Complaints

This profile includes complaints for Aeroflow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aeroflow, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aeroflow, Inc.

  3165 Sweeten Creek Rd Asheville, NC 28803-2115

  
• 

  Aeroflow Breast Pumps

  65 Beale Rd Arden, NC 28704-9213

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a breast pump through Aeroflow on 6/5/2024. They stated that I owed $0 because my insurance will cover the breast pump.On 6/6/2025, a year later, I received my first email from Aeroflow regarding a balance that needs to be paid or it will be sent to collections. I had already had my baby in November of 2024 and used the pump that they claimed was free.After speaking with the debt collector, he stated that my insurance denied the claim and that I would need to contact my insurance company. My insurance stated that they did not receive any claims from this company.

  Business Response

  Date: 11/06/2025

  Thank you for reaching out to Aeroflow Health. A manager from the department has reached out to you by email and by phone but has not been able to get in touch. If you have any further questions please feel free to reach back out to her or you can call us directly at ************

• Initial Complaint

  Date:10/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aeroflow claimed my breast pump order would cost 100$ with the rest covered by insurance. I paid the 100$ and received the pump. They waited 3 weeks to bill my insurance for my order and my insurance coverage had lapsed during that time since I switched jobs. This resulted in a bill for the full amount. They only attempted to contact me via email and since I used my work email to create the account, I didn't receive any information about the bill until I got a text from a collections agency. I called customer support and they couldn't even verify how much the bill was for.

  Business Response

  Date: 11/03/2025

  Thank you for contacting Aeroflow Health. A manager from the department has reached out to you and resolution of this matter has been met. If you need any further assisatnce please reach out to us directly at **************

  Customer Answer

  Date: 11/03/2025

   
  I am rejecting this response because:
  I called the collections agency and they have not received a request to cancel the collection. I've filed a dispute with the collections agency and will be satisfied when that dispute is accepted and the collections account is closed and marked as resolved.

  Business Response

  Date: 11/03/2025

  Thank you for contacting Aeroflow Health, the department manager has been in contact with you and is working with you to resolve this matter. Please contact the department manager to continue to work through this matter to its completion. Since you have been emailing with our department manager and agreed upon a resolution to the matter she is who can help you with this while it reaches its resolution. If you have any further questions or issues feel free to continue emailing with the department manager or call us at ************

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I had a baby and bought a breast pump from Aeroflow, every three months they would email me offering me replacement parts for my pump and promising it was covered by insurance almost a year later Im receiving now a bill for November/2024 asking me to pay for replacement parts this is ridiculous. Why do you tell me it is covered by insurance if it really isnt and youre going to try to charge random people a year later?! They told me to send my insurance information the first time I bought the pump from them, they said they checked my insurance and showed me the options for pump and replacement parts that were covered by insurance not once I was told or informed that I would have to pay for said replacement parts. What this company is doing is wrong and illegal.

  Business Response

  Date: 10/30/2025

  Hello and thank you for reaching out to Aeroflow Health. A manager of the department attempted to reach out to you by phone and by email. We have not heard back from you but if you have any further questions or concerns please reach out to us directly. **************

• Initial Complaint

  Date:10/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get airflow to send me a shipping label via mail or email and have been given the run around 5 times. I have an email from today from an employee that reached out to ask if I received the email from ***** to no avail, my wife has been trying to call on my behalf since I cant make calls while working. She then said she would send me the shipping label via email and never did. The first call resulted on receiving a packing envelope that didnt fit my CPAP machine so I boxed it myself and have been waiting over a month for these employees to send me a freakin label. In that time I have been charged a $45 rental fee. I am about to stop the bank draft since this is absolutely ridiculous. Just take the machine back already!

  Business Response

  Date: 10/10/2025

  Thank you for contacting Aeroflow Health regarding the customer service issues you have experienced. The supervisor of this department has confirmed that they spoke with you via telephone yesterday and you have received the return label. Your recurring payment plan has been cancelled, and any funds received in error have been returned. Should you have any other issues or concerns, please don't hesitate to reach out to us. We appreciate the opportunity to resolve this issue. 

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am breastfeeding. My insurance allows me to receive a new breast pump every 12 months if I am breastfeeding. Aeroflow is a ********************************* that supplies breast pumps. They are in-network with my plan, but are preventing me from utilizing my benefits.I tried to get a new pump, but they told me I could only get one per pregnancy, and somehow they can't bill insurance after I am 12 months postpartum.This is not true, and it's misleading. Aeroflow has a policy that prevents women from continuing to breastfeed, as many women in the US are "exclusive pumpers" or dependent on a pump to provide their baby breastmilk. If Aeroflow is going to get money from insurance companies as a DME, they need to allow women to use their own insurance benefits. I've tried conference calling with an aetna *** and Aeroflow- Aeroflow stands by their policy. I called Aeroflow again today (9/3/25) and spoke with ******* their *** just to confirm this is still their policy - as it has been for years - and it is.

  Business Response

  Date: 09/08/2025

  Thank you for reaching out to Aeroflow Health, a manager from the department has reached out to you to help. If you need any further assistance please reach out to us directly at **************

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this business to receive a breast pump, belly band and postpartum wrap in January and April 2025. They requested all of my insurance information and that I upload copies of my insurance card. They claim to verify your insurance and show you what is available and what is covered, with prices if you want to upgrade a product. I was given a list of covered products and upgrades that I could pay additional for. I ordered a fully covered zomee breast pump, and postpartum wrap and paid a little extra for the belly wrap. Several months after the order was placed I looked on my insurance app and noticed the new charge of $180 for the postpartum wrap and another $75 pending charge Im assuming is for the belly wrap. To make matters worse I never even received the postpartum wrap and forgot about it until noticing this charge. Im not sure what happened as I did what was asked by insuring all the information was entered correctly in their site including uploading pictures of the front and back of my insurance card as they request prior to ordering. I would have at least sent the bellyband back, plus the breast pump as that is all I received. However, according to their website they do not accept opened items returned if not in the original packaging. Obviously months later it wont be in the original package. It seems like an immoral business practice to tell a customer a product is fully covered and then several months later to go back and say it wasn't for whatever reason. I would not have purchased any of these items had I known they were not covered. As someone else mentioned on this site, this business claims to help expecting mothers but they are unethical and should fix their insurance verification/billing process. I was lied to and am being charged a few hundred dollars for something that was their mistake. Truly unacceptable and should be rectified immediately.

  Business Response

  Date: 08/21/2025

  Thank you for reaching out. A manager from the department has tried contacting you by email and by phone. If you have any further questions or need further assistance please feel free to reach out to us directly at **************

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am pregnant. I need prenatal and postnatal supplies. I have been asking aeroflow how much it will cost as I dont want to be hit with a huge bill. I have double insurance cover. My order is being delayed because of lack of help for supplies I need. I need someone in escalation to help me.

  Business Response

  Date: 08/19/2025

  Thank you for reaching out to Aeroflow Health. A manager from the department has reached out to you to assist with this issue. If you have any other concerns please feel free to reach out to us directly at **************.

  Customer Answer

  Date: 08/19/2025

   
  I am rejecting this response because:
  Issues is not yet resolved as I have not spoken with a manager. I explained that to Mrs. ******* today. Hopefully once a manager gives me a call back to place my order the issue will be resolved. Nevertheless I still dont have any exact prices from billing whether I will owe anything despite providing both of my insurance overages. 

  Business Response

  Date: 08/20/2025

  Thank you for reaching back out. Mrs. ******* is a supervisor, and we are aware that you have now been able to succesfully place an order. Moving thorugh the insurance billing is a process you will handle with your insurance directly. I am closing this out as the initial complaint has now been resolved. If you have any further questions please feel free to reach back out directly to the department that has taken care of this issue and with whom you are in contact with. Thank you. 

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, I received an email from Aeroflow stating that my insurance had pre-approved breast pumping bags. I decided to take advantage of this as it wouldn't cost me anything out of pocket. I received the bags. A few weeks later, I had received a statement from Aeroflow stating that I now owed a balance of $42 for the bags. I never received this statement as it went to my spam email. I never received an invoice in the mail or anything. I happened to see the statement (showing it was overdue) awhile later because I happened to look in my spam folder. I emailed Aeroflow then and tried to get it resolved stating that my insurance should have covered it, as that was what was originally stated. I never would have "purchased" these bags, had I known that my insurance did not in fact approve these bags like Aeroflow stated. They are MUCH cheaper purchasing elsewhere like Target than through them. Aeroflow was quick to send me to collections for the unpaid balance (even though the emails went to my spam folder). I'm very dissatisfied as I feel like it was their way of making me purchase something through their company by stating it wouldn't cost me anything, and then costing me much more out of pocket then it should have. And then forcing me to pay by sending me to collections.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out to Aeroflow Health. A manager from the department has attempted to reach out to you by phone and by email. If you need anything further please contact us directly at **************

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Working with this company has been a complete nightmare. I only have 1 month left to meet compliance and still to this day do not have the equipment to do so.The first sales **** ***** ******, I was given was not responsive. I would email her, including the info@ group, and call with no response. Finally after escalating to my own doctor she started replying. She ordered my equipment, and she shipped it to the wrong address, so it went to lalaland. Then she finally corrects the address and ships the wrong size head gear. By this time, Im leaving for a work trip so I wont be home to accept shipment for corrected equipment.I ask to be routed to a manager and am assigned ******** *******. She is much more responsive, but Im now having issues with her. The mask I was given isnt working for me, so I had a call to discuss a different one. In the call we decided on an N30i in size medium. I even emailed the manager after the call to double check its an air touch n30i in size medium. Low and behold they sent the wrong size. Yall can listen to the phone call to confirm the size is a medium.I also found out on my own that my settings on the machine were wrong. I paid a significant amount of money for a titration study in-lab, yet they didnt apply those settings to my machine! It was set up as an APAP which isnt recommended for people with parasomnias!So now I have no useable mask and only 30 days left to meet compliance. They need to reset my compliance window to start fresh and overnight me the right medical equipment.

  Business Response

  Date: 07/24/2025

  Hello and thank you for contacting Aeroflow Health. A manager from the department has reached out to you by phone and email. If you have any further questions please feel free to reach out to us directly at **************

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an email and texts (April 21 to be exact) stating breast milk bags would be free with my insurance. I responded yes to order and received the bags. I then received a bill stating I owed which I would have not ordered these had I known I would be paying for them. Areo should NOT have made these claims that items are covered before they check insurance or at the least not process the order until they verified already through insurance. I refuse to pay anything for false claims that everything was free to me. When I was contacted via phone a couple months ago and told thay I owed, I stayed then and there is hadn't opened them and would return. They stated they wouldnt accept a return unless I paid for a return label. Seeing that this is a breakdown from area's process, as it looks like it the case from almost every other BBB review, I refuse to pay for something to be returned in the exact same condition. Areo can send me a label as I've been storing these in their behalf, unable to use, due to their error / bad process. They can send me a return label or stop this back and forth over $56 i should have never been billed for after they stated it was free and the only reason I chose to order.

  Business Response

  Date: 07/18/2025

  Thank you for contacting Aeroflow Health. A manager from the department has reached out to you by phone and email to resolve this issue. If you have any other concerns please feel free to reach out to us directly at **************

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I do still think Aero needs to change their process but, for me today, this is resolved.
  
  Thank you.