump and two other items I didnt order - Motif breast milk storage bags and a back support band. I just received a **** for the back support band. A product I didnt order and didnt request. The **** says my insurance did not pay them the full cost of the back band and Im responsible for the remainder. I am not responsible for the cost of an item I didnt request/order.

      Business Response

      Date: 05/05/2025

      Thank you for reaching out to Aeroflow Health. A representative from the department has reached out to help come to a resolution. If you have any further issues please give us a call directly at **************

    • Initial Complaint

      Date:04/25/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for ResMed AirFit N30 Nasal CPAP Mask with Headgear SKU: p_AF-N30-wHG on Dec 16 2024.Never received any shipping and tracking information via email. I called and after checking they said they would reship the order. But I never ever received the items.I tried emailing and calling multiple times without any response. Today I tried their website chat and the chat agent states its a long time ago and they cannot help me.

      Business Response

      Date: 04/29/2025

      Thank you for contacting Aeroflow Health. A manager from the department has reached out to you and talked with you through the issue. We are happy we could come to a resolution. If you have any further questions please reach out to us directly at **************

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 
      ments and one rental payment. I am requesting a refund on the two payments of $42.50.

      Business Response

      Date: 04/15/2025

      Thank you for reaching out to Aeroflow Health. A manager of the department has reached out to you via email and voicemail. A refund has been processed. If you have any further questions please feel free to reach out to us directly at **************

    Aeroflow, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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